SWA options not saving

[abnormaliti]

I have one user of several hundred who is unable to save any SWA options.

eg. if she sets a signature that signature remains for the life of that session but if she closes SWA and re-logs in the signature is gone.

I have tested here account with some other options such as "do not load images in messages" and same behavior.

Other SWA and Outlook users i have checked appear to be fine.

Perms in her user folder appear fine. User Folder : ~/user03/g0001c1

Where do i look from here?

Ben

[schmoe90]

If it's the same with several PCs, that would suggest permissions to me - omcheck -d.

[abnormaliti]

This is the only user reporting the problem and i have checked several other accounts which are fine.

I will run 'omcheck' over it this evening.

[abnormaliti]

'omcheck -s -d' did not fix the problem.

what next?

[schmoe90]

I'm start looking at some sort of tracing on SWA, or the tomcat logs.

[abnormaliti]

Where are the options stored on the server?

[ls-al]

Where are the options stored on the server?

In a hidden message inside the message store. Please compare with omcontain (please search in the forum how to use omcontain):

Code: Select all

Option?s
3001 (----) User 1234 Folder                   (USER FOLDER)
3002 (3001) User 1234 Filing Tray              (FILING AREA)
3003 (3002) IMAP #Scalix namespace             (FOLDER)
3004 (3003) IMAP Oddpost mailbox               (FOLDER)
Done

Option?l
Ctr Handle (3004):
    1) [userinfo data]                          (MESSAGE)
    2) [prefs(v2.1) data]                       (MESSAGE)


Be careful when deleting items with omcontain. I would try to reset the settings from SWA first. If this fails, delete the prefs item.
A server side tool to reset the SWA prefs is planned for Scalix 11.5 (Bug16280).

[abnormaliti]

Here is what is contained in this users mailbox. Is this normal?

