Delegate Sent Mail to Sent Folder Question

[severian]

Hello,

I've sent up our Support group members as delegates of the Support email account. I've noticed that all sent emails for Support only show up in the delegates Sent folder. In looking at the Rules in Outlook, I can't figure a way to copy "sent on behalf of Support" emails to Support's Sent folder.

Is there a recommended solution to a situation like this?

Thanks for your help,

David Bruce

[grassu]

this would be also important for me!
Is it so unusual that you will see the whole conversation of a public folder?

Thanks for any idea about this,

grassu

[a.schild]

this would be also important for me!
Is it so unusual that you will see the whole conversation of a public folder?

According to M$ it is....

Thanks for any idea about this,
grassu

http://support.microsoft.com/?scid=kb%3 ... &x=13&y=13

So far we have not found a solution for this problem, even with Exchange 2007 and Outlook 2007......
The very same "problem" exists for public folders...

André

[severian]

Thanks for your pointer in the right direction. I appreciate your help!

[grassu]

thanks also.

perhaps scalix can do it better than M$ in the future.

[jaime.pinto]

Scalix could improve their Rules Wizard a bit on the OL connector in the following way.

1) Add a new option to the "Outgoing Messages"
[x] with specific words in the sender's address (this option is available for Incoming Messages)

2) in the specific works field we could then add the account we are acting as delegates for.

3) And then it would be possible in the follow up action to either move or copy the messages going out to the Sent Items of the delegated account, provided that we have added that mailbox to ours.

For the scalix developers: is this something too hard to add on a short notice? I really could use this feature for several of our users.

[jaime.pinto]

I just found a very nice program for Outlook that does exactly what I need: Auto-Mate Add-in for Outlook
http://www.vicman.net/downloads/dir/Aut ... 29424.html

It's very easy to configure, and automatically re-files message from my Sent Items to the Sent Items of the other accounts I'm acting on behalf of. All I need to do is add a key phrase on the From field: "on behalf of; Systems Administrator" for example, in the rules config window. It acts immediately or you can set a lag of 15 minutes or more.

I tried several other such programs before, and often they interfered with Scalix of gave me messages that "another program was trying to access a message ...", etc. and I had to scrap the idea. This one is very benign, and shows just as another sub-menu under the Tools menu. You can't go wrong with it.

Too bad we can't get something similar for the SWA as well.

[arnulf_]

Hey guys,


I am currently facing the same problem that you discussed here. Since there seems to be no possibilty within scalix to to what we want, I thought about the following possibility:

The basic idea is to put the account that you are delegate of in BCC. Then this account needs to have a rule to put all mails with himself as sender into the sent objects folder and marking them "read". The problem is, that I did not find an automated solution to put my "master" in BCC. Neither outlook nor scalix seem to provide such an option.

Do you know any possibility of forcing outlook or scalix to put your "master" into BCC of any mail sent over his account or in his name?


Thanks,

Arnulf

[boggi]

next idea:
can we use sendmail to solve arnulf_'s solution. For Example, if senders address is the master address send the mail automatic back to the sender. And a rule in scalix which move the mail to a specific folder ...

is this a solution ? (can we setup sendmail with this option?)

[arnulf_]

@boggi:

Yes, we can and this is exaclty the solution that we want. I set it up yesterday and today is my day of extensive testing of the whole scalix setup - and so far everything looks perfect.

Im using mimedefang http://www.mimedefang.org as mailfilter to do some html defanging, virus scanning und spam checking. Mimedefang communicates with sendmail using the Milter interface and modifies mails on the fly. It is configurable using a perl script and therefore *very* flexbile.

My filter rule is the following (in sub filter_begin):
if ($Sender =~ /^<?office\@company\.de>?$/i) {
md_syslog('warning', "Outgoing office mail, adding bcc");
add_recipient("office\@company.de");
}

Using this "hack" mimedefang will add an additional recipient to all mails having "office@company.de" in the sender field. Since this additional recipient is only added to the envelope the mail itself is not changed at all, which is perfect for archival purposes.

Like you proposed I have a rule in scalix saying "file all mails from office@company.de into folder 'Sent Items Archive'". There is only one downside of the setup: Scalix does not support to file mails directly into the special folder 'Sent Items' - to solve this I just created a folder 'Sent Items Archive' in which all the mails are filed.


Arnulf

[boggi]

exist such a solution also for sendmail?

[jaime.pinto]

In general not.
Sendmail just sends the email, it doesn't "manipulate" the headers very well.
You can accomplish similar results with procmail, which is the preferred tool for these sort of things within linux, when you don't have a very resourceful client. But procmail entails the user having a linux account (/home/user) for the keeping of the .promailrc configuration file with the instructions. Scalix doesn't keep accounts in the file system in the same sense. You may be in a bit of a bad fix.

[Valerion]

A sendmail milter could also do this, though I can't think of one off the top of my head, you will have to search for it on Google.

[sgreen]

I use mimedefang to do similar work. If you need to test it setup another server and try it on that first.