[OM 8114] Could not get a license (Solved)

[tcarradine]

Hi!

Attempted to install Scalix 11.0.4 (CE) on both FC5 and Debian 3.1 today, and each time got smoothly through the manual installation process to the point where I was to create the default admin account. At first I thought it must be some issue with FC5, so I wiped the drive, went through the process again carefully, and got stuck at the same exact point, same error code. Now with Debian too! Starting to feel bewildered. Everything by the book, no errors that I've noticed, up till I enter the line:

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omaddu -n "Admin User/mynode" --class limited -c admin -p secret sxadmin

It unflinchingly replies with:

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 [OM 8114]. Could not get a license to configure this user.

So, I did a bit more reading, came up with:

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sxlicense -u

Which helpfully tells me

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Could not communicate with the license manager.

Now, here's where it gets sticky. I'm running on a root server from 1&1, and I have only SSH access to the server I'm working on. After this process described above, if I reboot, the system actually bricks and won't let me back in at all. So I have no access to any error logs generated during the process after I've rebooted, and to continue working requires a reimage. The boss is starting to get ancy- can anyone offer any words of wisdom for me?

[tcarradine]

Forgot to mention I already attempted to restart omlicmon as referred to in this post:

viewtopic.php?t=3777&highlight=8114

All other processes are running, but even when I attempt to restart omlicmon, it still comes up as "Aborted."

Hope this helps! *crosses fingers* Any advice would be hugely appreciated! Thanks so much!

[ScalixSupport]

Hi!

What error do you see in /var/opt/scalix/??/s/logs/fatal?

When you run the command below, it should be able to read the licence key file and get all
attributes:

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sxlicmgr.py --get -t all

Check from the above command LVID(yyyy-mm-dd) for its expiry date of Licence and
Domain to see if the domain on which you have installed Scalix matches the one that is
allowed.

Thanks,
Subir

[tcarradine]

Thanks for the quick reply Subir!

The contents of fatal are:

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SERIOUS ERROR           Licence Monito(Licence Monito) Sun May 20 00:17:06 2007
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 18150
Procedure trace follows:
  -> cvc_IsMappingAvail3
  <- cvc_IsMappingAvail3
  <- uni_GetCharset
  <- cvc_IsMappingAvail2
  -> lmd:gGetOptions
  <- lmd:getOptions
  -> createListeningSocket
  <- createListeningSocket
  -> createListeningSocket
  <- createListeningSocket
  -> ul_OpenUL
  -> dr_ACISetDefaultContext
  -> dr_ACIModContextFlags
  <- dr_ACIModContextFlags
  <- dr_ACISetDefaultContext
  <- ul_OpenUL
Pid of logging process: 18150


SERIOUS ERROR           Licence Monito(Licence Monito) Sun May 20 00:17:06 2007
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0xb7f1bdc3]
/opt/scalix/lib/libom_er.so[0xb7f1c0ac]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xb7f1c23f]
[0xffffe420]
omlicmon[0x805312c]
omlicmon[0x804cca9]
/lib/libc.so.6(__libc_start_main+0xdc)[0xb7bda4e4]
omlicmon[0x804aea1]
Pid of logging process: 18150


and the command

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sxlicmgr.py --get -t all

gives no output.

Thanks for your help!

Tim

[Shredder]

I am curious as to why you are doing a manual install of Scalix on FC5, when the installer is there to do everything for you? Seems you are trying to make this tougher than it needs to be.

You can run the installer with --cli as an argument to run it in text mode.

Shredder

[tcarradine]

I'm actually using the installer on FC5. Should have been slightly clearer in my first post.

1st: tried using installer (text only mode) on FC5. The installer crashed with the 8114 error above.

2nd: did a minimal install of Debian 3.1 and followed the manual install guide and had the same crash in the same spot

3rd: put back FC5 (since that's what I'm most familiar with) and reinstalled Scalix which again crashed at the same point.

It's clear that the omlicmon program isn't starting or isn't being allowed to run for some reason.

Tim

[tcarradine]

No one has any further thoughts on this? I'm really not sure where to go from here.

[Shredder]

Can you post the install log from /var/logs/scalix-installer???????.log

Thanks,
Shredder

[tcarradine]

Sure thing!

