Problems logging into SAC on 9.2

[ScalixSupport]

Please can you mail a message to support@scalix.com and mark it FAO Dave Kelly. I'd like to SSH to your server if possible so that I can do some investigation into this.

Cheers

Dave

[ScalixSupport]

For the benefit of any other viewers, the problem was related to the Scalix user ID pool.

In order for SAC to function, a user sxqueryadmin is created on each server to allow the admin console to query data. This was not created on this server.

Each Scalix user has to have a unix ID for process control which is why the pool is required. The pool "reserves" a range of ids to use.

In this case, it did not appear that the scalix user id pool had been configured by the installer.

The file /var/opt/scalix/logs/fatal showed the following error:

Code: Select all

SERIOUS ERROR                  Administration(omaddu        ) 03.08.05 09:34:22
[OM 8154] No more id's are available from the system id pool.
Pid of logging process: 8118

The solution is to run the command:

Code: Select all

omadmidp -a -s aaaaa -n bbbbb

where -s is the unix ID to start from and -n is the number of ids to make available and then reconfigure SAC using the installer.


Cheers

Dave

[ScalixSupport]

Hi,

Can you run rpm -qa | grep scalix and see what Scalix RPMs are installed?

Regards,

Matthew
Support