[solved] No offline work in OL2003

Discuss the Scalix Outlook MAPI Interface

Moderators: ScalixSupport, admin

iwt
Posts: 19
Joined: Mon Nov 13, 2006 1:15 pm
Location: Burg, Germany
Contact:

[solved] No offline work in OL2003

Postby iwt » Wed Sep 30, 2009 4:27 pm

Hi,

on the tools menu in OL2003 the entries for setting up offline work and synchronisation to scalix are missing. First i tried to reinstall the connector, after that i completly reinstalled MS office and the connector. But it doesn't make it better, the synchronisation menu is still missing.

When the user works on a different computer with his profile, everything works fine. So the user's profile seems to be ok and the problem is located at his laptop.

Any idea how to fix this? All computers are running XP with SP3, Office 2003 and Scalix connect 10 with Scalix 10 server; the same anti-virus on every computer, no 3rd party outlook-plugins.

cu
Andre
Last edited by iwt on Thu Oct 08, 2009 5:41 pm, edited 1 time in total.
Problem is just a bleak word for a challenge.

ls-al
Scalix Star
Scalix Star
Posts: 510
Joined: Tue Jun 29, 2004 8:28 am
Location: Leipzig, Germany
Contact:

Re: No offline work in OL2003

Postby ls-al » Thu Oct 01, 2009 2:29 am

Please try to delete the file C:\Dokumente und Einstellungen\.......\Lokale Einstellungen\Anwendungsdaten\Microsoft\Outlook\extend.dat. Outlook should be closed.

iwt
Posts: 19
Joined: Mon Nov 13, 2006 1:15 pm
Location: Burg, Germany
Contact:

Re: No offline work in OL2003

Postby iwt » Thu Oct 08, 2009 5:40 pm

Thanx, but that wasn't the solution. The Scalix-Synchronisation plugin was just disabled in Outlook (Klick on "Hilfe" > "Info")

Now it works again. But i still have no idea why it was disabled...

cu
Andre
Problem is just a bleak word for a challenge.


Return to “Scalix Connect for MS Outlook”



Who is online

Users browsing this forum: No registered users and 0 guests