Scalix 10 - A mail transport failure occurred

[Clemens]

Hi,

This morning I started to have a problem with one of the user accounts on Scalix 10. For some reason, no mails can be sent to it, the following email is automatically sent as a reply:

Code: Select all

Message could not be delivered to the following recipient:

    name@mail.myserver.eu

    because: A mail transport failure occurred

EDIT:
This one is attached to the mail:

Final-Recipient: rfc822;xxxx@xxxx.eu
Action: failed
Status: 5.3.0
x-scalix-Reason-Code: 5

If I restart Scalix, it works for a while and then just stops, returning the above error...

Interestingly, yesterday I changed my ISP and changed the DNS entries in the system, but it was working fine after... Don't know if that has something to do with it, but I wouldn't think so. I thought about DNS resolve problems, but other users with the same mail domains receive messages, and I can send messages outwards without problems.

I think I've read about a problem like this, but a search of the forum didnt return anything that brought me closer to the solution... :(

Does anyone have an idea what the problem might be?

Thanks,

Clemens

[Clemens]

Something I found regarding this topic:
http://www.scalix.com/forums/viewtopic.php?t=757&highlight=xscalixreasoncode

I actually noticed that there were double folders as mentioned there, I've removed them and restarted, lets see if it stays working!


EDIT: That fixed it, working nicely now.

Clemens

[dpinkston]

In the rules wizard I have 3 rules setup:

a redirect to user number 1
a redirect to user number 2
a reply to the sender that say "we received you order etc etc"

However the reply is never sent. When the redirect rules were setup as forwards the reply worked fine. Now that they are redirects rather than forwards, the reply rule is not working.

This is a pretty important features, as this is our "orders" e-mail address, and the users placing the orders need to know that we received their order.

Any suggestions would be greatly appreciated.

Thanks,
Derek

[dpinkston]

And the reason I want a redirect instead of a forward, is because the users need to be able to easily identify the sender. Which a redirect would show the actual sender, but the forward doesn't not show the original sender.