ERROR: Bad magic number in an item header record.

[hxtechnologies]

Hello,

I have a user who can no longer receive email. The email is returned to the sender. The scalix logs show the following problems with the mailbox for the user. I have also tried to run omscan, but that was unable to complete the scan of the user's mailbox. The errors from the log are below: Does anyone have any input on what may be causing this?

Omscan Server (Omscan Tool ) 01.29.08 17:59:10
[OM 4948] Internal file error. File is ~/user/g000041/0000001:1.

User Name: USER NAME / mx0/CN=USER NAME
Current errno value: 2


ERROR Omscan Server (Omscan Tool ) 01.29.08 17:59:10
[OM 28880] Bad magic number in an item header record.
Current errno value: 2
-> im_ItemRef2FName
<- im_ItemRef2FName
-> sfl_OpenSfl
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_OpenItem
<- sfl_OpenSfl
<- sfl_OpenItem
<- im_OpenItem
<- /build/11.3.0/src/lib/ombase/sfl/sfl_io.c:338[100,28880]
<- /build/11.3.0/src/lib/ombase/sfl/sfl_IntItm.c:223[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:1339[100,28880]
<- /build/11.3.0/src/bin/scn/scn_ctr.c:1297[100,28880]
<- /build/11.3.0/src/bin/scn/scn_ctr.c:2104[100,28880]


ERROR Local Delivery(Local Delivery) 01.29.08 18:01:13
[OM 7720] An error has occurred while performing an AutoFile operation,
the file has been aborted.
File Name: ~/user/g000041/0000001:1
User Name: USER NAME / mx0/CN=USER NAME
Current errno value: 2
Last Msg Subject: [SPAM] (23.3) Your order approved
Last Msg Sender: SanggibraltarWynn/internet
Last Msg Id: 1e99601c86298(036)80a272a0(036)93438cbe(a)PC5
Last Msg DirectRef: 000624ebc2ab4002


ERROR Local Delivery(Local Delivery) 01.29.08 18:01:13
[OM 28880] Bad magic number in an item header record.
File Name: ~/user/g000041/0000001:1
User Name: USER NAME / mx0/CN=USER NAME
Current errno value: 2
Last Msg Subject: [SPAM] (23.3) Your order approved
Last Msg Sender: SanggibraltarWynn/internet
Last Msg Id: 1e99601c86298(036)80a272a0(036)93438cbe(a)PC5
Last Msg DirectRef: 000624ebc2ab4002
-> sfl_GetNewItemEntry
<- sfl_GetNewItemEntry
<- sfl_IntOpenItem
<- sfl_OpenItem
<- im_OpenItem
-> FindFreeOCtnersEntry
<- FindFreeOCtnersEntry
-> os_Date
<- os_Date
-> sfl_OpenIntItem
-> sfl_ItemHandle2Record
<- sfl_ItemHandle2Record
<- /build/11.3.0/src/lib/ombase/sfl/sfl_io.c:338[100,28880]
<- /build/11.3.0/src/lib/ombase/sfl/sfl_IntItm.c:223[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:1339[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:882[100,28880]


ERROR Local Delivery(Local Delivery) 01.29.08 18:01:39
[OM 7720] An error has occurred while performing an AutoFile operation,
the file has been aborted.
File Name: ~/user/g000041/0000001:1
User Name: USER NAME / mx0/CN=USER NAME
Current errno value: 2
Last Msg Subject: [SPAM] (35.7) exclusive replica rolex
Last Msg Sender: BrentonupholsterClemons/internet
Last Msg Id: X0000000007c1310.1201647696.mx0.hxti.com
Last Msg DirectRef: 000624f17c3be238


ERROR Local Delivery(Local Delivery) 01.29.08 18:01:39
[OM 28880] Bad magic number in an item header record.
File Name: ~/user/g000041/0000001:1
User Name: USER NAME / mx0/CN=USER NAME
Current errno value: 2
Last Msg Subject: [SPAM] (35.7) exclusive replica rolex
Last Msg Sender: BrentonupholsterClemons/internet
Last Msg Id: X0000000007c1310.1201647696.mx0.hxti.com
Last Msg DirectRef: 000624f17c3be238
-> sfl_GetNewItemEntry
<- sfl_GetNewItemEntry
<- sfl_IntOpenItem
<- sfl_OpenItem
<- im_OpenItem
-> FindFreeOCtnersEntry
<- FindFreeOCtnersEntry
-> os_Date
<- os_Date
-> sfl_OpenIntItem
-> sfl_ItemHandle2Record
<- sfl_ItemHandle2Record
<- /build/11.3.0/src/lib/ombase/sfl/sfl_io.c:338[100,28880]
<- /build/11.3.0/src/lib/ombase/sfl/sfl_IntItm.c:223[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:1339[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:882[100,28880]


WARNING Remote Client (U/I Access ) 01.29.08 18:01:51
[OM 28880] Bad magic number in an item header record.
File Name: ~/user/g000041/0000001:1
User Name: USER NAME / mx0/CN=USER NAME
-> im_OpenItem
-> sfl_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
-> sfl_OpenSfl
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_OpenItem
<- sfl_OpenSfl
<- sfl_OpenItem
<- im_OpenItem
<- /build/11.3.0/src/lib/ombase/sfl/sfl_io.c:338[100,28880]
<- /build/11.3.0/src/lib/ombase/sfl/sfl_IntItm.c:223[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:1339[100,28880]
<- /build/11.3.0/src/lib/ct/ct_open.c:882[100,28880]

[/quote]

[PaulHerron]

I can tell you that I have experienced the same error.

See post viewtopic.php?t=9933

I've read in the forums that this is usually due to a corrupt message or file. I've also been told off-line by folks at Scalix that while its pretty much impossible to tell in advance whether this is a recoverable error, given the architecture and store format of Scalix, it is highly unlikely that this kind of corruption goes beyond a single item or folder.

I'm not sure how to identify the corrupt file or folder (even the folks at Scalix admit that its a bit of black magic how to identify the correct one). But -- it appears -- that the solution once the corrupt file or folder is identified is to use low-level tools such as omcontain to fix or delete the item in question.

Hope this helps a little.

[mikethebike]

If you want to identify where the mail item is located, you could try omdref (no man page)

omdref 000624ebc2ab4002

Mick

[hxtechnologies]

Thanks Mick,

what exactly does that command do?

Mark

[Valerion]

It finds a message in the mailstore and then display the folder hierarchy for that message.