How do I create multiple BlackBerryAgent processes on my ScalixBES server?

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Scalix Wiki -> FAQ -> How do I create multiple BlackBerryAgent processes on my ScalixBES server?

If the BlackBerryAgent process is using too much memory, it can be helpful to split the BES users across multiple BlackBerryAgent processes.
DO THIS AFTER MAKING A COMPLETE BACKUP OF YOUR SYSTEM, INCLUDING THE REGISTRY.

The steps to do the above are as follows:

  1. go to
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents\

and change or set the following to 2 (up to 5):

"NumAgents"
"NumAgentsFullServer"
  1. Reboot the machine