(SOLVED) HELP, remote-client and local-client not running

[Renegade]

Hi all,

i've got some troubles with my scalix installation.

i can't connect via webmail or outlook and in the SAC within the server info i see that the remote-client-connector and the local-client-connector aren't running.

I'm running scalix on a OpenSuse 10.1 System with OpenVZ Kernel

in the logs i found this:

daemon.stderr:

Code: Select all

sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
Ctner Access Monitor: A Dis-Interest request has been received which will
    Lose Adjust KB data.
    Pid = 29323 2007-04-26T14:03:34+02:00
FileName ~/user/g000037/0000001:1      , DoNotDelete=2    , ProcAccCount=0
Adjust Size 6
Pids
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ext.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ext.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ext.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_mdc.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ext.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libpthread.so.0: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_sfl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ext.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libpthread.so.0: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_sfl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_sfl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_mdc.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_os.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_os.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_os.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_os.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_mdc.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_gcl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libpthread.so.0: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libpthread.so.0: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_mad.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libpthread.so.0: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ct.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_er.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_cust.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lng.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_lzo.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_mbcl.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_ml.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_acf.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_signon.so: cannot open shared object file: Error 23
/opt/scalix/bin/ual.remote: error while loading shared libraries: libom_da.so: cannot open shared object file: Error 23
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied
sh: /var/opt/scalix/ml/s/cda/2/tsearch.dat.tmp: Permission denied


fatal:

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ERROR                   SMTP Relay    (SMTPD Relay Pr) Tue Apr 24 18:20:06 2007
[OM.DMON 2171] The SMTP Relay could not listen on port 25.
Pid of logging process: 4989


ERROR                   SMTP Relay    (SMTPD Relay Pr) Tue Apr 24 22:20:10 2007
[OM.DMON 2171] The SMTP Relay could not listen on port 25.
Pid of logging process: 5010


SERIOUS ERROR           IMAP Server Da(IMAP Server Pr) Thu Apr 26 14:03:31 2007
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 471
Procedure trace follows:
  -> ual_CloseWB
  <- ual_CloseWB
  -> ual_ConvORNCheck
  -> ual_ConvertORN
  -> ual_GetUserCharSet
  <- ual_GetUserCharSet:Ulâ–’â–’yη
  -> ual_ConvORNGroup
  <- ual_ConvORNGroup
  -> ual_ConvORNGroup
  <- ual_ConvORNGroup
  -> ual_ConvORNGroup5
  <- ual_ConvORNGroup5
  <- ual_ConvertORN
  <- ual_ConvORNCheck
  -> ual_FindInetName2
  -> ual_SearchStart
User Name: Martin Loewe / mail/CN=Martin Loewe
Pid of logging process: 471


SERIOUS ERROR           IMAP Server Da(IMAP Server Pr) Thu Apr 26 14:03:31 2007
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0xb7e43d43]
/opt/scalix/lib/libom_er.so[0xb7e4402c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xb7e441bf]
/lib/libpthread.so.0[0xb7ce87c8]
/lib/libc.so.6(malloc+0x86)[0xb7c0c206]
/opt/scalix/lib/libom_mdc.so(mdc_malloc+0x1d)[0xb7dfc8cd]
/opt/scalix/lib/libom_os.so(os_malloc+0x25)[0xb7d7fc15]
/opt/scalix/lib/libom_vi.so[0xb79377f0]
/opt/scalix/lib/libom_vi.so(vi_StartBatch+0x1f7)[0xb793733d]
/opt/scalix/lib/libom_dr.so(dr_IL_StartBatch+0x69)[0xb7e68a31]
/opt/scalix/lib/libom_dr.so(dr_StartBatch+0xb7)[0xb7e5c14f]
/opt/scalix/lib/libom_ual.so(ual_SearchStart+0x8b)[0xb7787960]
/opt/scalix/lib/libom_ual.so[0xb778a45b]
/opt/scalix/lib/libom_ual.so(ual_CheckName+0x2fe)[0xb778b45a]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x84b)[0xb77de798]
/opt/scalix/lib/libom_tucl.so(uall_read+0x1f1)[0xb7d578dd]
/opt/scalix/lib/libom_tucl.so(ual_recv+0x44)[0xb7d53c40]
in.imap41d[0x807e2fa]
in.imap41d[0x808a5a8]
in.imap41d[0x804f81b]
in.imap41d[0x804fa90]
in.imap41d[0x8050388]
in.imap41d[0x8063146]
in.imap41d[0x8056ede]
User Name: Martin Loewe / mail/CN=Martin Loewe
Pid of logging process: 471


SERIOUS ERROR           Administration(ommodu        ) Sun May 20 22:01:49 2007
[OM 8047] Cannot contact Session Monitor Daemon
Pid of logging process: 4719
Current errno value: 2


Please HELP

[ScalixSupport]

Hi!

