Problems with sxmboxexp - Internal Problem detected

[stio]

I've a problem with a user. I can't export the full mailbox. I get the following error:
sxmboxexp : [OM.PM 1004] Internal problem detected, see the log files
(sxmboxexp -u "user" -a "path" -F)

In the fatal-log file I see this error-message
SERIOUS ERROR Administration(omstorepm ) Fri Jan 4 11:22:39 2008
[OM 1001] Transaction File record size is out of bounds
Pid of logging process: 10668

with omscan I didn't get an error. (omscan -Avfx -U)

Any Idea?

[techsharp]

Stio -

What version of Scalix are you using? (If not on 11.2 I would suggest upgrading and then re-trying)

Does this happen to any other users that you have tried or this one specific user?

[stio]

Hi techsharp. Thx for your answer.
I'm using 11.2. It's only by one user.
By other users, who had the problem, was it enough to do omscan.
But by only this user omscan doesn't help.

[techsharp]

OK good - yeah omscan will do the trick if I ever have any problems exporting a box - I have not run into this problem.

Any more to the log file then shown?

Also do a search for your error on the forum and there are a few threads that describe the same error message.

[mikevl]

Hi

First you need to do

omstat -u rci to find if that user (john doe) is logged on

then find all the unix processes associated with john doe

the kill -9 x x x x each process

do ps aux |grep omscan and use kill to terminate any unfinished scans

Try this and see if it works

Mike

[stio]

Hi Mikevl,

thanks for your answer. I've looked for unfinished scans. But there is no one.
And there are no processes from "john doe". I've tried it again.

But it doesn't helped me.

Any other ideas?

[stio]

I've tried the instructions of this forum article.
http://www.scalix.de/forums/viewtopic.p ... c331dd83af
Without success.
I've looked on the error queue but there are no messages onto.

Where can I find out, which messages in the folders are corrupt? Or what can I do?

[mikethebike]

stio,

try copying out each mailbox area seperalety (omcpoutu -Si -n "name" -f inbox.......etc).

You will soon find which area is corrupted.

Sometimes, if you do a listing, using omcontain, in that folder, you may see the message causing the error.
Are there any folders with a huge number of items (>20,000)?

You could also try using omtidy to reduce the size of a folder....making sure you use the "-k" option to remove the items rather than moving them to trash.

Mick

[kanderson]

There seem to be some problems that omscan can't correct. I'm not sure what they are, but they do exist occasionally.

When I do to fix the mailbox is to dump the user's mailbox as a PST through Outlook.

If it's very large, you may need to dump it piece by piece.

Then delete and recreate the user.

Then reimport the user back in.

It's ugly and it take a while, but it'll fix problems that omscan doesn't.

Make sure that you are not using SmartCache while exporting or importing.

Kev.