Can not search in SWA

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joako
Posts: 308
Joined: Tue May 08, 2007 10:45 pm

Can not search in SWA

Postby joako » Fri Jun 29, 2007 9:51 pm

Now I am wondering the final issue with the system. The search from SWA Does not function. I enter a term and click "Search" a new window pops up with the query at the top, option "Only 'Inbox' Folder" selected and in the white area it says "Searching..." The search functions in Microsoft Office Outlook work correctly.

Quote:

%service scalix status
*** web03
PC Monitor Started NON-STOP 0
Directory Relay Server Started 06.14.07
Notification Server Started 06.14.07 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Indexer Started NON-STOP
Stats Daemon Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 06.14.07
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 06.14.07
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 06.14.07
SMTP Relay Started 06.14.07
Mime Browser Controller Started 06.14.07
Event Server Started 06.14.07
Service Router Started 06.14.07 0
Local Delivery Started 06.14.07 0
Internet Mail Gateway Started 06.14.07 0
Sendmail Interface Started 06.14.07 0
Local Client Interface Enabled 06.14.07 0
Remote Client Interface Enabled 06.14.07 2
Test Server Started 06.14.07 0
Request Server Started 06.14.07 0
Print Server Started 06.14.07 0
Directory Synchronization Started 06.14.07 0
Bulletin Board Server Started 06.14.07 0
Background Search Service Started 06.14.07 0
Dump Server Started 06.14.07 0
CDA Server Started 06.14.07 0
POP3 interface Started 06.14.07 0
Omscan Server Started 06.14.07 0
Archiver Started 06.14.07 0


omshowlog
Quote:

WARNING Remote Client (U/I Access ) 06.14.07 16:47:09
[OM.UI 4610] No mapping available for local DirectRef in action file
User Name: Andrew H. Joakimsen / sclx-protean/CN=Joakimsen, Andrew H.
Last Folder: Search Folder
<- ual_ConvMAPIProps
-> mapi_SyncRelFlags
<- mapi_SyncRelFlags
-> mapi_SyncCompFlags
<- mapi_SyncCompFlags
<- ual_BuildListEntry
<- ual_PutSyncGetDRef
-> ct_OfsInfo
<- ct_OfsInfo
-> ct_NotifyIndexer
<- ct_NotifyIndexer
<- ual_GenSyncAddNotif
-> ual_PutSyncDelete
-> ual_GetRemoteDRef
<- ual_GetRemoteDRef
<- /build/11.0.4/src/lib/ual/ual_syncp.c:1736[101,4610]


WARNING Remote Client (HTML Access ) 06.14.07 17:33:11
[OM 8013] The name/mailnode contains invalid characters


<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
-> cvc_IsMappingAvail2
-> uni_GetCharset
-> cvc_IsMappingAvail3
<- cvc_IsMappingAvail3
<- uni_GetCharset
<- cvc_IsMappingAvail2
<- htuICE_SetProcessLang
-> htuICE_ParseORNToTF
-> htuICE_GetProfile
-> htuICE_GetConfig
<- htuICE_GetConfig
<- htuICE_GetProfile
<- /build/11.0.4/src/lib/ombase/cl/cl_parse.c:379[100,8013]


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.14.07 17:48:25
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 23362
Procedure trace follows:
-> imapUnregFolderInterest
<- imapUnregFolderInterest
-> imapual_hideSession
-> usr_SetSessionFlags
<- usr_SetSessionFlags
<- imapual_hideSession
<- imapCloseSatConn
<- imapSatelliteCommand
-> checkNotifications
<- checkNotifications
-> imapCheckCompactFldItems
<- imapCheckCompactFldItems
-> getNextTimeout
-> imapGetCompactionTOD
<- imapGetCompactionTOD
<- getNextTimeout
User Name: Jessica Amador / sclx-protean/CN=Amador, Jessica
WARNING Shared memory (Shared memory ) 06.14.07 19:23:07
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:23:07
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:36:11
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 19:36:11
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:04:55
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:04:56
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:13:53
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 20:13:53
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 22:22:48
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.14.07 22:22:48
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.15.07 18:13:46
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 23748
Procedure trace follows:
-> imapUnregFolderInterest
<- imapUnregFolderInterest
-> imapual_hideSession
-> usr_SetSessionFlags
<- usr_SetSessionFlags
<- imapual_hideSession
<- imapCloseSatConn
<- imapSatelliteCommand
-> checkNotifications
<- checkNotifications
-> imapCheckCompactFldItems
<- imapCheckCompactFldItems
-> getNextTimeout
-> imapGetCompactionTOD
<- imapGetCompactionTOD
<- getNextTimeout
User Name: Julio L. Mesa / sclx-protean/CN=Mesa, Julio L.


