One user unable to view folder contents via SWA

[btisdall]

Hi,

I'm having a very vexing problem with one remote user who depends on SWA. He can login to SWA but the client doesn't get further than displaying 'Loading folder...' when a folder is selected. I can access some of his mail using Thunderbird, but folders with large numbers of msgs seem to be no-go. MAPI is no problem.

In attempt to solve this I I have so far:

Moved the contents of INBOX to a temp folder.
Done an active omscan for the user using the -f option.
Restarted tomcat
Edit: Restarted IMAP

But none have been successful.

I've turned up IMAP logging to 15, here a couple of snippets that may or may not be relevant:

Code: Select all

[OM 24145] Attempt to convert to or from unknown character set .

REPORT                         IMAP Server Da(IMAP Server Pr) 21.08.07 08:52:24
[OM 24070] Debug message for Lab use :
imapSatelliteCommand: Satellite has died, tidying up...
User Name: xxx xxx / redress3, local/CN=xxx xxx

One thing I note is that following an attempt to access this particular user's mail via SWA tomcat won't terminate using the init. script (although it claims to), it needs to be manually killed.

catalina.out has a few SEVERE errors, including this one:

Code: Select all

SEVERE: IOException while loading persisted sessions: java.io.EOFException
java.io.EOFException
        at java.io.ObjectInputStream$PeekInputStream.readFully(Unknown Source)
        at java.io.ObjectInputStream$BlockDataInputStream.readShort(Unknown Source)
        at java.io.ObjectInputStream.readStreamHeader(Unknown Source)
        at java.io.ObjectInputStream.<init>(Unknown Source)
        at org.apache.catalina.util.CustomObjectInputStream.<init>(CustomObjectInputStream.java:56)
        at org.apache.catalina.session.StandardManager.doLoad(StandardManager.java:384)
<snipped for now>

Nothing of obvious interest in localhost_log*, caa.log or fatal.

To reiterate - other users can access SWA fine.

This is Scalix 10.0.0.5 on FC4 - no changes to the config made recently.

Any pointers on how to debug/fix this greatly appreciated.

Ben.

[struempelix]

Hi Ben,
I seem to have the same problem for all my SWA users on 11.2. Could you finally solve your problem?

Thanks,
jens

[btisdall]

Ah yes - the problem was so severe that I started a second thread & posted back the eventual solution there.

Anyway, the fix was to run omtidyu -M for the affected users, or alternatively you could use omtidyallu -M for all of them.

HTH!

[struempelix]

Thanks Ben!

IOException while loading persisted sessions: java.io.EOFException

lead me to your thead. Just ran omtidyu -M but this doesn't fix it.
Anyhow, I'll reinstall the webapps now to see if that helps.

jens

[deyjvu]

Our problem sounds similar so I'll log it here - we have one user who has a folder she has over 50 subfolders with some more subfolders. For instance:

top level folders
|
next level down folders about 50+
|
Some have another level down only 5 or so

However, at the 'next level down' it is only possible to view the folders from A-S if they are all in alphabetical order, Can't see the T-Z folders. This is the same with SWA via IE or Firefox.

The bar at the side of the folders where you would normally scroll down to get to the bottom of your folder list is at the bottom, as though there were no more folders to show but there are.

Anyone else seen this? We tried everything from clearing imap-cache, restarting Tomcat, omtidyu -M. Had no errors reported in anything, omshowlog, catalina.out, nothing.

What was the problem.... Screen resolution!! The user had set it very high and this was stopping them from viewing all folders in the list. Thought this might help someone else.