SWA/Outlook/IMAP not showing new incoming messages

[kevincs]

Followed instructions for typical installation of 11.3 on RHEL4 system; created two Premium users for testing.

After first day having successfully tested that both users could send/receive emails from internal and external domains, I now find that one user does not appear to _receive_ inbound messages. His outgoing messages appear in the Sent Items folder straight-away but incoming messages are nowhere to be found. Same problem occurs when when using SWA, Outlook Connector or IMAP client.

The only change after the initial installation and testing was to configure spamass-milter for spam filtering. I have since reversed these changes but the problem remains.

The Sendmail log file was written to when spamass-milter was enabled but now that it is disabled it contains no entries for any internal/external messages - but I assume that this is because the Scalix SMTP daemon is handling all the connections.

As a Scalix newbie I'm a bit lost as to how to solve this problem; but I have tried the following:

omscan -AvfxS -U<user>

From which the interesting output seems to be:

Check Size : Should be 842780 instead of 842781 for item ~/user/g000038/0000004:1.
Fix Attempt : Successfully modified size to 842780 for item ~/user/g000038/0000004:1.
done.

Checked the routing of a message sent by a Scalix user to itself through SWA client:

omshowlog -s 'router' -l 10

REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7803] Started routing of message


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7805] Current message Id
5516771.121200579248362.JavaMail.root(a)aaa.bbb.com


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7815] Creator of message
User 1/aaa


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7807] Started routing of recipient
User 1/aaa


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 28521] Mailnode Hosting license not detected or configured to be off.
Running all services in normal mode.


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7810] Recipient will be routed to service queue LOCAL if not deferred


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7808] Finished routing of recipient
User 1/aaa


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7812] Putting message on service queue LOCAL


REPORT Service Router(Service Router) 17.01.08 14:14:08
[OM 7804] Finished routing of message

Then checked the Local Delivery log with:

omshowlog -s 'local' -l 10

REPORT Local Delivery(Local Delivery) 17.01.08 14:14:08
[OM 7610] Delivering message to user's In Tray
User Name: User 1 / aaa/CN=User 1
Last Msg Subject: test to self
Last Msg Sender: User 1/aaa
Last Msg Id: 5516771.121200579248362.JavaMail.root(a)aaa.bbb.com


REPORT Local Delivery(Local Delivery) 17.01.08 14:14:09
[OM 7608] Finished delivery to recipient
User 1/aaa
Last Msg Subject: test to self
Last Msg Sender: User 1/aaa
Last Msg Id: 5516771.121200579248362.JavaMail.root(a)aaa.bbb.com
Last Msg DirectRef: 00015a0732139f44


REPORT Local Delivery(Local Delivery) 17.01.08 14:14:09
[OM 7604] Finished delivery of message
Last Msg Subject: test to self
Last Msg Sender: User 1/aaa
Last Msg Id: 5516771.121200579248362.JavaMail.root(a)aaa.bbb.com
Last Msg DirectRef: 00015a0732139f44

This seems to indicate that the inbound messages are being delivered to the local user account but none of the clients will display these messages.

Any thoughts/ideas/suggestions most welcome.

Kevin[/i]

[ltward]

Okay, this might be a dumb question but is it possible you have an auto-forward or a redirect configured for that account?


To see if the messages are really in the intray, try this from the command line:
omlist -u "first last/mail,node" -p <passwd>

Do type the quote marks, don't type the angle brackets.

Example:
omlist -u "joe smith/aaa" -p mypass

This little test eliminates the clients from the equation. If you see the messages, then the problem is not in the intray itself, but somewhere in the clients' ability to access the intray.


Another thing - try running that omscan command again, to see if any more errors persist (or if that one came back or was not really "fixed"). It could be that you have a corrupt user directory or intray file.

[kevincs]

No, that wasn't a dumb question at all

Turns out that he had been testing the Rules wizard and didn't realise that he'd created a rule that moved all incoming messages to a sub-folder several layers down.

Now, it pains me to say that I had thought of this but believed it to be a dead-end because 1) I couldn't check the rule thru SWA (because he'd created it using Outlook at home) and 2) I checked the IMAP logs and thought that I could see no evidence of the messages being downloaded.

Sorry if I wasted anybody's time...I'm just glad it was an easy fix because Scalix seems like it might just be the solution we have been looking for!

[ltward]

Ah, those pesky account holders!

Glad you got it all worked out.