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2007-05-19 11:32:22,413 INFO Initializing Scalix Installer version 11.0.4.25
2007-05-19 11:32:22,455 INFO Platform is: Fedora Core release 5 (Bordeaux) on i386 : supported.
2007-05-19 11:32:22,455 INFO Starting Scalix Installer in CLI mode
2007-05-19 11:32:22,697 INFO Current locale is  and default is en_US
2007-05-19 11:32:25,150 INFO Packages installed: {'scalix-res': ['11.0.4.25-1', '1142737', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-sac': ['11.0.4.25-1', '9356028', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-tomcat': ['5.5.16-263', '4748374', 'noarch', 'linux', '263', '(none)', '(none)'], 'scalix-sis': ['11.0.4.25-1', '1716996', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-platform': ['11.0.4.25-1', '6805737', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-server': ['11.0.4.10790-1.fc5', '51031748', 'i386', 'linux', '1.fc5', 'FC5', '(none)'], 'scalix-tomcat-connector': ['11.0.4.25-1.fc5', '1131', 'i386', 'linux', '1.fc5', '(none)', '(none)'], 'scalix-mobile': ['11.0.4.25-1', '2990540', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-swa': ['11.0.4.25-1', '4299364', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-postgres': ['11.0.4.25-1', '13915', 'noarch', 'linux', '1', '(none)', '(none)']}
2007-05-19 11:32:26,970 INFO Obsolete packages installed: {}
2007-05-19 11:32:33,047 INFO Tomcat was running when we started: False
2007-05-19 11:32:39,199 INFO Components to uninstall: ['scalix-server', 'scalix-postgres', 'scalix-tomcat-connector', 'scalix-tomcat', 'scalix-platform', 'scalix-res', 'scalix-swa', 'scalix-sac', 'scalix-sis', 'scalix-mobile']
2007-05-19 11:32:43,076 INFO Uninstall start
2007-05-19 11:32:43,967 INFO Server system admin user to possibly remove later: None
2007-05-19 11:32:43,968 INFO Server system admin group to possibly remove later: None
2007-05-19 11:32:44,007 INFO Server is running, attempting to stop it
2007-05-19 11:32:44,047 INFO Stopping Scalix server
2007-05-19 11:32:59,041 INFO Operation passed: Scalix server stopped: /opt/scalix/bin/omshut -t 2: (0) ['Disabling 14 subsystem(s).', 'omoff : [OM 4835] Subsystem Item Structure Server is already off.', 'Disabling 8 subsystem(s).']
2007-05-19 11:32:59,057 INFO ldapmapper is running, attempting to stop it
2007-05-19 11:33:05,953 INFO Operation passed: Removed Scalix message store: /opt/scalix/bin/omdelom -fa: (0) ['omdelom: Deleting Scalix data, please wait']
2007-05-19 11:33:07,193 INFO Starting uninstallation of scalix-mobile
2007-05-19 11:33:07,695 INFO Operation passed: Uninstall /bin/rpm -e scalix-mobile: (0) ['']
2007-05-19 11:33:08,695 INFO Starting uninstallation of scalix-sis
2007-05-19 11:33:09,012 INFO Operation passed: Uninstall /bin/rpm -e scalix-sis: (0) ['']
2007-05-19 11:33:10,011 INFO Starting uninstallation of scalix-sac
2007-05-19 11:33:10,605 INFO Operation passed: Uninstall /bin/rpm -e scalix-sac: (0) ['']
2007-05-19 11:33:11,603 INFO Starting uninstallation of scalix-swa
2007-05-19 11:33:11,942 INFO Operation passed: Uninstall /bin/rpm -e scalix-swa: (0) ['']
2007-05-19 11:33:12,939 INFO Starting uninstallation of scalix-res
2007-05-19 11:33:13,382 INFO Operation passed: Uninstall /bin/rpm -e scalix-res: (0) ['']
2007-05-19 11:33:14,379 INFO Starting uninstallation of scalix-platform
2007-05-19 11:33:14,762 INFO Operation passed: Uninstall /bin/rpm -e scalix-platform: (0) ['']
2007-05-19 11:33:15,759 INFO Starting uninstallation of scalix-tomcat
2007-05-19 11:33:22,541 INFO Operation passed: Uninstall /bin/rpm -e scalix-tomcat: (0) ['']
2007-05-19 11:33:23,539 INFO Starting uninstallation of scalix-tomcat-connector
2007-05-19 11:33:23,740 INFO Operation passed: Uninstall /bin/rpm -e scalix-tomcat-connector: (0) ['']
2007-05-19 11:33:24,739 INFO Starting uninstallation of scalix-postgres
2007-05-19 11:33:25,107 INFO Operation passed: Uninstall /bin/rpm -e scalix-postgres: (0) ['']
2007-05-19 11:33:26,104 INFO Starting uninstallation of scalix-server
2007-05-19 11:33:40,039 INFO Operation passed: Uninstall /bin/rpm -e scalix-server: (0) ['']
2007-05-19 11:33:41,040 INFO Removing server directory /opt/scalix
2007-05-19 11:33:41,041 INFO Removing the directory /etc/opt/scalix-tomcat and empty subdirectories
2007-05-19 11:33:41,071 WARNING Failed to remove message queue  ['']
2007-05-19 11:33:41,071 INFO Removed 0 message queues
2007-05-19 11:33:41,222 INFO Removed server system user: scalix
2007-05-19 11:33:41,223 WARNING Not removing Unix user 'None', please do it manually.
2007-05-19 11:33:41,227 INFO Removing runlevel config symlink /etc/rc.d/rc0.d/K29scalix