Ctr Handle (3004):
1) [autocomplete data] (MESSAGE)
2) [userinfo data] (MESSAGE)
3) [autocomplete data] (MESSAGE)
4) [prefs(v2.1) data] (MESSAGE)
5) [userinfo data] (MESSAGE)
6) [autocomplete data] (MESSAGE)
7) [userinfo data] (MESSAGE)
8) [prefs(v2.1) data] (MESSAGE)
9) [autocomplete data] (MESSAGE)
10) [userinfo data] (MESSAGE)
11) [prefs(v2.1) data] (MESSAGE)
12) [autocomplete data] (MESSAGE)
13) [userinfo data] (MESSAGE)
14) [prefs(v2.1) data] (MESSAGE)
15) [autocomplete data] (MESSAGE)
16) [userinfo data] (MESSAGE)
17) [prefs(v2.1) data] (MESSAGE)
18) [userinfo data] (MESSAGE)
19) [prefs(v2.1) data] (MESSAGE)
20) [userinfo data] (MESSAGE)
21) [userinfo data] (MESSAGE)
22) [prefs(v2.1) data] (MESSAGE)
23) [autocomplete data] (MESSAGE)
24) [userinfo data] (MESSAGE)
25) [prefs(v2.1) data] (MESSAGE)
26) [autocomplete data] (MESSAGE)
27) [userinfo data] (MESSAGE)
28) [prefs(v2.1) data] (MESSAGE)
29) [autocomplete data] (MESSAGE)
30) [userinfo data] (MESSAGE)
31) [prefs(v2.1) data] (MESSAGE)
32) [autocomplete data] (MESSAGE)
33) [userinfo data] (MESSAGE)
34) [prefs(v2.1) data] (MESSAGE)
35) [autocomplete data] (MESSAGE)
36) [userinfo data] (MESSAGE)
37) [prefs(v2.1) data] (MESSAGE)
38) [autocomplete data] (MESSAGE)
39) [userinfo data] (MESSAGE)
40) [prefs(v2.1) data] (MESSAGE)
41) [autocomplete data] (MESSAGE)
42) [userinfo data] (MESSAGE)
43) [prefs(v2.1) data] (MESSAGE)
44) [autocomplete data] (MESSAGE)
45) [userinfo data] (MESSAGE)
46) [prefs(v2.1) data] (MESSAGE)
47) [autocomplete data] (MESSAGE)
48) [userinfo data] (MESSAGE)
49) [userinfo data] (MESSAGE)
50) [prefs(v2.1) data] (MESSAGE)
51) [autocomplete data] (MESSAGE)
52) [userinfo data] (MESSAGE)
53) [prefs(v2.1) data] (MESSAGE)
54) [autocomplete data] (MESSAGE)
55) [userinfo data] (MESSAGE)
56) [autocomplete data] (MESSAGE)
57) [prefs(v2.1) data] (MESSAGE)
58) [userinfo data] (MESSAGE)
59) [prefs(v2.1) data] (MESSAGE)
60) [autocomplete data] (MESSAGE)
61) [userinfo data] (MESSAGE)
62) [prefs(v2.1) data] (MESSAGE)
63) [autocomplete data] (MESSAGE)
64) [userinfo data] (MESSAGE)
65) [userinfo data] (MESSAGE)
66) [userinfo data] (MESSAGE)
67) [prefs(v2.1) data] (MESSAGE)
68) [autocomplete data] (MESSAGE)
69) [userinfo data] (MESSAGE)
70) [prefs(v2.1) data] (MESSAGE)
71) [autocomplete data] (MESSAGE)
72) [userinfo data] (MESSAGE)
73) [prefs(v2.1) data] (MESSAGE)
79) [autocomplete data] (MESSAGE)
80) [userinfo data] (MESSAGE)
82) [prefs(v2.1) data] (MESSAGE)
89) [userinfo data] (MESSAGE)
93) [prefs(v2.1) data] (MESSAGE)
94) [userinfo data] (MESSAGE)
95) [prefs(v2.1) data] (MESSAGE)
96) [userinfo data] (MESSAGE)
97) [userinfo data] (MESSAGE)
98) [userinfo data] (MESSAGE)
99) [prefs(v2.1) data] (MESSAGE)
100) [userinfo data] (MESSAGE)
102) [prefs(v2.1) data] (MESSAGE)
103) [userinfo data] (MESSAGE)
104) [prefs(v2.1) data] (MESSAGE)
105) [userinfo data] (MESSAGE)
106) [prefs(v2.1) data] (MESSAGE)
107) [userinfo data] (MESSAGE)
110) [prefs(v2.1) data] (MESSAGE)
111) [userinfo data] (MESSAGE)
113) [prefs(v2.1) data] (MESSAGE)
117) [autocomplete data] (MESSAGE)
118) [userinfo data] (MESSAGE)
119) [prefs(v2.1) data] (MESSAGE)
120) [userinfo data] (MESSAGE)
121) [prefs(v2.1) data] (MESSAGE)
122) [userinfo data] (MESSAGE)
124) [prefs(v2.1) data] (MESSAGE)
126) [autocomplete data] (MESSAGE)
127) [userinfo data] (MESSAGE)
128) [userinfo data] (MESSAGE)
129) [prefs(v2.1) data] (MESSAGE)
132) [autocomplete data] (MESSAGE)
133) [userinfo data] (MESSAGE)
134) [userinfo data] (MESSAGE)
136) [prefs(v2.1) data] (MESSAGE)

[ls-al]

Here is what is contained in this users mailbox. Is this normal?

No, its definitely a bug. Please remove the entries with omcontain. Theres a multi-delete feature ("md").

[abnormaliti]

After deleting all those entries SWA options are being saved. However the behavior is still not 100% correct.

With this one user in SWA when opening the 'options' and closing them without making changes a prompt is presented stating that changes would not take effect till SWA is reopened. On any other user i have tested there is no prompt if no option changes are made.

Anyway i am off on 2 weeks holidays so this is good for now.

Thanks for your help.

[ls-al]

With this one user in SWA when opening the 'options' and closing them without making changes a prompt is presented stating that changes would not take effect till SWA is reopened. On any other user i have tested there is no prompt if no option changes are made.

I would expect some hints in scalix-swa.log and/or IMAP errors for this user.