Scalix again losing Emails !

[PeterR]

Hi,
it's the third time I'm losing emails ..

User created Folder through SWA and moves Emails inside new created Folder. Error Messages pops up and the Emails are gone,
neither in the new created folder nor in the old folder.

Popup Messages was:
An error has occured. Contact your e-mail administrator if the problem persists. #CMD017" (Translated from German)

New created folder is not deleteable through SWA and Mailclient. (Thunderbird)

Running omcontain on the new created folder, show's it's empty.
What is the difference in omcontain between d - delete container entry, and D - erase container entry ?
Or in other words, how can I delete with omcontain the unaccessable folder ?

Is there any special switch which let omcontain automatical scan/check an open container for corrupt messages/items ?

Accessing with omcontain the folder from which the messages were moved, did not show something unusual / strange.
Oky, besides that the moved messages are missing ...

Any kind of help very appreciated !

Tia, PeteR

[derfraenk]

I had a problem a few days ago that might be related. I created a subfolder in Inbox and tried to move it somwehere else via drag & drop. However I got the same error message you quoted and from that point on I was completely unable to login to the mailbox via SWA or any IMAP client. ("The evaluation period of this product has expired, please contact [...]") Only access with Outlook was possible, however I couldn't delete that one subfolder.

Looking through the forum, I found several things to try. Beware however that even if any of those work for you, it will probably not get your emails back. I think it might help with your undeletable folder problem. If you want to get your emails back, don't try these yet until someone can tell you how to get them back.

1. Try restarting the scalix-tomcat process and make sure that all Java processes are gone:
# /etc/init.d/scalix-tomcat stop
# killall java
# /etc/init.d/scalix-tomcat start

2. If that doesn't help, try checking the scalix folders for correct permissions:
# omcheck -i -s > fix_perms.sh
This checks the permissions and creates a Bash script, that corrects them, if necessary. You should check its contents before you execute it.
# bash fix_perms.sh

3. If that still doesn't help, you have to clean up the user's data store and restart scalix-tomcat after that. This is what finally worked for me. It seems to have brought the user's data store back into a consistent state:
# omtidyu -MB -u username/mailnode
# /etc/init.d/scalix-tomcat restart


Regards

[PeterR]

Hi derfraenk !

1. Try restarting the scalix-tomcat process and make sure that all Java
2. If that doesn't help, try checking the scalix folders for correct permissions:
3. If that still doesn't help, you have to clean up the user's data store and

Thank you for your answer, unfortunately no one of those 3 methodes solved the problem with undeleteable folders.

Now I see some errors in tomcat/logs/scalix-swa.log which looks like a MIME Header Problem. Since this happens as well in SWA as in Thunderbird, is there any possibility fo check or fix userrights for a subfolder inside a mailbox ?
Maybe the current user has no rights to access this folder ?

Has anyone a idea/hint which comand could fix this issue ?

(Note, real foldernames replaced by xxx. No unusual chars used, only a space in the folder name. )

Code: Select all

2008-01-08 19:02:06,557 ERROR [MailFolderTree.get:97] MIME:Problem getting MailFolder
com.oddpost.soap.SoapFault: faultCode: SOAP-ENV:SERVER.MessagingException; faultString: can't open folder [INBOX/Kxxx/Axxx/Sxxx Mxxx]

; detailName: MessagingException; detailMessage: can't open folder [INBOX/Kxxx/Axxx/Sxxx Mxxx]

; detailDebugInfo: javax.mail.MessagingException: A14 NO cannot SELECT that mailbox
        at com.sun.mail.imap.IMAPFolder.open(Unknown Source)
        at com.scalix.swa.service.MailServices.selectFolder(MailServices.java:235)
        at com.oddpost.server.mail.MailFolder.<init>(MailFolder.java:75)
        ... skipping the last 18 lines as irrelevant...
Caused by: com.sun.mail.iap.CommandFailedException: A14 NO cannot SELECT that mailbox
        at com.sun.mail.iap.Protocol.handleResult(Unknown Source)


Tia, PeteR

[tylswans]

I know this is an old topic, but I found it when researching a similar issue.

I was getting a "Contact your e-mail administrator if the problem persists #CMD017" in thunderbird and in scalix webmail when trying to create/edit/move a folder. For me, it turned out to be an issue with multiple IMAP sessions being open at the same time. After ending all of the IMAP sessions (webmail and client) and reconnecting with just one, the issue was resolved, all folders worked properly.