Can't login to SAC and Webmail

[jsitz]

I installed with the help of the manual installation the Scalix CE 11.1. on CentOS 5. But if I try to access the /sac or the /webmail I get the 503 "Service Temporarily Unavailable" error.
I search in the forum and find threads this the problem but it didn't resolve my problem.

Here some infos.
OS = Centos 5
Fresh install of Scalix 11.1.0 installed in command line
standard install

[root@sitz ~]# java -version
java version "1.5.0_12"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
Java HotSpot(TM) Client VM (build 1.5.0_12-b04, mixed mode)

echo $JAVA_HOME
Retuned nothing

[root@sitz ~]# ps -ax | grep tomcat
Warning: bad syntax, perhaps a bogus '-'? See /usr/share/doc/procps-3.2.7/FAQ
30495 pts/0 S+ 0:00 grep tomcat

[root@sitz ~]# telnet ip-server 8009
Trying ip-server...
telnet: connect to address ip-server: Connection refused

[root@sitz ~]# telnet localhost 8009
Trying localhost...
telnet: connect to address ip-server: Connection refused

[root@sitz ~]# /etc/init.d/scalix-tomcat status
Instance (sitz) is not running

[root@sitz ~]# rpm -qa | grep scalix
scalix-server-11.1.0.10849-1.rhel5
scalix-swa-11.1.0.51-1
scalix-tomcat-5.5.23-292
scalix-postgres-11.1.0.45-1
scalix-res-11.1.0.45-1
scalix-sac-11.1.0.45-1
scalix-mobile-11.1.0.45-1
scalix-tomcat-connector-11.1.0.45-1.rhel5
scalix-platform-11.1.0.50-1
scalix-sis-11.1.0.45-1

[root@sitz ~]# omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 14:45:18
Notification Server Started 14:45:18 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 14:45:18
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 14:45:18
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 14:45:18
SMTP Relay Started 14:45:19
Mime Browser Controller Started 14:45:19
Event Server Started 14:45:19

[root@sitz ~]# omstat -s
Service Router Started 14:45:20 0
Local Delivery Started 14:45:20 0
Internet Mail Gateway Started 14:45:20 0
Local Client Interface Enabled 14:45:20 0
Remote Client Interface Enabled 14:45:20 0
Test Server Started 14:45:20 0
Request Server Started 14:45:20 0
Print Server Started 14:45:20 0
Bulletin Board Server Started 14:45:20 0
Background Search Service Started 14:45:20 0
CDA Server Started 14:45:20 0
POP3 interface Started 14:45:20 0
Omscan Server Started 14:45:20 0
Archiver Started 14:45:20 0

[root@sitz ~]# ps ax | grep httpd
28129 ? Ss 0:00 /usr/sbin/httpd
28130 ? S 0:00 /usr/sbin/httpd
28131 ? S 0:00 /usr/sbin/httpd
28133 ? S 0:00 /usr/sbin/httpd
28134 ? S 0:00 /usr/sbin/httpd
28135 ? S 0:00 /usr/sbin/httpd
28136 ? S 0:00 /usr/sbin/httpd
28137 ? S 0:00 /usr/sbin/httpd
28138 ? S 0:00 /usr/sbin/httpd
31886 pts/0 S+ 0:00 grep httpd

omcheck -s -d >fix_perms.sh
It returns nothing

[root@sitz ~]# bash ./fix_perms.sh
/var/opt/scalix/sz/s/Copyright/OM-LDAP: /var/opt/scalix/sz/s/Copyright/OM-LDAP: Success

[root@sitz ~]# omshowu -n sxqueryadmin
Authentication ID: sxqueryadmin@sitz.org
Globally Unique ID: 11100000e5e10d64-191.681.91.48
User Name : sxqueryadmin /CN=sxqueryadmin
MailNode : sitz
Internet Address : sxqueryadmin-sitz@sitz.org
System Login : 55001
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
Recovery Folder visible : NO
User Class : Limited
SIS URL : sxidx://sitz.org/01100000e5e10d64-191.681.91.48

/etc/opt/scalix-tomcat/connector/ajp/instance-sitz.conf
<VirtualHost *:80>
Include /etc/opt/scalix-tomcat/connector/ajp/app-sitz.*.conf
</VirtualHost>

/etc/opt/scalix-tomcat/connector/jk/instance-sitz.conf
<VirtualHost *:80>
Include /etc/opt/scalix-tomcat/connector/jk/app-sitz.*.conf
</VirtualHost>
JkWorkerProperty worker.sitz.type=ajp13
JkWorkerProperty worker.sitz.host=sitz.org
JkWorkerProperty worker.sitz.port=8009
JkWorkerProperty worker.sitz.lbfactor=50
JkWorkerProperty worker.sitz.cachesize=10
JkWorkerProperty worker.sitz.cache_timeout=600
JkWorkerProperty worker.sitz.socket_keepalive=1
JkWorkerProperty worker.sitz.recycle_timeout=300

mod_security isn't in httpd.conf

error_log of apache
[Sat Aug 25 13:33:32 2007] [error] (111)Connection refused: proxy: AJP: attempt to connect to 84.19.186.191:8009 (sitz.org) failed
[Sat Aug 25 13:33:32 2007] [error] ap_proxy_connect_backend disabling worker for (sitz.org)
[Sat Aug 25 13:33:32 2007] [error] proxy: AJP: failed to make connection to backend: sitz.org
[Sat Aug 25 13:33:37 2007] [error] proxy: AJP: disabled connection for (sitz.org)

log /var/opt/scalix/sz/s/logs/fatal
ERROR Administration(Scalix Admin C) Sat Aug 25 14:30:05 2007
[SYS 2] No such file or directory
Pid of logging process: 26283
Current errno value: 2

If I make a netstat I can't see port 8009. Same if I make the command top. I'm sure it's a Java and Tomcat problem but how to solve it?

