Email list is not opened during start of Web Access

[georghammer]

We using Scalix Web Access since a few years, but there often are some problems. I want to talk here about one problem, which is quite serious. Since a
few days my email list is no longer shown after Scalix Web Access was started (see attached file). What is the reason? I have about 5000 emails in the inbox
(= "Posteingang" in GERMAN), is that a problem? My email account has a size of about 7.5 GByte, is this the problem? What other problems could be the reason for it?

Waiting for you help.

Regards, Georg

[fra]

Hi Georg,

I'm not an expert, but we have the same problem from time to time. Sometimes I had success with this command on the server:
omtidyu -u "User Name" -M -B

See "http://www.scalix.com/wiki/index.php?title=HowTos/SWA".

Hope this helps,
Andreas

[ls-al]

Hi,
the missing Scalix icon on the upper right corner and the text "Prüfe auf neue Nachrichten" is indicating that there is a problem with the API. You will probably see a bunch of errors in /var/opt/scalix/??/tomcat/logs/scalix-api.log. If a restart of of scalix-tomcat and scalix-postgres does not help you should have a deeper look into the logs.
Please note that there have been numerous fixes and improvements in this area in the last releases. If you are running an older version I would advise to upgrade first.