User missing from system address book in outlook

[kilrathi]

I have a problem with a couple of users missing from the address book in outlook. There are 2 different users that are completely missing from the system address book. I've verified the checkbox "Display in address book" is checked for both of these users. I've tried to download the system address book for offline usage. These 2 users are still not there.

Both of these users are premium users. Their email services seem to work fine.

We are using Scalix 10 with Outlook 2003 and the Nov 2 '06 release of the Scalix Connector.

[subir411]

Hi!

I found a similar issue being faced by another customer, please find the link to the post.

http://www.scalix.com/community/viewtopic.php?t=2997&highlight=update+addressbook&sid=c2152c2351fb48df132c2d1927ddad53

Hope this helps. Please feel free to revert with your concerns.

Thanks.

[kilrathi]

Running the command omexeccda made the users show up in the system address book. What i don't understand is that CDA process is supposed to run every 5mins automatically. These users have been created for weeks now. Is there somewhere i can check and make sure those processes are working properly?

[subir411]

Hi!

To check the status of the Scalix services use:

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omstat -a

To check the status of the CDA server use the command:

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omshowcda

omshowcda shows the configuration of the Client Directory Access (CDA) Server.

Without options, a summary list of all the Directories processed by the CDA Server is shown.

You can go through the man pages for further details.

Thanks.

[kilrathi]

My omstat -a

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PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        10:20:48       
Notification Server           Started        10:20:48       0
Shared memory daemon          Started        NON-STOP       
Notification Monitor          Started        NON-STOP       
Session Monitor               Started        NON-STOP       
Container Access Monitor      Started        NON-STOP       
Item Structure Server         Stopped                       
Database Monitor              Started        10:20:48       
Licence Monitor Daemon        Started        NON-STOP       
LDAP Daemon                   Started        10:20:48       
Queue Manager                 Started        NON-STOP       
Item Delete Daemon            Started        NON-STOP       
IMAP Server Daemon            Started        10:20:48       
SMTP Relay                    Started        10:20:48       
Mime Browser Controller       Started        10:20:48

My omshowcda

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**  SYSTEM           Shared          15 minutes   11.27.06 16:40:49

It looks like all the services are running, but according the the omshowcda the last time omexeccda was run was yesterday @ 4:40pm. I read through the man pages and searched these forums for more information about the ommodcda command. It gives plenty of example of how to change the default 15min update. My problem is i don't think my system is running the omexeccda command every 15mins like it should.

Is there a cron job that is supposed to run the omexeccda command? Is there just something i'm missing completely?

[subir411]

Hi!

I would suggest you to go through the man pages for:

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omaddcda

In man page for omaddcda you will find the various settings that you could change within the "general.cfg" file to make omexeccda run at specific intervals.

Feel free to revert.

Thanks.

[kilrathi]

It looks like my problem is the CDA service itself not my cda options. When i try to manually try to start the CDA service

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[root@mailserver sys]# omon -s CDA
/var/named/chroot/proc: Permission denied
Enabling 1 subsystem(s).
[root@mailserver sys]#

I get the permission denied error message. I don't understand why its using the chroot enviroment of my DNS service to start the CDA service, and I also don't know what it doesn't have permission to. The /proc and the /var/named/chroot/proc directory mentioned above have files in them owned by scalix currently. I can make changes to the CDA service, but without it running it won't make much difference. When i try to stop the service
it says its disabled, but when i try to restart it i get the same message above. I've restarted this machine a couple of times also. Please help.

[subir411]

Hi!

[root@mailserver sys]# omon -s CDA
/var/named/chroot/proc: Permission denied
Enabling 1 subsystem(s).
[root@mailserver sys]#

I see the cda service to get enabled successfully in the command result as shown by you. You need not worry about the "Permission Denied" error message on Scalix front. In the meantime I would request you to revert with the OS version you are using.