2007-05-19 11:33:41,232 INFO Removing runlevel config symlink /etc/rc.d/rc1.d/K29scalix
2007-05-19 11:33:41,236 INFO Removing runlevel config symlink /etc/rc.d/rc2.d/K29scalix
2007-05-19 11:33:41,241 INFO Removing runlevel config symlink /etc/rc.d/rc3.d/S81scalix
2007-05-19 11:33:41,246 INFO Removing runlevel config symlink /etc/rc.d/rc4.d/S81scalix
2007-05-19 11:33:41,250 INFO Removing runlevel config symlink /etc/rc.d/rc5.d/S81scalix
2007-05-19 11:33:41,255 INFO Removing runlevel config symlink /etc/rc.d/rc6.d/K29scalix
2007-05-19 11:33:41,255 INFO Cleaning up Tomcat working directory and cache (CATALINA_HOME= /var/opt/scalix/u9/tomcat )
2007-05-19 11:33:41,257 INFO Cleaning up Apache/Tomcat connector configuration
2007-05-19 11:33:41,257 INFO Removing Postgres data at: /var/opt/scalix/u9/postgres
2007-05-19 11:33:41,877 INFO Uninstall end
2007-05-19 07:37:17,873 INFO Initializing Scalix Installer version 11.0.4.25
2007-05-19 07:37:17,952 INFO Platform is: Fedora Core release 5 (Bordeaux) on i386 : supported.
2007-05-19 07:37:17,952 INFO Starting Scalix Installer in CLI mode
2007-05-19 07:37:18,192 INFO Current locale is  and default is en_US
2007-05-19 07:37:20,295 INFO Packages installed: {}
2007-05-19 07:37:21,995 INFO Obsolete packages installed: {}
2007-05-19 07:38:05,950 INFO Operation passed: OS release check Fedora Core release 5 (Bordeaux)
2007-05-19 07:38:05,950 INFO Operation passed: Memory check 1015976
2007-05-19 07:38:05,950 INFO Operation passed: Disk space check 142525400
2007-05-19 07:38:05,995 INFO Tomcat was running when we started: False
2007-05-19 07:38:07,736 INFO Searching /usr/local/src/scalix-11.0.4-GA/software/scalix_server for relevant Scalix packages
2007-05-19 07:38:07,737 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-platform-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,738 WARNING File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5.x86_64.rpm is not for this platform
2007-05-19 07:38:07,738 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-swa-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,738 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5.i386.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,739 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sis-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,739 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.fc5.i386.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,739 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-5.5.16-263.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,739 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-res-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,740 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-mobile-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,740 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sac-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:07,740 INFO File /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-postgres-11.0.4.25-1.noarch.rpm is a Scalix file, for this platform and valid version
2007-05-19 07:38:13,538 INFO Components selected to install: {'scalix-res': ['11.0.4.25-1', '1142737', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-res-11.0.4.25-1.noarch.rpm'], 'scalix-sac': ['11.0.4.25-1', '9356028', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sac-11.0.4.25-1.noarch.rpm'], 'scalix-tomcat': ['5.5.16-263', '4748374', 'noarch', 'linux', '263', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-5.5.16-263.noarch.rpm'], 'scalix-sis': ['11.0.4.25-1', '1716996', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sis-11.0.4.25-1.noarch.rpm'], 'scalix-platform': ['11.0.4.25-1', '6805737', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-platform-11.0.4.25-1.noarch.rpm'], 'scalix-server': ['11.0.4.10790-1.fc5', '51031748', 'i386', 'linux', '1.fc5', 'FC5', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.fc5.i386.rpm'], 'scalix-tomcat-connector': ['11.0.4.25-1.fc5', '1131', 'i386', 'linux', '1.fc5', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5.i386.rpm'], 'scalix-mobile': ['11.0.4.25-1', '2990540', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-mobile-11.0.4.25-1.noarch.rpm'], 'scalix-swa': ['11.0.4.25-1', '4299364', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-swa-11.0.4.25-1.noarch.rpm'], 'scalix-postgres': ['11.0.4.25-1', '13915', 'noarch', 'linux', '1', '(none)', '(none)', '/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-postgres-11.0.4.25-1.noarch.rpm']}
