Failed installation

[leigh]

Hi All,
I've just tried a fresh install on scalix 11.0.2.1 on a virgin Operating System (Fedora Core 5), and it failed with the following log entry:

Code: Select all

2007-03-29 15:29:20,063 INFO Starting installation of RPM files [('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-server-11.0.2.17-1.fc5.i386.rpm', 'scalix-server'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-postgres-11.0.2.23-1.noarch.rpm', 'scalix-postgres'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-tomcat-connector-11.0.0.181-1.fc5.i386.rpm', 'scalix-tomcat-connector'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-tomcat-5.5.16-195.noarch.rpm', 'scalix-tomcat'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-platform-11.0.2.23-1.noarch.rpm', 'scalix-platform'),('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-res-11.0.2.23-1.noarch.rpm', 'scalix-res'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-swa-11.0.2.23-1.noarch.rpm', 'scalix-swa'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-sac-11.0.2.23-1.noarch.rpm', 'scalix-sac'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-sis-11.0.2.23-1.noarch.rpm', 'scalix-sis'), ('/root/scalix-11.0.2.1-GA/software/scalix_server/scalix-mobile-11.0.2.23-1.noarch.rpm', 'scalix-mobile')]

2007-03-29 15:29:32,536 ERROR Operation failed: Install /bin/rpm -U -v --percent /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-server-11.0.2.17-1.fc5.i386.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-postgres-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-tomcat-connector-11.0.0.181-1.fc5.i386.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-tomcat-5.5.16-195.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-platform-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-res-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-swa-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-sac-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-sis-11.0.2.23-1.noarch.rpm /root/scalix-11.0.2.1-GA/software/scalix_server/scalix-mobile-11.0.2.23-1.noarch.rpm: (10) ['Preparing packages for installation...', 'scalix-tomcat-connector-11.0.0.181-1.fc5', 'scalix-tomcat-5.5.16-195', 'scalix-server-11.0.2.17-1.fc5', 'Stopping Scalix LDAP mapper (ldapmapper): [FAILED]\r', 'Starting Scalix LDAP mapper (ldapmapper): [  OK  ]\r', 'error: %post(scalix-server-11.0.2.17-1.fc5.i386) scriptlet failed, exit status 3', 'scalix-postgres-11.0.2.23-1', 'The tag OMHOSTNAME at line 3 contains no value.', 'The entry OMHOSTNAME=[value] must be present to complete a group of entries for mail.', 'ERROR: Unable to determine current package', 'scalix-platform-11.0.2.23-1', 'scalix-res-11.0.2.23-1', 'Remote Execution Service (RES) successfully installed.', 'Please configure Remote Execution Service (RES) using the', 'Scalix Installer for configuration.', 'Have fun!', 'scalix-swa-11.0.2.23-1', 'Please configure Scalix Web Access (SWA) using the Scalix Installer for configuration.', 'SWA minimally requires Tomcat 4.1.29 and JDK 1.4.2+.', 'After configuring SWA you may launch SWA within Tomcat with <Tomcat_installed_dir>/bin/startup.sh.', 'To check any startup errors look at <Tomcat_installed_dir>/logs/scalix-swa_log.<date>.txt', 'scalix-sac-11.0.2.23-1', 'Scalix Administration Console (SAC) successfully installed.', 'Please configure Scalix Administration Console (SAC) using', 'the Scalix Installer for configuration.', 'Have fun!', 'scalix-sis-11.0.2.23-1', 'scalix-mobile-11.0.2.23-1']

2007-03-29 15:29:32,536 CRITICAL Operation failed: Installation of packages failed
2007-03-29 15:29:32,536 ERROR Operation failed: Aborting installation thread.
2007-03-29 15:29:32,536 INFO Install end


Any idea why?

[ScalixSupport]

Hi!

The tag OMHOSTNAME at line 3 contains no value.', 'The entry OMHOSTNAME=[value] must be present to complete a group of entries for mail.', 'ERROR: Unable to determine current package'

Can you send the contents of the file /etc/hosts? What is the result of the command
"rpm -qa | grep scalix" and "java -version"?

Thanks,
Subir

[leigh]

Code: Select all

[root@mail scalix-11.0.2.1-GA]# cat /etc/hosts
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1               localhost.localdomain localhost
172.16.1.34             backupmail.pacificwireless.com.au
[root@mail scalix-11.0.2.1-GA]# rpm -qa | grep scalix
scalix-tomcat-5.5.16-195
scalix-mobile-11.0.2.23-1
scalix-swa-11.0.2.23-1
scalix-postgres-11.0.2.23-1
scalix-sac-11.0.2.23-1
scalix-tomcat-connector-11.0.0.181-1.fc5
scalix-platform-11.0.2.23-1
scalix-sis-11.0.2.23-1
scalix-res-11.0.2.23-1
scalix-server-11.0.2.17-1.fc5
[root@mail scalix-11.0.2.1-GA]#

[ScalixSupport]

Hi!

Can you access webmail or SWA, whats the result for "omstat -a" and "omstat -s"? The
installer log seems to be incomplete.

Thanks,
Subir

[leigh]

Code: Select all

[root@backupmail ~]# omstat -a
[OM 28506] Which Scalix Server system?
[root@backupmail ~]# omstat -s
[OM 28506] Which Scalix Server system?
[root@backupmail ~]#

I can't access webmail or SAC, as scalix doesn't appear to be started:

Code: Select all

[root@backupmail ~]# /etc/init.d/scalix start
[OM 28506] Which Scalix Server system?
The tag OMHOSTNAME at line 3 contains no value.
The entry OMHOSTNAME=[value] must be present to complete a group of entries for mail.
ERROR: Unable to determine current package
[root@backupmail ~]#

Apache doesn't appear to have been reconfigured by the Scalix installer, either. I get a 404 when I attempt to access either /sac or /webmail.

[ScalixSupport]

Hi!

The error OM 28506 indicates:

[root@subir-rhel4 ~]# omsolve -n OM 28506
-------------------------------------------------------------------------------
Error Group: OM Error Number: 28506

Which Scalix system? Please set the environment variable OMCURRENT
to the desired Scalix machine.

This error indicates that a global configuration file for Scalix
was present but the particular system referred to in this session
could not be determined.

The most common cause of this problem is that the environment
variable OMCURRENT is not set or is set incorrectly.

Another possible cause could be that the Global configuration file
has become corrupt.
-------------------------------------------------------------------------------
[root@subir-rhel4 ~]#

Can you logoff and login again and try to run the commands in previous post.
What are the contents of the file /opt/scalix/global/config?

Thanks,
Subir