HELP! Lots of problems

[joako]

I installed the Scalix trial and at first everything worked. Then I noticed the servername was in the headers "web04" and I wanted to get rid of that.

So I change everywhere the hostname (instructions on the wiki) and now I can only access the web site at http://domain/webmail http://domain/sac etc https://ssl.domain/sac etc give a blank page.

I have in the virtualhost the Include /etc/opt/scalix-tomcat/connector/ajp/app-web03.*.conf


Also in SWA search does not work. "No Search Results" always, even before the above.

Also since the problems #1 SAC does not load. "Could not login The administration Server is not responding. Check the logfiles"

Also I changed the tomcat to listen only on our private network, I changed all the ajp://hostname references to ajp://10.23.23.3

[joako]

[ScalixSupport]

Hi!

Did you try http to https redirect, if so, please find time to visit the page at:
http://www.scalix.com/wiki/index.php?ti ... _use_https

Thanks,
Subir

[joako]

No, for troubleshooting I am not using HTTPS, so thats not the issue. I had it working with https a different way and that wasnt the issue either.

I am reading all the docs, For the issue of cannot login to sac, as I mention in my first post you said to uninstall the sac with scalix-installer and then reinstall. I did.

Now all I get at /sac is:

HTTP Status 404 - /sac

type Status report

message /sac

description The requested resource (/sac) is not available.
Apache Tomcat/5.5.16

It seems that the files for sac are now missing.

[ScalixSupport]

Hi!

Firstly, I would request you to perform a permission check on the data folder, check the
permissions for scalix files using the command "omcheck -s -d", to actually fix the
problem if any of permissions, you should run omcheck to generate a shell script
- on standard output - that, when run, fixes the problem for permission issues.

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omcheck -s -d >fix_perms.sh
bash ./fix_perms.sh

You might want to review what the script is planning to do before actually executing
the second command.

Please reply with what do you get result for the command:

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omshowu -n sxadmin

Try logging into SAC with what you get next to "Authentication ID" in the above
command.

Also, try the steps mentioned at:
viewtopic.php?p=30358&highlight=#30358

See if these helps.

Thanks,
Subir

[joako]

Hi:

I think we are on track now. I fixed the issue of the 404 error I had to add a symlink of /var/opt/scalix/w3/tomcat/conf/Catalina/HOSTNAME to /var/opt/scalix/w3/tomcat/work/Catalina/localhost.

The LDAP user is fine. I have been searching the forums and trying EVERYTHING this seems to be a common issue, the problem seems to be res server. With HTTP browser if I go to "/res/RESDispatcher" it just freezes there, it use to say something like "RES: not ready"

I did follow your procedure and it did fix a few permissions, Now when I try to login to SAC:



"Could Not Login
Could not fetch configuration information
Possible problem with the administration server"

[ScalixSupport]

The first thing to check is that you've got the correct password configured for the sxqueryadmin user. This is what SAC uses in te background to talk to each Scalix server. You will have been prompted for this during an upgrade.

The file is /var/opt/scalix/NN/caa/scalix.res/config/psdata where NN is the first and last characters of your hostname.

Using that password, run the command:

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ldapsearch -xh your.host.name -D "cn=sxqueryadmin" -w password

if the above command does not work try,

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omldapsearch -h your.host.name -D "cn=sxqueryadmin" -w password objectclass=*

If you get something back, the password is correct and we need to look elsewhere.
If you get an error, the password is incorrect and you need to change it. Either set the correctf password in the psdata file or change the sxqueryadmin user password to match the current value

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ommodu -o sxqueryadmin -p newpassword

Thanks,
Subir

[joako]

With the first command I get:

ldap_bind: Invalid credentials (49)

With the second command I get what seems to be a list of all the users.

[ScalixSupport]

Hi!

Check the file /var/opt/scalix/??/res/config/res.properties and if you do not use any specific
port, set the following property to 80:

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res.tomcat.tcp.port=

Restart scalix-tomcat service, try to login SAC using for "Authentication ID:" in the result of
the command:

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omshowu -n sxadmin

Hope this helps.

Thanks,
Subir

[joako]

I had already added the port 80 when I was trying to troubleshoot myself. the "Authentication ID" is "sxadmin" and its the same user I always try.

Is there a way I can get you on the phone? I am really getting impatient trying to fix this. I urgently need to add a new user.

I am still unable to login to sac.

[ScalixSupport]

Hi!

You might not talk to me but you can definitely contact support@scalix.com, you might
need to purchase a support incident pack.

Finally, you can try the command below:

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omaddu -n sxqueryadmin/<mailnode> --class limited -c admin -p <passwd> sxqueryadmin@<fqdn>

Also try logging in sxadmin user from command-line to confirm if login really happens,
see if that works:

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omlogon -h <your-server-name> -u sxadmin -p <password>

Note: make sure you logoff from command line if login is sucessful, since this would
create an IMAP session. omlogoff -h <your-server-name> -u sxadmin -p <password>

Thanks,
Subir

[joako]

No... that is not working still it says the user is already in place.

proteisch:~ # omaddu -n sxqueryadmin/scxl-protean --class limited -c admin -p PASSWORD sxqueryadmin@proteisch.DOMAIN.com
omaddu : [OM 8265] Authentication ID sxqueryadmin@proteisch.DOMAIN.com already used.

[joako]

If I try another domain name, I get this:

omaddu : [OM 8033] The mailnode does not exist, or has been deleted

[ScalixSupport]

Hi!

You would get the mailnode from the command omshowmn.

Thanks,
Subir

[joako]

Ok, there was a typo in the mailnode, but of if I do omshowu sclxqueryadmin@<fqdn> it does show the user is already there.

The ONLY problem I can see is that the "Internet Address" of that user has the OLD hostname

omshowu sxqueryadmin@proteisch.proteancommunications.com
Authentication ID: sxqueryadmin@proteisch.proteancommunications.com
Globally Unique ID: 1110000050e01464-03.721.551.612
User Name : sxqueryadmin /CN=sxqueryadmin
MailNode : sclx-protean
Internet Address : sxqueryadmin-web03@proteancommunications.com
System Login : 60535
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
Recovery Folder visible : NO
User Class : Limited
SIS URL : sxidx://10.23.23.3/0110000050e01464-03.721.551.612