2007-05-19 07:38:13,538 INFO Components to upgrade: {}
2007-05-19 07:38:13,539 INFO System check start
2007-05-19 07:38:13,544 INFO Operation passed: Environment check passed.
2007-05-19 07:38:13,545 INFO Operation passed: Filesystem check passed.
2007-05-19 07:38:13,560 INFO Network interface is eth0
2007-05-19 07:38:13,560 WARNING Operation warning: Network check warning -- network is configured for DHCP.
2007-05-19 07:38:28,138 INFO Apache 2.x appears to be installed.
2007-05-19 07:38:28,139 INFO Operation passed: Dependency check passed.
2007-05-19 07:38:28,371 INFO Operation passed: Running services check passed.
2007-05-19 07:38:28,371 INFO System check end
2007-05-19 07:38:28,371 INFO System check result: 1
2007-05-19 07:38:31,218 INFO Install start
2007-05-19 07:38:31,858 WARNING Couldn't remove server system admin user: sxadmin ['userdel: user sxadmin does not exist']
2007-05-19 07:38:31,888 WARNING Couldn't remove server system admin group: sxadmin ['groupdel: group sxadmin does not exist'] , it's probably already been removed, OK.
2007-05-19 07:38:31,888 INFO Starting installation of RPM files [('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.fc5.i386.rpm', 'scalix-server'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-postgres-11.0.4.25-1.noarch.rpm', 'scalix-postgres'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5.i386.rpm', 'scalix-tomcat-connector'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-5.5.16-263.noarch.rpm', 'scalix-tomcat'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-platform-11.0.4.25-1.noarch.rpm', 'scalix-platform'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-res-11.0.4.25-1.noarch.rpm', 'scalix-res'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-swa-11.0.4.25-1.noarch.rpm', 'scalix-swa'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sac-11.0.4.25-1.noarch.rpm', 'scalix-sac'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sis-11.0.4.25-1.noarch.rpm', 'scalix-sis'), ('/usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-mobile-11.0.4.25-1.noarch.rpm', 'scalix-mobile')]
2007-05-19 07:38:48,450 INFO Operation passed: Install /bin/rpm -U -v --percent /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-server-11.0.4.10790-1.fc5.i386.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-postgres-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-connector-11.0.4.25-1.fc5.i386.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-tomcat-5.5.16-263.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-platform-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-res-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-swa-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sac-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-sis-11.0.4.25-1.noarch.rpm /usr/local/src/scalix-11.0.4-GA/software/scalix_server/scalix-mobile-11.0.4.25-1.noarch.rpm: (0) ['Preparing packages for installation...', 'scalix-tomcat-connector-11.0.4.25-1.fc5', 'scalix-tomcat-5.5.16-263', "cp: preserving times for `/var/opt/scalix/as/tomcat/conf/Catalina/localhost': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/conf/Catalina': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/conf': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/logs': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/temp': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/webapps/ROOT/WEB-INF/lib': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/webapps/ROOT/WEB-INF': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/webapps/ROOT/admin': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/webapps/ROOT': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/webapps': Invalid argument", "cp: preserving times for `/var/opt/scalix/as/tomcat/work': Invalid argument", 'scalix-server-11.0.4.10790-1.fc5', 'Stopping Scalix LDAP mapper (ldapmapper): [FAILED]\r', 'Starting Scalix LDAP mapper (ldapmapper): [  OK  ]\r', 'scalix-postgres-11.0.4.25-1', 'scalix-platform-11.0.4.25-1', 'scalix-res-11.0.4.25-1', 'Remote Execution Service (RES) successfully installed.', 'Please configure Remote Execution Service (RES) using the', 'Scalix Installer for configuration.', 'Have fun!', 'scalix-swa-11.0.4.25-1', 'Please configure Scalix Web Access (SWA) using the Scalix Installer for configuration.', 'SWA minimally requires Tomcat 4.1.29 and JDK 1.4.2+.', 'After configuring SWA you may launch SWA within Tomcat with <Tomcat_installed_dir>/bin/startup.sh.', 'To check any startup errors look at <Tomcat_installed_dir>/logs/scalix-swa_log.<date>.txt', 'scalix-sac-11.0.4.25-1', 'Scalix Administration Console (SAC) successfully installed.', 'Please configure Scalix Administration Console (SAC) using', 'the Scalix Installer for configuration.', 'Have fun!', 'scalix-sis-11.0.4.25-1', 'scalix-mobile-11.0.4.25-1']