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.15.07 18:13:46
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0xf7e8dd43]
/opt/scalix/lib/libom_er.so[0xf7e8e02c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xf7e8e1bf]
[0xffffe500]
in.imap41d[0x8057d8b]
in.imap41d[0x806884b]
in.imap41d[0x8069791]
in.imap41d[0x8063146]
in.imap41d[0x8064fbc]
in.imap41d[0x8065a79]
/lib/libc.so.6(__libc_start_main+0xdc)[0xf7bfe87c]
in.imap41d[0x804e081]
User Name: Julio L. Mesa / sclx-protean/CN=Mesa, Julio L.


WARNING Shared memory (Shared memory ) 06.18.07 02:22:05
[OM 24142] Conversion from SJIS to ISO8859_1 not found.


WARNING Shared memory (Shared memory ) 06.18.07 02:22:05
[OM 24142] Conversion from ISO2022CN to ISO8859_1 not found.




http://domain/api
Quote:
HTTP Status 404 -

type Status report

message

description The requested resource () is not available.
Apache Tomcat/5.5.16


sxsearch -d welcome <username>
always is blank

sxmkindex
Quote:
sxadmin /sclx-protean: 2
sxqueryadmin /sclx-protean: 0
NAME /sclx-protean: 2463
NAME /sclx-protean: 1315
NAME /sclx-protean: 12
Conference /sclx-protean: 0
NAME /sclx-protean: 145
ProtoCore /sclx-protean: 0
NAME /sclx-protean: 131
Postmaster /sclx-protean: 2592
joako joakocom /sclx-tester: 83
Helpdesk NAME /sclx-tester: 418
NAME /sclx-tester: 2358
Badger_Industries /sclx-tester: 43
+Bulletin Boards: 0
Total messages processed: 9562


sis.properties has max queue and max search results as 10,000

ps aux | grep index
Quote:
scalix 18666 0.0 0.3 15040 3108 ? Ss 02:22 0:00 indexer
root 18667 0.0 0.3 10592 3532 ? S 02:22 0:00 index.catcher
root 20732 0.0 0.0 2968 720 pts/0 S+ 02:52 0:00 grep index


ps aux | grep tomcat
Quote:
root 19407 2.8 26.6 1925740 273420 pts/0 Sl 02:39 0:21 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms512m -Xmx512m -Dscalix.instance=/var/opt/scalix/w3 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/w3/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/w3/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/w3/tomcat/temp org.apache.catalina.startup.Bootstrap start
root 20734 0.0 0.0 2960 708 pts/0 S+ 02:52 0:00 grep tomcat


