Internet Mail Gateway not processing messages

[arog73]

Hello All...

I'm running Scalix 10.0.5 on SLES 9 and a problem developed a few days ago that I can't seem to solve.

My Internet Mail Gateway queue is filling up and messages are not being processed through the queue. I can log in to SAC and see all the messages in the queue...and I've even deleted some of them (spam). SAC reports that one of the messages is being "processed" but that has been the case since 4:40 this afternoon and it is now 9:40! So, 1 message has been "processing" for 5 hours now! How do pinpoint the faulty message and delete it? And...is that what is backing up the Internet Mail Gateway queue?

Can anyone help...PLEASE!!!

Aaron Rogers
Interim Director IT/Facilities
Eagles Peak Inland Empire, Inc.

[ScalixSupport]

Hi Aaron!

Can you check the output of the following:
omstat -a
omstat -s
lsof -i:25
lsof -i:143

Is postgres running correctly? (lsof -i :5733, ps -ef | grep postmaster). Check what
error/serious error you get in /var/opt/scalix/??/s/logs/fatal log file? Did you make any
changes recently that might have led to this trouble or tried to configure some software?

Thanks,
Subir