Is anybody home at Scalix?

[Glenn Winokur]

Folks,

I know that many of you are frustrated by our recent lack of responsiveness. We have had some personnel changes that are causng us challenges in keeping up with your requests for information, support, etc. We are busily working to address those issues and plan to make those plans public by the end of June.

If you have an existing support contract and you are not getting tmely responses, please advise me and/or Florian. I have listed my contact information on the Forum in the past - it is frstname@scalix.com.

I also want to apologize to Charles Chambers for not reponding to his original vmail, I actually misunderstood his message and thought he was trying to sell me something

Cheers,

Glenn

[florian]

And getting back to the subject, we actually do have several customers who have the number of users talked about here on a Scalix server, running a mixture of POP, IMAP, SWA and possibly Outlook.

It should be possible to run these up to 10000 users on a single server. Of course, the final answer to this depends on the concurrency rate, mailbox size and some other factors. Please contact us to discuss appropriate sizing (and, as said, contact to references).

With regards to our colleagues at Z, they have a nice solution too; imho the existence of more than one product just supports the strong interest in linux-based messaging and calendaring and alternatives to legacy systems and Microsoft-products, for many reasons and particularly to avoid single-vendor lockin. However, various products have different strengths and weaknesses and we've already worked with a number of customers moving from Z to Scalix. Key differentiators would be the level of Outlook support available and target audience for the web client; typically, users in corporate environments like ours better for greater snappiness in the UI and because we use a workflow and application logic that's much closer to what people are used to. Other things would apply, too, but I guess it's better to discuss those in a 1:1 communication. Please contact us directly for further discussion.

Finally, apologies on my side for some lack of responsiveness over the last couple of days. We'll have some exciting announcements to make pretty soon; in addition, I myself have been traveling the last two weeks, so I possibly didn't give some threads here the attention they would have deserved.

Hope this helps,
Florian.

[dougp23]

Florian,

this is all nice, that you will have something to announce in June, but notice, we are halfway through June. I hope that this doesn't become "oh, we're a little delayed, big changes coming in July."

For heaven's sake. get a freaking 800 number. They cost about $10 a month IF THAT, and you can have it directed to the cell phone on your belt. Now you have a support number that is answered when someone calls.

You have a great product here, but the marketing, sales, and support are just weird for someone who is holding such potential.....

I hope it is just growing pains!!

[florian]

Hi Doug,

certainly understand some of your frustration and agree that a couple of things need improvement here. However, bear with me for a short while and I guess you'll understand what I am talking about.

If there is anything I can do for you in the meantime on the sales or support side, please send me an email ping (my address should be well-known... ) and I'll make sure it is forwarded and being taken care of.

Florian

P.S..Not sure if routing the support line to my cellphone is really a good idea.... there are other more tech-savvy people than me and I'm sometimes quite timezone-challenged with my travels, so it makes sync-type communications hardly reliable for me. Obviously, I'm really an email guy. Wonder why....

[dougp23]

Thanks Florian for the response.
You can get an 800 # that emails you whenever someone calls you. I use one at my business, it is very effective!
My only complaint about your tech support (and I won't harp on this, I'm gonna believe you that things are changing ) was it had to be done via email. So it went like this:

Scalix: Hi. See you have a problem. Tell me about it.
Me: Well it's this (summarize issue). Please help, very urgent!
Wait 20 minutes.
Scalix: Hey. OK, what is the login to your server, IP and all that?
Me: Here's the info (summarizes). Can't we use IM, it would be more real-time.
Wait 20 or 30 mins for response.
Scalix: OK, I logged in. Where were you seeing those errors?
Me: Good gosh man, do you understand, I am being HANGED with email down! Help!! Why can't we use IM? Or call me COLLECT! The errors are in this log.
Wait about 30 minutes.
Scalix: Well I go home in about 30 minutes....

I wound up fixing it myself. I love your product. I think you could really kick some Exchange butt.

Now fix those little problems, and GO FOR IT!

[dougp23]

Oh yeah, just let it be said:

If you have never had to call MS for tech support, you're in for a bit of fun as well. It's no picnic there either!!

[dkelly]

Thanks Florian for the response.
You can get an 800 # that emails you whenever someone calls you. I use one at my business, it is very effective!
My only complaint about your tech support (and I won't harp on this, I'm gonna believe you that things are changing ) was it had to be done via email. So it went like this:

Hi Doug

Can you PM me ( or mail to support -att- scalix -dot- com ) with the case number you had for this incident and who it was you spoke with and I'll work through the e-mail conversation that you had.

Cheers

Dave

[TheDude]

You can get an 800 # that emails you whenever someone calls you. I use one at my business, it is very effective!

Florian, If you would like all the voice mails converted to emails, I recomend simulscribe, I am using it with my scalix server and my Blackjack so now I can "read" my voicemails even if I am in a crowded bar :lol: and I can download and listen to it as a wave file, or forward it to the proper person.

This is not spam, I dont work for them, and they have a free trial that will work even if you don't put in a credit card #.

http://www.simulscribe.com

The Dude

[kernighan]

Folks,

I know that many of you are frustrated by our recent lack of responsiveness. We have had some personnel changes that are causng us challenges in keeping up with your requests for information, support, etc. We are busily working to address those issues and plan to make those plans public by the end of June.

If you have an existing support contract and you are not getting tmely responses, please advise me and/or Florian. I have listed my contact information on the Forum in the past - it is frstname@scalix.com.

I also want to apologize to Charles Chambers for not reponding to his original vmail, I actually misunderstood his message and thought he was trying to sell me something

Cheers,

Glenn

It is now the last workday of June. Any updates?

[Glenn Winokur]

Hello,

You mean Saturday is not a work day??

We do have updated plans to announce, but due to the upcoming 4th of July holiday, will not be making any announcements until the week of July 8th.

Thanks for checking back in with us.

Cheers,

Glenn

[kernighan]

Hello,

We do have updated plans to announce, but due to the upcoming 4th of July holiday, will not be making any announcements until the week of July 8th.

Glenn

Eagerly awaiting the updates!

[jaime.pinto]

Me too!

[mkenigson]

We got tired of waiting and went with Zimbra.

[keywestcity]

That's the rumor anyway, hope it leads to better things. I love their product, it's been a lot more reliable than my ol exchange server.

[jaime.pinto]

These guys have been too quiet lately. They must be up to something!
What about release 11.2? (or 12)
The last PR was March 27.
The last announcement was May/03
I have not seen a post from Florian or Subir in days.
Our local dealer stopped selling scalix and is suggesting we move to zimbra, and they are not making any sense on the phone.
If they were trading publicly I could probably smell something in the air.
I did a google search and a fews years back they were heavily funded by venture capital.
I can't find anything on receivership.
Somebody talk to me: what is going on???