tail catalina.out -n 100

Quote:
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:37:39 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:39:21 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
shutting down Scalix Web Access
SIS received contextDestroyed event
Jun 18, 2007 2:39:21 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: Failed shutdown of Apache Portable Runtime
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/jre1.5.0_06/lib/amd64/server:/usr/java/jre1.5.0_06/lib/amd64:/usr/java/jre1.5.0_06/../lib/amd64
Jun 18, 2007 2:39:39 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1204 ms
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.16
Jun 18, 2007 2:39:39 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
RES: Initializing log4j using file /var/opt/scalix/w3/res/config/log4j.properties
Jun 18, 2007 2:39:42 AM org.apache.catalina.loader.WebappClassLoader validateJarFile
INFO: validateJarFile(/var/opt/scalix/w3/tomcat/webapps/caa/WEB-INF/lib/j2ee.jar) - jar not loaded. See Servlet Spec 2.3, section 9.7.2. Offending class: javax/servlet/Servlet.class
CAA: scalix.instance is /var/opt/scalix/w3
CAA: caa-root-directory is /var/opt/scalix/w3/caa/
CAA: Loaded web.xml init params
CAA: caa-config-directory is /var/opt/scalix/w3/caa/config
CAA: log4j-init-file is /var/opt/scalix/w3/caa/config/log4j.properties
CAA: caa-framework-init-file is /var/opt/scalix/w3/caa/config/framework-config.xml
SIS received contextInitialized event
SIS initialized with config from /var/opt/scalix/w3/sis/sis.properties
log4j:WARN No appenders could be found for logger (com.mchange.v2.resourcepool.BasicResourcePool).
log4j:WARN Please initialize the log4j system properly.
initializing Scalix Web Access
SWA:log4j-init-file is /var/opt/scalix/w3/webmail/log4j.properties
SWA:reading configuration @ /var/opt/scalix/w3/webmail/swa.properties
done initializing Scalix Web Access
Jun 18, 2007 2:40:18 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /10.23.23.3:8009
Jun 18, 2007 2:40:18 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/50 config=null
Jun 18, 2007 2:40:18 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Jun 18, 2007 2:40:18 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 39536 ms
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:41 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:55:53 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector executeWithRetry
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:08 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: I/O exception (java.net.ConnectException) caught when processing request:
Jun 18, 2007 2:56:19 AM org.apache.commons.httpclient.HttpMethodDirector execute
INFO: Retrying request
Jun 18, 2007 3:01:59 AM org.apache.catalina.startup.HostConfig checkResources
INFO: Undeploying context [/api]
log4j:WARN No appenders could be found for logger (com.mchange.v2.resourcepool.B
log4j:WARN Please initialize the log4j system properly.

AaronM503
Posts: 25
Joined: Thu Jun 14, 2007 10:16 pm

Postby AaronM503 » Tue Jul 03, 2007 10:51 am

I also have the same problem. I cannot search through SWA, but I can search via outlook (with premium accounts, etc.) I am more than willing to display outputs from logs, just tell me the commands you'd like to see the results of.

Any help would be appreciated.

Thanks,

-Aaron

joako
Posts: 308
Joined: Tue May 08, 2007 10:45 pm

Postby joako » Wed Jul 04, 2007 11:06 am

Here's a hack fix. In your swa.properties, change from:

Code: Select all

swa.platform.enabled=true


to

Code: Select all

swa.platform.enabled=false


Like I said its a hack the search will become very limited, but limited is better than nothing, no?

TheDude
Posts: 119
Joined: Sat Sep 17, 2005 9:53 pm
Location: Alabama, USA
Contact:

Thanks

Postby TheDude » Wed Jun 04, 2008 12:04 am

I had to do this hack to get the search to work on 11.4 :(

It makes the search not work nearly as fast, but, like you said, better than nothing... Somebody post a better fix, please...

My search still works in Outlook at high speed, speed is now degraded searching via SWA, but, it does work....

Thanks,

The Dude

lamers
Posts: 40
Joined: Mon Nov 26, 2007 5:25 am

Postby lamers » Tue Jun 17, 2008 10:39 am

change the country code in the file /etc/sysconfig/i18n from your country to "en_US.UTF-8".
That will probably fix the problem
- Scalix Server 11.4 on Redhat Enterprise 5
- Outlook 2003 SP3 with Oulook Connector 11.4

nvehommes
Posts: 61
Joined: Sun Feb 24, 2008 9:22 am
Location: Erlangen, Germany

Postby nvehommes » Tue Jun 17, 2008 10:56 am

Hi,

we too had this problem recently and my feeling is that rogue messages can successfully confuse Scalix here.
First, as per Wiki instructions, I tried recreating the search index, but that didn't help. I then noticed that the user had a lot of stuff in his wastebasket; this turned out to be hundreds of spam messages, many of those in Russian, Chinese, or Korean. After emptying the wastebasket and another rebuild of the index, searching in SWA worked again.


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