IMAP Server error message

[swordfish]

Hi there,

I'm running Scalix Community 11.0.1 on RHEL 4.0. If I run ommon -u I get the following error messages:

ERROR Administration(Scalix Admin C) Fri Feb 23 11:53:42 2007
[SYS 2] No such file or directory
Pid of logging process: 25050
Current errno value: 2


ERROR IMAP Server Da(IMAP Server Pr) Fri Feb 23 11:55:47 2007
[OM 24070] Debug message for Lab use :
imapMimeGetTextPreview: Could not open container for dref: 00012f615b014510 User Name: Username Surname / mailnode/CN=Username Surname Pid of logging process: 25462
Last Msg Id: LA7ECEF8D0C134455ADBF5B8D7651F0A5.1172043000.server.domain.com
Last Msg DirectRef: 00012f5fb960ac16


What do those mean and how should the errors be resolved?

[ScalixSupport]

Hi!

For the accounts that has the issue, can you run omscan -AxvU <lastname> on the user and see if this reports any problems?

Thanks,
Subir

[swordfish]

This is what I got running omscan -AxvU <lastname>:


omscan running on 02.28.07 at 02:09:17.
Host computer : server.com.
Report mode requested.

Last omscan tool run on 02.24.07 at 00:49:14; duration 1 minute(s).
Previous server cycle run on 02.26.07 at 01:06:20; duration 2 minute(s).
Current server cycle not started; service reset or delayed.


Extra check option requested.
Active scan option requested.

Scanning file/dir links .... done.

CAUTION: Scanning of message store has started.
Mounted file/dir links must be maintained during the scan.
VxFS file system must not be reorganized - see omscan(1M).

Checking/Scanning user trays ....Username Surname / rensrv/CN=Username Surname
done.

Disk usage ....

USER NAME IN OUT PDG FCAB DLST WB TOTAL (KB)

Username Surname /server/CN=Oli 128566 1 33660 1339 1 1 163568


From the above I don't see any errors reported. Or am I wrong?

[ScalixSupport]

Can you try to clear out your imap folder cache as follows:

1. make sure the user is logged out, i.e.

Code: Select all

omstat -u all

should not show any more sessions for him.

2. determine the user folder directory, i.e.

Code: Select all

omshowu -n <lastname> -f

3. Go there (the so-called g-directory of the user)

Code: Select all

cd /var/opt/scalix/??/s/user/????????/

4. This should have a subdirectory called imap-cache. delete that:

Code: Select all

rm -r imap-cache

5. Try accessing the user's mailbox using IMAP again.

Thanks,
Subir

[swordfish]

Hi again,

I did as you suggested and logged in as the user again. So far the error message hasn't reappeared. If it does I'll post another message here. However, I'm more curious to find out why that problem happened in first place and what caused it. Any ideas?

[ScalixSupport]

Hi!

There could be corrupted mail in mailbox, for which the mime.browser could not generate
the mail preview thus the error.

So we first fixed the message store for the user, and then cleared the imap cache.

Thanks,
Subir

[Manoj]

my users use Outlook for pop3 (user can not get email using POP3, sending works)

following is error in outlook

Task 'mails - Sending and Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

[root@mail s]# omscan -AxvU Iyer
omscan running on 03.12.07 at 15:06:33.
Host computer : mail.cogenttechno.com.
Report mode requested.

Last omscan tool run on 03.12.07 at 14:58:25; duration 0 minute(s).
Previous server cycle run on 03.08.07 at 19:17:42; duration 1 minute(s).
Current server cycle not started; service reset or delayed.


Extra check option requested.
Active scan option requested.

Scanning file/dir links .... done.

CAUTION: Scanning of message store has started.
Mounted file/dir links must be maintained during the scan.
VxFS file system must not be reorganized - see omscan(1M).

Checking/Scanning user trays ....Vishwanath Iyer / mail/CN=Iyer, Vishwanath
done.

Disk usage ....

USER NAME IN OUT PDG FCAB DLST WB TOTAL (KB)

Vishwanath Iyer /mail/CN=Iyer, 133 1 193 143 1 55 526

I went ahead and deleted imap-cache as you said. it helped if user uses imap but not pop3!!

i am finding i am getting more and more users having problems with pop3 (scalix working started from today morning)

Thanks,
Manoj

[ScalixSupport]

Hi Manoj!

Does the C:\WINDOWS\system32\drivers\etc\hosts file of your client machine have the entry for Scalix Server.

I would suggest you to use Outlook connector, Scalix Connect for Microsoft Outlook
provides transparent, full function support for the Outlook email client on the Linux platform.
It enables connectivity between Outlook and the Scalix Server, and supports the MAPI
protocol for compatibility with the full range of functionality offered by Outlook.

Thanks,
Subir

[Manoj]

he is "free" user any suggestions how we can fix this problem ?

[kanderson]

What is the exact message the POP client is receiving.

I see you said you're running 11.0.1, but there was an issue with POP in 11.0.0. Are you SURE it's 11.0.1?

Kev.

[ScalixSupport]

Hi Manoj!

The Microsoft document at http://support.microsoft.com/?kbid=813514 gives you more details on what you can do to debug this.

Also, can you reply to us with what Scalix version you use, reply with the result of the command "rpm -qa | grep scalix", what Outlook version you use?

Do you get any POP3 related error in the fatal log file?

Thanks,
Subir

[Manoj]

I am sorry ! i should have mentioned I am running scalix 11.0.0
Will upgrade to scalix 11.0.2.1 solve this issue ? How easy & safe it is to upgrade ?
We are giving a demo to client for scalix and if things go well we will have a scalix customer
We use outlook 2000/2003

[root@mail# rpm -qa | grep scalix
scalix-tomcat-connector-11.0.0.130-1.fc5
scalix-server-11.0.0.431-1.fc5
scalix-platform-11.0.0.653-1
scalix-swa-11.0.0.653-1
scalix-sis-11.0.0.653-1
scalix-tomcat-5.5.16-140
scalix-postgres-11.0.0.653-1
scalix-res-11.0.0.653-1
scalix-sac-11.0.0.653-1
scalix-mobile-11.0.0.653-1

Thanks!

[kanderson]

Upgrading will solve that and a host of other issues. Upgrading would be highly recommended.

If you're running 11.0.0 for Scalix Connect, you should upgrade that too. Ideally, you'd want to recreate the profiles as well, but even just upgrading will be a good thing.

Upgrading is a smooth and easy process. You should be done in about 5-10 mins.

Kev