Help would be appreciated. Thanks.

Kind regard

Jerome

[SoftDux]

Have you been able to fix this problem yet?

I'm sitting with a similar problem, but get a 404 error when I try and access /sac or /webmail

[jaime.pinto]

omstat -s && omstat -a

YOU SHOULD SEE SOMETHING LIKE THIS::
Service Router____________Started 09.07.07 0
Local Delivery____________Started 09.07.07 0
Internet Mail Gateway_______Started 09.07.07 0
Sendmail Interface________Started 09.07.07 0
Local Client Interface_______Enabled 09.07.07 0
Remote Client Interface_____Enabled 09.07.07 6
Test Server______________Started 09.07.07 0
Request Server___________Started 09.07.07 0
Print Server______________Started 09.07.07 0
Directory Synchronization___Started 09.07.07 0
Bulletin Board Server______ Started 09.07.07 0
Background Search Service_Started 09.07.07 0
Dump Server_____________Started 09.07.07 0
CDA Server______________Started 09.07.07 0
POP3 interface____________Started 09.07.07 0
Omscan Server___________Started 09.07.07 0
Archiver_________________Started 09.07.07 0
PC Monitor_______________Started NON-STOP 0
Directory Relay Server_______Started 09.07.07
Notification Server_________Started 09.07.07 0
Shared memory daemon____Started NON-STOP
Notification Monitor_________Started NON-STOP
Session Monitor___________Started NON-STOP
Indexer__________________Started NON-STOP
Stats Daemon_____________Started NON-STOP
Container Access Monitor____Started NON-STOP
Item Structure Server________Stopped
Database Monitor__________Started 09.07.07
Licence Monitor Daemon____Started NON-STOP
LDAP Daemon____________Started 09.07.07
Queue Manager___________Started NON-STOP
Item Delete Daemon_______Started NON-STOP
IMAP Server Daemon_______Started 09.07.07
SMTP Relay______________Started 09.07.07
Mime Browser Controller____Started 09.07.07
Event Server______________Started 09.07.07

IF YOU DON'T:
/etc/init.d/scalix-tomcat restart
/etc/init.d/httpd restart
omrc

IF IT STILL DOESN'T WORK:
re-install the web components

[SoftDux]

I have reinstalled scallix on the laptop 3 times already and have decided to reinstall Suse instead.... Will see what happens

[jsitz]

Hello,

I forgot to mentionned that my server is running on Virtuozzo (Virtual Server based on OpenVZ). The problem is Java who makes trouble on OpenVZ. Here the link for more infos
http://forum.openvz.org/index.php?t=msg&goto=7057&

The first thing I do is change
JAVA_OPTS="-server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m" to JAVA_OPTS="-server -Djava.net.preferIPv4Stack=true -Xms128m -Xmx128m" in
/etc/opt/scalix-tomcat/scalix-tomcat.conf.

If you have change it restart Scalix or restart the server than do the top command and take a look at java. Here what I have with Centos 5 on Virtuozzo with -Xms128m -Xmx128m

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
16060 root 17 0 388m 115m 14m S 0 3.5 0:50.40 java.

And if you always get the error or errors
"Error occurred during initialization of VM
Could not reserve enough space for object heap
Could not create the Java virtual machine. "

you must do an upgrade for your virtual machine.

Good luck

Kind regards

Jerome

[dpinkston]

I am still getting a 404 on sac and webmail as well... Maybe my document root is incorrect? it's set to

/var/opt/scalix/sx/tomcat/webapps/ROOT

This started happening after a upgrad from like 11.0 to 11.3. And ideas or help?

[capser]

Hello anything new Infos?

Because i got the same error with upgrade to 11.3, i', still getting a 404 if i want to access sac or webmail ?

[athlon_crazy]

I did few new installation, upgrade, reconfigure, change the ip on scalix before & faced same problem with sac / swa not working but, the first thing I will do is check whether scalix-tomcat listening on correct ip-address. This can be done by using "netstat -tulpn".

Second, remove all old entries for:-
/etc/opt/scalix-tomcat/connector/ajp/app-OLD.*.conf
/etc/opt/scalix-tomcat/connector/ajp/instance-OLD.*.conf
/etc/opt/scalix-tomcat/connector/jk/app-OLD.*.conf
/etc/opt/scalix-tomcat/connector/jk/instance-OLD.*.conf
/var/opt/scalix/old

Third, this should remain untouched!
/etc/apache2/conf.d/scalix-tomcat-connector.conf

Happy tweak on scalix!