User not visible in SAC

Discuss Scalix Management Services ( formerly Scalix Admin Console )

Moderator: ScalixSupport

owenm
Posts: 17
Joined: Fri Oct 31, 2008 7:31 am

User not visible in SAC

Postby owenm » Sat Nov 22, 2008 9:59 am

I have a user who is not listed in the SAC but omscan shows them and omshowu gives


Code: Select all

root@mailnode ~]# omshowu -n user@domain.com
Authentication ID: user@domain.com
User Name : first second /CN=second, first
MailNode : MYNODE
Internet Address : "second, first" <user@domain.com>
System Login : 60552
Password : set
Admin Capabilities : NO
Mailbox Admin Capabilities : NO
Language : AMERICAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : 22.11.08 00:51:12
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Full
[root@mynode ~]#
[root@mynode ~]#


I have been through the SAC with a fine tooth comb but they are not in sac. I can change their password at the command line using ommadu but then cannot log in as that user using SWA. I sent the user an email from outlook and immediately got an error report

Code: Select all

because: Unknown Non-Delivery Reason (511)


Any ideas?

Thanks,
Owen.

Valerion
Scalix Star
Scalix Star
Posts: 2730
Joined: Thu Feb 26, 2004 7:40 am
Location: Johannesburg, South Africa
Contact:

Postby Valerion » Mon Nov 24, 2008 3:46 am

Do a omsearch and see if you can see the user in the SYSTEM directory.

owenm
Posts: 17
Joined: Fri Oct 31, 2008 7:31 am

Postby owenm » Mon Nov 24, 2008 7:54 am

OMSEARCH does not list the user?

Valerion
Scalix Star
Scalix Star
Posts: 2730
Joined: Thu Feb 26, 2004 7:40 am
Location: Johannesburg, South Africa
Contact:

Postby Valerion » Tue Nov 25, 2008 3:59 am

Ah. Unusual - I've seen it the other way around. It means the SYSTEM directory entry was somehow deleted from the server. You /can/ look in the USERLIST directory and recreate the user with the same parameters (not sure if it will actually work), but I would actually recommend you do a sxmboxexp, delete and recreate the user, then do a sxmboximp on it.

owenm
Posts: 17
Joined: Fri Oct 31, 2008 7:31 am

Postby owenm » Tue Nov 25, 2008 12:39 pm

Many thanks.

Owen.


Return to “Scalix Management Services”



Who is online

Users browsing this forum: No registered users and 1 guest