Outlook Rich Text

[andrewbarbara]

Hello,

I am getting the following when attempting to sent email from Outlook 2003 using its default setting "Send using Outlook Rich Text Format"

Any advice would be great.


WARNING Internet Mail (Outgoing ) 07.03.05 16:46:58
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 42
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 42
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/9.2.1.24/src/lib/tnef/tnef_encode.c:674[102,1531]


WARNING Internet Mail (Outgoing ) 07.03.05 16:46:58
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue


Regards

Andrew Barbara

[ScalixSupport]

Hello,

I am getting the following when attempting to sent email from Outlook 2003 using its default setting "Send using Outlook Rich Text Format"

Any advice would be great.


WARNING Internet Mail (Outgoing ) 07.03.05 16:46:58
[OM.UX 1531] Error in decoding file

<- tf_ReadRecord 44000 42
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
-> tf_GetINT32
<- tf_GetINT32
<- tf_ReadRecord 44000 42
-> tf_GetINT32
<- tf_GetINT32
-> tf_ReadRecord
<- tf_ReadRecord:NO
-> tnef_getPastRendData
<- tnef_getPastRendData
-> tnef_getPastRendData
<- tnef_getPastRendData
<- /build/9.2.1.24/src/lib/tnef/tnef_encode.c:674[102,1531]


WARNING Internet Mail (Outgoing ) 07.03.05 16:46:58
[OM.UX 3001] Failed to convert message to MIME format - moving message to ERROR queue


Regards

Andrew Barbara

Hello,

couple of things here. First off, does this happen with every message and every user or is this specific to you and happens only once, a couple of times or everytime you send a message?

Second, the error is caused by the MAPI properties of a message. I am wondering what kind of MAPI extensions you have installed on your PC? Anything installed there?

Third, I would like to have a look at one of those messages. In order to export them from the "error" queue, please run omqdump and enter A14E as a password:

galadriel:/home/ssiekmann # omqdump

WARNING: This is a diagnostic tool for use by Scalix trained personnel.
Improper use can cause serious damage.
If you do not wish to continue, hit return now.

if you type "s" you will see the list of queues and their status:


Option?s
QUEUE Messages Active Ever Load [1min,5min,15min]
ARCHERR 0 0 0 0.00 0.00 0.00
ARCHIVE 0 0 0 0.00 0.00 0.00
BB 0 0 0 0.00 0.00 0.00
DIRSYNC 0 0 0 0.00 0.00 0.00
DMM 0 0 0 0.00 0.00 0.00
DUMP 0 0 0 0.00 0.00 0.00
ERRMGR 0 0 0 0.00 0.00 0.00
ERROR 35 0 0 5.37 1.15 0.39
LICENSE 0 0 0 0.00 0.00 0.00
LOCAL 0 0 0 0.00 0.00 0.00
PRINT 0 0 0 0.00 0.00 0.00
REQ 0 0 0 0.00 0.00 0.00
RESOLVE 0 0 0 0.00 0.00 0.00
ROUTER 0 0 0 0.00 0.00 0.00
SMERR 0 0 0 0.00 0.00 0.00
SMINTFC 0 0 0 0.00 0.00 0.00
TEST 0 0 0 0.00 0.00 0.00
UNIX 0 0 0 0.00 0.00 0.00

Special queues.
IDEL 0 0 0 0.00 0.00 0.00
POISON 0 0 0 0.00 0.00 0.00
Done

You should have some messages in the ERROR queue. To list the messages in the ERROR queue, hit "l"and then enter "error".

To export the offending message, use "G" and the message number in the queue. Messages are numbered starting from 0, so if you need the first message, enter 0, if you want the second message, enter 1:

Option?G
Queue (error):
Time Out (0):
Skips (0):1
Received PROCESS_MSG request (pri = 0)
Msg Handle = 2000 Ref = 1331 Queue = error
Received PROCESS_MSG request (pri = 0)
Msg Handle = 2000 Ref = 1427 Queue = error
Done
Option?o

Now, to export the message into a file, hit "o"

Msg Handle (2000):
Msg File Name (~/temp/0000c40):

Msg File = ~/data/0000005/00001cj
Access Count = 1
TF File = ~/data/0000003/00001a2
TF Info Flags = 6
Filter Route =
Attach File #1 = ~/data/0000005/00001ch
Attach File #2 = ~/data/0000005/00001ck

HEADER (DN) 3 0 0 1 0x2000400 0x1 1
** Warning - Insufficient fields present (Record No. 1)
MSG_INT_ID (DN) 0 "22091943.1119003830772.JavaMail.root(a)mangenese" \
"22091943.1119003830772.JavaMail.root(a)mangenese"
CREATE_DATE (DN) 2005/6/17 10:23.50+60
REPLY_TO_RECIP (DN) 0 0 "S=Siekmann/G=Sascha/OU1=galadriel/CN=Sascha Sie\
kmann/INTERNET-ADDR="Sascha Siekmann" <Sascha.Siekmann@mangenese.uk.scalix.c\
om>"
** Warning - Insufficient fields present (Record No. 4)
SUBJECT (DN) "RE:" "" "IA5" "" ""
ACK_ID (DN) 0 "20050617102119.DC0EB3C5EC(a)mangenese.uk.scalix.co\
m"
CREATOR (DN) 0 0 0 0 0 0 "S=Siekmann/G=Sascha/OU1=galadriel/C\
N=Sascha Siekmann/INTERNET-ADDR="Sascha Siekmann" <Sascha.Siekmann@mangenese\
.uk.scalix.com>"
** Warning - Insufficient fields present (Record No. 7)
P2_ORIGINATOR (DN) 0 0 0 0 0 0 "S=Siekmann/G=Sascha/OU1=galadriel/C\
N=Sascha Siekmann/INTERNET-ADDR="Sascha Siekmann" <Sascha.Siekmann@mangenese\
.uk.scalix.com>"
** Warning - Insufficient fields present (Record No. 8)
MSG_OBJECT_FILE (DN) 927 0 "inetMessageHeader"
MSG_OBJECT_DATA (DN) 0x1 1 0 <hex data not displayed>
CONTENT_FILE (DN) 1166 1166 0x2 367 0 "RE:" "" "" "" "" "IA5" \
"" "" "" ""
CONTENT_FILE (DN) 1167 1167 0x0 185 0 "RE:" "" "" "IA5" "" "" \
"" "" "" "" "" "" "text/plain; charset=us-ascii" "" "" ""
RECIPIENT (DN) 0x20 0 1 "UNIX" "MIME" "S=sascha.siekmann/OU1=int\
ernet/DDT1=RFC-822/DDV1=sascha.siekmann@scalix.com/INTERNET-ADDR=<sascha.siekm\
ann@scalix.com>"
ROUTE_TRACE (DN) 2005/6/17 10:23.53+60 0 "mangenese/galadriel"

Extracting Tf ~/data/0000003/00001a2 into ~/temp/0000c40.tf
TF Info Flags = 6
Filter Route =
Extracting Attached File ~/data/0000005/00001ch into ~/temp/0000c40.c1
Extracting Attached File ~/data/0000005/00001ck into ~/temp/0000c40.c2
Done
Option?

You will find the exported message in ~/temp/0000c40.c1 ( Scalix temp). Please send us these files and we will look at them to analyse what is going on there.

Thanks,

Sascha.