2007-05-19 07:38:48,450 INFO Checking if any deprecated packages are installed.
2007-05-19 07:38:48,752 INFO Install end
2007-05-19 07:38:49,043 INFO Mailnode name derived from FQDN: as
2007-05-19 07:38:51,008 WARNING configured mail domain could not be determined
2007-05-19 07:38:51,047 INFO dns domain quileutetribe.net has a valid MX record so using it as default
2007-05-19 07:38:58,060 INFO Creating Scalix instance...(please wait -- this might take several minutes)
2007-05-19 07:40:02,324 INFO Starting initial server daemons...
2007-05-19 07:40:05,785 INFO Creating generation rules
2007-05-19 07:40:05,895 INFO Successfully added name generation rules
2007-05-19 07:40:05,895 INFO Creating Primary mailnode on as
2007-05-19 07:40:06,075 INFO Configuring server Unix user and server admin user...
2007-05-19 07:40:06,075 INFO Adding user sxadmin/as/IA=sxadmin-as@quileutetribe.net as server admin user authid sxadmin (use authid to log in at administration console)
2007-05-19 07:40:06,133 CRITICAL Failed calling command '/opt/scalix/bin/omaddu --class limited -n "sxadmin/as/IA=sxadmin-as@quileutetribe.net" -c admin -p 'cts123' sxadmin' with exit code 98 msg ['omaddu : [OM 8114] Could not get a license to configure this user.', '']
2007-05-19 07:40:06,134 CRITICAL Operation failed: config-server function create_server_admin_user failed: Msg: Failed calling command '/opt/scalix/bin/omaddu --class limited -n "sxadmin/as/IA=sxadmin-as@quileutetribe.net" -c admin -p 'qtc123' sxadmin' with exit code 98 msg ['omaddu : [OM 8114] Could not get a license to configure this user.', '']
2007-05-19 07:40:06,134 ERROR Operation failed: Aborting server configuration
2007-05-19 07:40:39,061 INFO Initializing Scalix Installer version 11.0.4.25
2007-05-19 07:40:39,095 INFO Platform is: Fedora Core release 5 (Bordeaux) on i386 : supported.
2007-05-19 07:40:39,095 INFO Starting Scalix Installer in CLI mode
2007-05-19 07:40:39,295 INFO Current locale is  and default is en_US
2007-05-19 07:40:40,798 INFO Packages installed: {'scalix-res': ['11.0.4.25-1', '1142737', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-sac': ['11.0.4.25-1', '9356028', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-tomcat': ['5.5.16-263', '4748374', 'noarch', 'linux', '263', '(none)', '(none)'], 'scalix-sis': ['11.0.4.25-1', '1716996', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-platform': ['11.0.4.25-1', '6805737', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-server': ['11.0.4.10790-1.fc5', '51031748', 'i386', 'linux', '1.fc5', 'FC5', '(none)'], 'scalix-tomcat-connector': ['11.0.4.25-1.fc5', '1131', 'i386', 'linux', '1.fc5', '(none)', '(none)'], 'scalix-mobile': ['11.0.4.25-1', '2990540', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-swa': ['11.0.4.25-1', '4299364', 'noarch', 'linux', '1', '(none)', '(none)'], 'scalix-postgres': ['11.0.4.25-1', '13915', 'noarch', 'linux', '1', '(none)', '(none)']}
2007-05-19 07:40:42,618 INFO Obsolete packages installed: {}
2007-05-19 07:40:47,155 INFO Tomcat was running when we started: False
2007-05-19 07:40:47,948 INFO Components to reconfigure: ['scalix-res']
2007-05-19 07:40:48,021 INFO Reading RES config from /var/opt/scalix/as/res/config
2007-05-19 07:40:52,775 INFO Mailnode is as
2007-05-19 07:40:55,456 INFO Cleaning up Tomcat working directory and cache (CATALINA_HOME= /var/opt/scalix/as/tomcat )
2007-05-19 07:40:55,457 INFO Modifying Tomcat's scalix-tomcat.conf
2007-05-19 07:40:55,701 INFO Configuring RES in /var/opt/scalix/as/res/config ...
2007-05-19 07:40:56,096 INFO Mailnode is as
2007-05-19 07:40:56,096 INFO Server's existing mailnode is as
2007-05-19 07:40:56,213 INFO Getting generation rule: general.inet_domain_rule = quileutetribe.net
2007-05-19 07:40:56,222 INFO inet_domain_rule domain quileutetribe.net has a valid MX record so using it as default
2007-05-19 07:40:56,223 INFO Configuring / installing RES
2007-05-19 07:40:57,189 ERROR Aborting...!
2007-05-19 07:40:57,189 CRITICAL Operation failed: Web apps config function configure_res failed: Failed to add "query admin" user sxqueryadmin@as.quileutetribe.net. /opt/scalix/bin/omaddu reported the following error: omaddu : [OM 8114] Could not get a license to configure this user.
.Please check that the domain quileutetribe.net is licensed.
2007-05-19 07:40:57,189 ERROR Operation failed: Aborting web apps configuration


