Scalix support line does not return calls!

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bikerider
Posts: 103
Joined: Fri May 09, 2008 1:16 pm

Scalix support line does not return calls!

Postby bikerider » Mon May 26, 2008 12:20 pm

I have purchased Enterprise level scalix
..installed and deployed the software
..migrated users ...and have left
more then one instance of a phone call
on the support voice mail!

So far I have left a message with
everything but my support pin#
as I don;t know what it is (I'm new)
but after waiting a week now I've recived
NO calls back!?!

Having worked for a unix var for 20 years
I have to say...scalix support is simply
horrible.

As a new customer and a new install
I would expect some level of "new user"
support to be available.


Scalix ...STEP IT UP
__O
=\ \
(=)/(=)

idea=`grep -i clue /dev/brain` ; test -z "$idea" && echo "sorry, init 6 in progress" || sh ./answer-the-forum

jaime.pinto
Scalix Star
Scalix Star
Posts: 709
Joined: Fri Feb 23, 2007 6:50 pm
Location: Toronto - Canada

Postby jaime.pinto » Mon May 26, 2008 8:55 pm

I have purchased Enterprise level scalix
Did you get it from scalix directly or from a dealer? We went through a similar issue in the early days, and apparently this little detail makes a big difference with them. If you get a hold of Florian it's your best bet.
Last edited by jaime.pinto on Mon May 26, 2008 9:03 pm, edited 1 time in total.
Image Jaime
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spencer

Scalix Support Request

Postby spencer » Mon May 26, 2008 8:59 pm

Hello,

What is the number that you've been trying to call for support?

If you are still having please visit the following URL to open a support case online and Scalix Support will follow up with you.

https://cls.scalix.com/support.php


Spencer

bikerider
Posts: 103
Joined: Fri May 09, 2008 1:16 pm

Postby bikerider » Tue May 27, 2008 1:51 pm

Thank You for your replies.
I was contacted by someone who saw my post here
and will be in touch with them when I have more issues
to be resolved , I was able to get my problems
fixed.
__O
=\ \
(=)/(=)

idea=`grep -i clue /dev/brain` ; test -z "$idea" && echo "sorry, init 6 in progress" || sh ./answer-the-forum


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