Setup hung during update from 11.4.1 to 11.4.1 U1

[cm]

Hi,

yesterday I did an update from Scalix 11.4.1 to 11.4.1 U1 on SLES 10 SP2. Setup installed the packages and when checking the license file it hung ... I could not click "Forward' or "Backward', all buttons except "Abort" were grey.

The output on the console was:

Scalix Installer - extracting archive, please wait...
Scalix Installer - starting version 11.4.1.2503...
Scalix Installer - using Python 2.4.2 (/usr/bin/python).
Scalix Installer - audit log file is /var/log/scalix-installer-20080828.log
Traceback (most recent call last):
File "/tmp/scalix-wizard.MNR775/py/sxmerlin.py", line 292, in forward_or_done_event
self.forward_event(widget)
File "/tmp/scalix-wizard.MNR775/py/sxmerlin.py", line 312, in forward_event
self.do_transition(last_screen_index, 'forward')
File "/tmp/scalix-wizard.MNR775/py/sxmerlin.py", line 201, in do_transition
prev_screen.exit_forward()
File "/tmp/scalix-wizard.MNR775/py/sxscreens.py", line 2875, in exit_forward
sxsystem.do_all_license_checks(data, key_text)
File "/tmp/scalix-wizard.MNR775/py/sxsystem.py", line 4730, in do_all_license_checks
mac_address = determine_mac_address()
File "/tmp/scalix-wizard.MNR775/py/sxsystem.py", line 2226, in determine_mac_address
s = socket.socket(socket.AF_PACKET,socket.SOCK_RAW)
File "/usr/lib64/python2.4/socket.py", line 156, in __init__
_sock = _realsocket(family, type, proto)
socket.error: (97, 'Die Adressfamilie wird von der Protokollfamilie nicht unterst\xc3\xbctzt')
Scalix Installer - cleaning up...
Scalix Installer - done.

So the packages itself were installed but the following configuration and maybe modification of files has not run. I started Scalix afterward and it runs but I don't feel good with this ... Is this a problem? What should I do?

Thank you very much

Chris

[kanderson]

To really be sure, I'd go this route.

rpm -qa|grep scalix

Make sure all the RPMs are installed at the correct version. If they are, great. If not, then run the installer again. It should see that there are packages to be updated. If not, post back.

Then I'd run ompatchom. I've seen this fail (though not in a long time) but rerunning it won't hurt anything, and it's really fast.

Then, I'd run the installer, and reconfigure everything. That should be it.

Note too, that there will be a much more detailed log in /var/log/ that will be stamped with the date when you ran the installer. You might look through there too, and/or post it if you aren't sure what you're looking at.

Kev.