Can you send the results for the following:
omstat -a
omstat -s
ps ax | grep tomcat
rpm -qa | grep scalix
lsof -i:25
lsof -i:143

Also, I would request you to perform a permission check on the data folder, check the
permissions for scalix files using the command "omcheck -s -d", to actually fix the
problem if any of permissions, you should run omcheck to generate a shell script - on
standard output - that, when run, fixes the problem for permission issues.

Code: Select all

omcheck -s -d >fix_perms.sh
bash ./fix_perms.sh

You might want to review what the script is planning to do before actually executing
the second command.

Thanks,
Subir

[Renegade]

mail:~ # omstat -a

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PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        18:05:42
Notification Server           Started        18:05:42       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Indexer                       Started        NON-STOP
Stats Daemon                  Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Stopped
Database Monitor              Started        18:05:42
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        18:05:42
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        18:05:42
SMTP Relay                    Started        18:05:42
Mime Browser Controller       Started        18:05:42
Event Server                  Started        18:05:42


mail:~ # omstat -s

Code: Select all

Service Router                Started        18:05:45       0
Local Delivery                Started        18:05:45       0
Internet Mail Gateway         Started        18:05:45       0
Local Client Interface        Disabling      05.20.07       0
Remote Client Interface       Disabling      05.20.07       0
Test Server                   Started        18:05:45       0
Request Server                Started        18:05:45       0
Print Server                  Started        18:05:45       0
Bulletin Board Server         Started        18:05:45       0
Background Search Service     Started        18:05:46       0
CDA Server                    Started        18:05:46       0
POP3 interface                Started        18:05:46       0
Omscan Server                 Started        18:05:46       0
Archiver                      Started        18:05:46       0


mail:~ # ps ax | grep tomcat

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31351 ?        Sl     1:25 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms96m -Xmx96m -Dscalix.instance=/var/opt/scalix/ml -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/ml/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/ml/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/ml/tomcat/temp org.apache.catalina.startup.Bootstrap start
  939 pts/0    R+     0:00 grep tomcat


mail:~ # rpm -qa | grep scalix

Code: Select all

scalix-tomcat-connector-11.0.4.25-1.suse101
scalix-server-11.0.4.10790-1.suse101
scalix-platform-11.0.4.25-1
scalix-swa-11.0.4.25-1
scalix-sis-11.0.4.25-1
scalix-tomcat-5.5.16-263
scalix-postgres-11.0.4.25-1
scalix-res-11.0.4.25-1
scalix-sac-11.0.4.25-1
scalix-mobile-11.0.4.25-1


mail:~ # lsof -i:25

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COMMAND    PID USER   FD   TYPE DEVICE SIZE NODE NAME
sendmail  4392 root    4u  IPv4   6128       TCP localhost:smtp (LISTEN)
omsmtpd  31549 root    4u  IPv4  44936       TCP mail.renegademail.homelinux.net:smtp (LISTEN)


mail:~ # lsof -i:143

Code: Select all

COMMAND     PID USER   FD   TYPE DEVICE SIZE NODE NAME
in.imap41 31553 root    4u  IPv4  44902       TCP *:imap (LISTEN)


Code: Select all

omcheck -s -d >fix_perms.sh
bash ./fix_perms.sh


has fixed some permission problems but had no effect on RC and LC.

Outlook and Webmail says that the user doesn't exist.

[gren]

Hi,

I suggest you try the following commands :

omoff -d0 rci lci
omreset -o off rci lci
omon rci lci

The first "omoff" will try to disable the "remote client interface" and the "local client interface". This may well fail due to the system thinking they are already in the process of being disabled but don't worry
The "omreset" will force Scalix to believe that the interfaces are disabled.
The final "omon" will enable the services.

Regards,
Gren.

[Renegade]

Wonderful, that helped a lot.

allright now, again


Thanks a lot