Plain text wrapping and/or formatting

[bluemike]

I thought this was just a weird Outlook thing, but it seems to be happening in SWA as well, so I thought I should post about it.

The problem I'm having is many plain text emails come through with the line breaks in odd places; as if the text is wrapping very badly.

Here's an example of what I see in SWA. The regular text seems fine, but when the sender tries to create some basic formatting, everything goes haywire:

Code: Select all

You order is being printed at this time and will be shipped thereafter.Thanks for shopping at Bill's Blueprint Inc - Online Planroom, and we hope to see you again soon.Please review the information below.  If you have any questions, just reply to this message or give us a call at 425-259-0859.  Please include your order number in your correspondence.----------------------------------------------------------------------Order Summary----------------------------------------------------------------------Order Number:  000429Bill To:       Eric Watt               Bills               2920 Rockefeller               Everett, WA 98201               Pick Up or Will Call----------------------------------------------------------------------Qty Product                                         Price Each----------------------------------------------------------------------1   Canyon Park Junior High Phase 2 Moder Full Size           ---------------------------------------------------------------------
-                                        Prod Total:      $1.12                                        Tax(8.60%):      $0.10                                                      ---------                                        Subtotal:        $1.22                                        Shipping:          TBD                                        Total:                Shipping via: _Will Call----------------------------------------------------------------------Thanks Again!Bill's Blueprint Inc - Online Planroom

This doesn't happen with all emails, I would say about 1/3 of the plain text emails come through like this. Back when we were still using our ISP for email, they come through like this:

Code: Select all

Thanks for shopping at Bill's Blueprint Inc - Online Planroom!  This is a message to let you know we have received your order.  We'll contact you again when your order has been validated and processed.

Please review the information below.  If you have any questions, just reply to this message or give us a call at 425-259-0859.  Please include your order number in your correspondence.

----------------------------------------------------------------------
Order Summary
----------------------------------------------------------------------
Order Number:  000323

Bill To:       House Account

Pick Up or Will Call
----------------------------------------------------------------------
Qty Product                                        Price Each
----------------------------------------------------------------------
1   Test Project - Custom Set 8357 - 6 Sh Full Size      $7.20
----------------------------------------------------------------------
                                        SubTotal:        $7.20
                                        Shipping:          TBD
                                        Tax(%8.60):      $0.62
                                        Handling:        $3.00
                                        Transmittal:     $0.00
                                        Total:               
Shipping via: _Will Call
----------------------------------------------------------------------

Thanks Again!
Bill's Blueprint Inc - Online Planroom Sales
425-259-0859
support@billsblue.com
www.billsblue.com


[ScalixSupport]

If you read the same message in Thunderbird, for example, what does it look like ?

Can you post the MIME for that particular body part ?

Cheers

Dave

[bluemike]

I opened the same message via IMAP in Thunderbird and it looks the same.

I'm not certain what constitutes the MIME exactly, so here's the stuff before the actual message:

Code: Select all

X-Mailer: Microsoft CDO for Exchange 2000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
X-OriginalArrivalTime: 06 Mar 2006 22:16:19.0562 (UTC) FILETIME=[98177CA0:01C6416B]
MIME-Version: 1.0
Content-Class: urn:content-classes:message
Content-Type: text/plain
Content-Disposition: inline

While looking at the source, I noticed that all the content is on a single line. Is that normal?

[ScalixSupport]

I was hoping to see the full content for the body part but you've explained that it all appears on one line.

You need to re-enable the SMTP debug logging like you did previously and trap a problem message so we can see if the problem is occurring before or after being received by Scalix.

