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florian wrote:We as a company totally believe that business cases for the space below our current entry price exist. The business decision is whether they are truly worthwhile considering.
Two additional points here; first, I still think what we offer is very reasonable already. SBE with 20 Premium Users and 5 ActiveSync users will be €700, with 10 AS users will be €750 and with all 20 being AS-enabled will be €850. The respective per-user prices are €140 at a 5 User level, €75 at a 10 User level and €42,50 at a 20 User level. Beyond that, especially at 50 Users, it gets even cheaper with SBE-50. Now, as a 5-User-Company, would I be willing to pay that price to get all of Scalix' functionality? My own answer is yes, as I've been running a 5-people-company before joining Scalix and we used this and other similarly priced products and it fit well into our cost structure. So I wouldn't want to call it prohibitive.
Second is that I have a bit of a problem with numbers below this entry point; this is less of a personal problem, but rather one of quality. We mostly sell through partners and resellers, which need some margin for their efforts (note that the above prices were end-user list prices) and obviously don't really want to get started below some point. Furthermore, we believe that email is so mission-critical even for small organizations that one should have some coverage if things go sideways. For this reason we include some level of support with the base product, and a first-year update subscription. At least on the support side, the cost to run the support organisation is high and in many cases for the small customers already today is fully covered by the support component calculated into the pricing, therefore it is cross-supported by part of the license sale. If we went below our current entry point, we would either have to give up including support and maintenance completely - which is not even possible in some countries because of warranty laws - or would actually start losing money on customers; now, this is a way of buying oneself into a market, and that's something someone like Microsoft can do - and I believe they do that with the SBS - however, I must and will say that based on our business model, we simply can't. And I really want to keep up the overall product and customer experience which includes for a safety net for everyone who wants to go commercial...
IDtheTarget wrote:
I must say that I am a bit disappointed by this philosophy. I can understand it, but am disappointed. I don't make much money, I'm afraid, working for a law-enforcement agency. I simply cannot afford your SBE for my family of five, just to get the ability to sync calendars with my wife on our iPhones. Not "don't want to", but "can't".
...
Please reconsider a business model that supports those of us techies who are supporting our families, and whose decisions influence adoption by their employers.
Thank you
linuxuser wrote:DEAR Xandros, you have to understand that the resellers and the system houses are the bad guys infront of the clients.
florian wrote:II believe 4 bugs open against the Beta 1 milestone were closed yesterday, and as of this morning, there are 10 to go, of which 2 are MUSTFIX, the other 8 are under review between my product management team and development, some of them will be triaged out.
shr wrote:Our entire team has become cynical with scalix, mainly because of activesync delays, but also because of outlook instability. It is the reason we will definitely switch off scalix in feb, if it does not run, and does not run without problems of stability we have with the scalix-outlook-smartcache sync.
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