Can't logon to SAC after 11.1 upgrade

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jillrae
Posts: 275
Joined: Tue Nov 22, 2005 12:26 pm
Location: Accident, MD USA
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Can't logon to SAC after 11.1 upgrade

Postby jillrae » Thu Jun 21, 2007 2:45 pm

Did the 11.1 upgrade (please read Installation-> Server 11.1 won't install ) and now can not log into the SAC.

OK did a few things.

Did an ommodu sxadmin -p <newpassword> to make sure I knew the sxadmin password

Did an omshowu -n sxadmin to make sure I knew the authID

Tried to logon to SAC. Says Could not logon. Check Login ID and password.

Just for fun I also tried to login with my userID & password as I have admin rights. No go. also tried using sxqueryadmin. also No go.

Any ideas on where to go from here?

I can get into the mailboxes just fine using the Scalix webmail client. (neat new features. :-) )


Thanks

jillrae

jillrae
Posts: 275
Joined: Tue Nov 22, 2005 12:26 pm
Location: Accident, MD USA
Contact:

Postby jillrae » Thu Jun 21, 2007 2:53 pm

OK, I give up. Where do I find the caa.log? Then i will post anything of interst.

Thanks

jillrae

jillrae
Posts: 275
Joined: Tue Nov 22, 2005 12:26 pm
Location: Accident, MD USA
Contact:

Postby jillrae » Thu Jun 21, 2007 2:59 pm

I found a scalix_caa.log If this is it, it logged an LDAP error:

2007-06-21 14:09:21,279 ERROR [RbacAuthorizationHelper.authenticateUser:92] Exception:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.connect(Unknown Source)
at com.sun.jndi.ldap.LdapCtx.<init>(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(Unknown Source)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(Unknown Source)
at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
at javax.naming.InitialContext.init(Unknown Source)
at javax.naming.InitialContext.<init>(Unknown Source)
at javax.naming.directory.InitialDirContext.<init>(Unknown Source)
at com.scalix.sac.ubermgr.ldap.LDAPQuery.initContext(LDAPQuery.java:87)
at com.scalix.sac.ubermgr.rbac.RbacAuthorizationHelper.authenticateUser(RbacAuthorizationHelper.java:63)
at com.scalix.sac.ubermgr.ldap.LDAPServiceHandler.Login(LDAPServiceHandler.java:114)
at com.scalix.sac.ubermgr.caa.RESService.authenticateAndAuthorizeUser(RESService.java:157)
at com.scalix.sac.ubermgr.caa.RESService.doRequest(RESService.java:83)
at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:268)
at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Unknown Source)

But i already knew either the LoginID or password is not being accepted, yet they work fine to log in to the sxadmin mailbox.

jillrae

eyalm
Posts: 123
Joined: Mon Feb 27, 2006 12:15 am

Postby eyalm » Mon Jun 25, 2007 11:18 am

I upgraded to 11.1 yesterday.
first it was working fine, I was able to login to SAC.
but today I'm getting the same error and can't login to SAC nor run omldapsync.
checking my openldap logs, it's trying to authenticate as uid=sxqueryadmin@fqdn instead of uid=admin (the one I use to login to SAC).

any ideas?

eyalm
Posts: 123
Joined: Mon Feb 27, 2006 12:15 am

Postby eyalm » Mon Jun 25, 2007 11:55 am

admin's password was expired.
I unexpired it and it worked.

Mouseclone
Posts: 209
Joined: Thu Nov 02, 2006 12:02 pm

Postby Mouseclone » Mon Jul 02, 2007 11:02 am

would you mind listing what you did to resolve the problem. I'm still new to Scalix and any information on administration with helpful.

eyalm
Posts: 123
Joined: Mon Feb 27, 2006 12:15 am

Postby eyalm » Mon Jul 02, 2007 11:10 am

after the upgrade I set the password to expire every 45 days and it seems like that set the admin password to expire
I use user admin to log into SAC.
I did omshowu -n admin and checked that Password was 'expired'
so I ran ommodu -E -k admin and it worked.

hope that helps


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