Cheers

Dave

[bluemike]

Here is the entire source from one of the problem emails:

Code: Select all

Accepted client 1 from  (66-224-156-60.atgi.net)
Cli 16606/1 sent  : 220 emailserver.bbpi-pdc.billsblue.com a ghost from the machine
   
Cli 16606/1 rcvd: 'EHLO BIGTIM.bbpi-pdc.billsblue.com'
Cli 16606/1 sent  : 250-emailserver.bbpi-pdc.billsblue.com Hello 66-224-156-60.atgi.net [66.224.156.60], pleased to meet you
   250-AUTH CRAM-MD5 DIGEST-MD5 GSSAPI PLAIN LOGIN
   250-AUTH=LOGIN
   250-DSN
   250 8BITMIME
   
Cli 16606/1 rcvd: 'MAIL FROM:<support@billsblue.com>'
Cli 16606/1 sent  : 250 support@billsblue.com... Sender ok
   
Cli 16606/1 rcvd: 'RCPT TO:<planroom@billsblue.com>'
  ... new process 21046
16606: Allocate new sendmail process 21046
Cli 16606/1 rcvd S: '220 emailserver.bbpi-pdc.billsblue.com ESMTP Sendmail 8.13.4/8.13.4/Submit; Wed, 15 Mar 2006 09:24:30 -0800'
Cli 16606/1 rcvd S: '250 2.1.0 <support@billsblue.com>... Sender ok'
Cli 16606/1 sent S: rcpt to: <planroom@billsblue.com>
   
Cli 16606/1 rcvd S: '250 2.1.5 <planroom@billsblue.com>... Recipient ok'
Cli 16606/1 sent  : 250 2.1.5 <planroom@billsblue.com>... Recipient ok
   
Cli 16606/1 rcvd: 'DATA'
Cli 16606/1 sent  : 354 Enter mail, end with "." on a line by itself (relay)
   
Cli 16606/1 sent S: data
   
Cli 16606/1 rcvd S: '354 Enter mail, end with "." on a line by itself'
Cli 16606/1 sent S: Received: from BIGTIM.bbpi-pdc.billsblue.com (66-224-156-60.atgi.net 66.224.156.60)
       by emailserver.bbpi-pdc.billsblue.com (Scalix SMTP Relay 10.0.0.175)
       via ESMTP; Wed, 15 Mar 2006 09:24:30 -0800 (PST)
   Received: from mail pickup service by BIGTIM.bbpi-pdc.billsblue.com with Microsoft SMTPSVC;
       Wed, 15 Mar 2006 09:22:44 -0800
   thread-index: AcZIVRI1EnGzBiNxS1aBDBeP8ZxtOg==
   Thread-Topic: Order Received - Order ID 453
   From: "Bill's Blueprint Inc - Online" <support@billsblue.com>
   To: <planroom@billsblue.com>
   Subject: Order Received - Order ID 453
   Date: Wed, 15 Mar 2006 09:22:44 -0800
   Message-ID: <000401c64855$123597c0$02010a0a@bbpipdc.billsblue.com>
   MIME-Version: 1.0
   Content-Type: text/plain
   Content-Transfer-Encoding: 7bit
   X-Mailer: Microsoft CDO for Exchange 2000
   Content-Class: urn:content-classes:message
   Importance: normal
   Priority: normal
   X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
   X-OriginalArrivalTime: 15 Mar 2006 17:22:44.0359 (UTC) FILETIME=[12549170:01C64855]
   
   
Cli 16606/1 got .
Cli 16606/1 sent S: An Order was received:----------------------------------------------------------------------Order Summary----------------------------------------------------------------------Order Number:  000453Bill To:       Bills Blueprint, Inc.               Mike Baker               House AccountPick Up or Will Call----------------------------------------------------------------------Qty Product                                         Price Each----------------------------------------------------------------------1   Testing Project - rev1                Full Size           ----------------------------------------------------------------------                                        Prod Total:      $0.00                                        Tax(8.60%):      $0.00                                                      ---------                                        Subtotal:        $0.00                                        Shipping:          TBD                                        Total:                Shipping via: _Will Call----------------------------------------------------------------------
   .


[ScalixSupport]

So, the issue is with the sending client.

Cheers

Dave