Thanks!

[ScalixSupport]

Hi!

Try the following commands:

Code: Select all

# omstat -a
# omlicmon
# omdelent -e cn=sxqueryadmin
# omdelu sxqueryadmin@host.domain.com

Retry installation. Hope they help.

Thanks,
Subir

[Shredder]

When you are doing the install, are you putting in a license or telling it to use no license?

Shredder

[tcarradine]

Subir, thanks again for the reply!

Code: Select all

omstat -a

shows:

Code: Select all

PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        05.20.07       
Notification Server           Started        05.20.07       0
Shared memory daemon          Started        NON-STOP       
Notification Monitor          Started        NON-STOP       
Session Monitor               Started        NON-STOP       
Indexer                       Started        NON-STOP       
Stats Daemon                  Started        NON-STOP       
Container Access Monitor      Started        NON-STOP       
Item Structure Server         Stopped                       
Database Monitor              Started        05.20.07       
Licence Monitor Daemon        Aborted        NON-STOP       
LDAP Daemon                   Started        05.20.07       
Queue Manager                 Started        NON-STOP       
Item Delete Daemon            Started        NON-STOP       
IMAP Server Daemon            Started        05.20.07       
SMTP Relay                    Started        05.20.07       
Mime Browser Controller       Started        05.20.07       
Event Server                  Started        05.20.07

ran:

Code: Select all

omlicmon

which gave no output.

ran:

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omdelent -e cn=sxqueryadmin

which returns:

Code: Select all

cn=sxqueryadmin
[OM 16954] Entry not in the Directory

ran:

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omdelu sxqueryadmin@as.quileutetribe.net

which returns:

Code: Select all

[OM 8040] The user can't be found, or has been deleted.
omdelu: No users were deleted

Ran the Scalix installer and reconfigured all options. Installer crashed with:

Code: Select all

Configuring Web applications...   
Cleaning up Tomcat......   
Configuring Tomcat...   
Configuring Scalix Management Services......   
Configuring Scalix Management Agent......   
Fatal error occured: Msg: An error occurred configuring Web applications -- check the log for errors.
Scalix Installer - cleaning up...
Scalix Installer - done.

I've uploaded a copy of the scalix-install log here
And a copy of /var/opt/scalix/as/s/logs/fatal here

=======================================

Shredder, thanks for your help too!

As you can see from the above- the installer is crashing before it sets up a license (because omlicmon is crashing I would guess). I feel like there must be a simple answer to this like I'm running an incompatible version of xxxxx.rpm or I need to install xxxxx.rpm etc.

Thanks again for your help!

Tim

[ScalixSupport]

Hi Tim!

Is this a fresh install or you are upgrading the manual steps you tried earlier.

Thanks,
Subir

[tcarradine]

This is a fresh install on Fedora Core 5.

From my first post after I got this error message in Fedora Core the first time using the installer I wiped the machine and put Debian 3.1 on it instead. I used the manual install instructions and got stuck at the very same point with the same error message.

I'm now on a fresh install of Fedora Core 5 and Scalix 11.0.4 using the installer, and still getting the same error message.

Thanks!

Tim

[Shredder]

Is there anything in /var/opt/scalix/??/s/logs/fatal or is that even created yet?

Shredder