SERIOUS ERROR Administration ommodu,omdelu

[me]

Hi. We have tried to migratie a Scalix from Version 10.0.1.26 to 11.2.0-GA.
On both Systems we are using SUSE LINUX Enterprise Server 9 (i586).
All i did is i copied /var/opt/scalix/ from the live system to the new setup Server and ran the
11.2.0-GA installer. So far so good. The Webmail is working but i have troubles with the SAC.
I can add users but not remove the users or change the status from Normal to Premium User nor can i change the Email Adress.

I get these errors (with omshowlog):

SERIOUS ERROR Administration(ommodu ) 11.29.07 09:48:36
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 4955
Procedure trace follows:
-> nm_AppendFieldMem
-> nm_AddSeparators
<- nm_AddSeparators
-> nm_ParseORN
<- nm_ParseORN
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_PutFieldMem
-> nm_AppendFieldMem
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_ParseORN
<- nm_ParseORN
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu


SERIOUS ERROR Administration(ommodu ) 11.29.07 09:48:36
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x40085366]
/opt/scalix/lib/libom_er.so[0x4008565c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x400857df]
[0xffffe420]


SERIOUS ERROR Administration(omdelu ) 11.29.07 09:48:58
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 5052
Procedure trace follows:
-> nm_AppendFieldMem
-> nm_AddSeparators
<- nm_AddSeparators
-> nm_ParseORN
<- nm_ParseORN
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_PutFieldMem
-> nm_AppendFieldMem
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_ParseORN
<- nm_ParseORN
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu


SERIOUS ERROR Administration(omdelu ) 11.29.07 09:48:58
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x4009b366]
/opt/scalix/lib/libom_er.so[0x4009b65c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x4009b7df]
[0xffffe420]


SERIOUS ERROR Administration(ommodu ) 11.29.07 10:44:04
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 5387
Procedure trace follows:
-> nm_AppendFieldMem
-> nm_AddSeparators
<- nm_AddSeparators
-> nm_ParseORN
<- nm_ParseORN
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_PutFieldMem
-> nm_AppendFieldMem
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_ParseORN
<- nm_ParseORN
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu


SERIOUS ERROR Administration(ommodu ) 11.29.07 10:44:04
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x40085366]
/opt/scalix/lib/libom_er.so[0x4008565c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x400857df]

I also noticed that when i do a /etc/init.d/scalix status everything looks good but:

Local Delivery Partially Abor 11.22.07 5

lsof -n -i :smtp shows:

sendmail 5746 root 4u IPv4 47800 TCP 127.0.0.1:smtp (LISTEN)
omsmtpd 9107 root 4u IPv4 11118908 TCP 171.19.14.76:smtp (LISTEN)

I hope somebody knows the root of this Problem and could help me because we
really wanted to migrate the System this weekend.

Thanks for the fast replys and thanks for making scalix such a good product.[/b][/quote]

[mikethebike]

do you have any errors in the ~logs/ftlvis.log?

What happens if you search for an entry?
omsearch -e s=<surname>

And if you do that in the userlist directory?

omsearch -d userlist -t h -e s=<surname>

Mick

[me]

hi mike

Thank you for the fast response.

With both omsearch commands i find the Users i expect to be on the System.
Do you need some specific line from the Users or is it just a test to see if the Users
are in the System?

The Log you named is empty.

# file /var/opt/scalix/ml/s/logs/ftlvis.log
/var/opt/scalix/ml/s/logs/ftlvis.log: empty

No luck this way, as it seems?

[mikethebike]

Hi,

have you run an omcheck?

omcheck -i -d

just to check component and file permissions. It may take a little while to run.

Mick

[me]

i did so.. but with pipeing it into a bash script and then executing that one.. but
i still see some things, like:

Filename: /var/opt/scalix/ml/s/sys/general.cfg ( Scalix OM-CORE )
Mode is 664 (-rw-rw-r--) should be 444 (-r--r--r--)

Now checking component OM-LDAP
Filename: /var/opt/scalix/ml/s/Copyright/OM-LDAP ( )
/var/opt/scalix/ml/s/Copyright/OM-LDAP: No such file or directory

and also a few corrections under

OM-USERGFILES

..

so i restarted scalix after it finished but still no effect, same errors, same symptoms.

[mikethebike]

Hi,

and after running the script to correct the file permissions, you run the omcheck again and the file permissions are OK?
try increasing the event log level for admin (omconflvl admin 11) and run an ommodu to see what is dumped in the event log (omshowlog -s admin -l 11 -p 10)

Mick

[me]

g'day

yes i did re-run it and the permission where fixed.. here are the more verbose error logs:

Trying to remove a user:

REPORT Administration(omshowu ) 11.30.07 13:51:55
[OM 821] System error 17 on file /var/opt/scalix/ml/s/user/g000074/000002g.lck
File Name: /var/opt/scalix/ml/s/user/g000074/000002g.lck


REPORT Administration(omshowu ) 11.30.07 13:51:55
[OM 10289] === Tracing - Escaped at /build/11.2.0/src/lib/ombase/os/os_open.c:120 [1:17]
File Name: /var/opt/scalix/ml/s/user/g000074/000002g.lck

SERIOUS ERROR Administration(omdelu ) 11.30.07 13:52:21
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 27235
Procedure trace follows:
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu


SERIOUS ERROR Administration(omdelu ) 11.30.07 13:52:22
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x4009b366]
/opt/scalix/lib/libom_er.so[0x4009b65c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x4009b7df]
[0xffffe420]

and

Trying to modify a email adress:

REPORT Administration(ommodu ) 11.30.07 13:53:01
[OM 4630] Admin command run :
/opt/scalix/bin/ommodu -n CN=jay bee/G=jay/S=bee/OU1=mail/OU2=xxx/INTERNET-ADDR="jay bee" <jay.beeaa@xxx.ch>="jay bee" -o CN=jay bee/G=jay/S=bee/OU1=mail/OU2=xxx


REPORT Administration(ommodu ) 11.30.07 13:53:01
[OM 24070] Debug message for Lab use :
usrl_GenNameFields:pOldOrn=beejayxxxxxxjay bee;pNewOrn=beejayxxxxxxjay bee


REPORT Administration(ommodu ) 11.30.07 13:53:01
[OM 24070] Debug message for Lab use :
usrl_GenNameFields:pOldOrn=beejayxxxxxxjay bee"jay bee" <jay.beeaa@xxx.ch>="jay bee"


REPORT Administration(ommodu ) 11.30.07 13:53:01
[OM 28521] Mailnode Hosting license not detected or configured to be off.
Running all services in normal mode.


SERIOUS ERROR Administration(ommodu ) 11.30.07 13:53:02
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 27249
Procedure trace follows:
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
-> da_GetNamedAttValue
-> da_ParseAttribList
<- da_ParseAttribList
<- da_GetNamedAttValue
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu


SERIOUS ERROR Administration(ommodu ) 11.30.07 13:53:02
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x40085366]
/opt/scalix/lib/libom_er.so[0x4008565c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x400857df]
[0xffffe420]

also there are a few

REPORT Administration(ommodu ) 11.30.07 13:53:01
[OM 16144] The character set 'UTF8' was recorded as the interchange character set
for attributes and values.

Errors, but i dont think they are relevant..

Hope you can see something i dont.
Cheers

[mikethebike]

mmmm....can you stop and restart services? I have not seen that licence error before (although it may be nothing to worry about, as its only a report).

Have you tried removing the "lck" file in that "g" directory and trying to ommodu again?
What are the permissions/ownership on the .lck file?

Mick