Postby florian » Thu Sep 13, 2007 11:46 am
Just to be very clear here, the support incident was created on 09/05 and a good number of email have been flowing back and forth, the last from our side this Monday, 09/10.
I'll have to reject that the impression is created that a support request has been sent into Scalix that wasn't processed for a week or anything like this - indeed, the initial response to the mail with which this very ticket was opened was sent 80 minutes after the initial request, well within our SLA. The case has been going on since then and has not been resolved yet - I'll need to talk to the responsible engineer why this is the case.
Cheers,
Florian.
Florian von Kurnatowski, Die Harder!