Rules

[DDavid]

Since upgrading to Ver 11, users have complained about the rules not working, thye are all using outlook wiht the new outlook connector for Ver 11
Not sure where to start to troubleshoot this issue.

Thanks

[charon]

same problem here

[Alik]

We have the same problem

The rule is: to move some mails into a folder

Scalix rules wizad does copy the mails but there are still in the inbox.

Other rules does not work at all

Scalix Server 11.1.0.10849
Connector: 11.1.0.46
Outlook 2003 SP2
Profil with SC.

[kjakkanen]

This happens at least randomly here as well (with me the Scalix rules don't work anymore at all, the ones stored in the client do work).

Started after upgrade to Scalix 11.2 (from 11.0.4), Outlook is version 2003 with SP-3, connector 11.2.0.52).

Haven't tried yet to recreate all the rules, since I have so many of them it would be an unpleasant task...

KR;
Kimmo

[Corbezier]

Same here and it is a real pain!

I too don't want to have to recreate all of my rules

Any one know of a fix?

Started after upgrade to Scalix 11.2 (from 11.1), Outlook is version 2003 with SP-2, connector 11.2.0.52).


-Ben

[fkienker]

Also having this exact problem. It started happening with several test systems after being on 11.2 with Centos 4 and Centos 5 (sorry no direct experience with RedHat) for a few weeks and only with specific users. Other users on the same system continue to have the mail moved to other folders normally. In other words, Scalix has exhibited this behavior in more than one test installation and only after some period of actual use.

On thing to watch out for (and potential source of this issue) - there are apparently an number of changes which have been made to the format of the 000003d file which are not well documented. This was discovered by comparing the current contents of working 3d files to the Wiki article and various forum postings on rules editing. Some of the changes are fairly subtle and big problems with rule execution will occur if they are not respected. It could be these changes were part of getting the rules issues ironed out in version 11.0-1-2.x. But perhaps once 11.3 is released, and the bugs are squished, someone at Scalix can invest some time in updating the Wiki article with current information.