server failed to send a valid XML response...

[bangsters]

Hi.

Need some assistance. I can't read my inbox. I keep getting and error "Server failed to send a valid XML response". Other mailboxes are ok, except for mine.

Any suggestions? I already tried restarting the server but I'm still getting the error. Looks like I got a spam/junk mail that is preventing me from opening the inbox.

Thanks.

Francis

[dkelly]

If you do not have the 10.0.2 patch and you are a SBE or EE customer, please send a message to support at scalix.com and we can send it to you otherwise a fix is available in our next major community release.

Cheers

Dave

[bangsters]

I'm currently using the community edition. Does this mean my account (particular email) is unusable until this patch is release? uhmm....isn't there just a way to delete a particular email which I thik is causing this error message?

[bangsters]

any ideas how I can get this to work without the patch? My emails are piling up and I can't open any of them.... :(

[btisdall]

Hi Dave,

is this problem limited to 10x? I've been holding off upgrading a client & will continue to do so if this is the case.

Also, what's the deal with the patch not being available for CE? Is this not available as in nonexistant or something else?

Regards,

[florian]

Hi,

older versions of Scalix are actually more delicate when it comes to handling MIME that is "on the edge" with regards to standards, so actually 10.x will probably be able to successfully convert and display more messages than any previous versions.

The inavailability of Scalix 10.0.2 patch as a CE version is more a packaging and release management issue than anything; the fixes contained therein where very customer specific and were, unlike 10.0.1, not thought to have wide appeal.

This doesn't seem to be fully true for the specific issue at hand here. If this is causing problems for a growing number of people, we might have to re-evaluate our policy. Unfortunately, we've our hands full to get Scalix 11 out of the door!

Cheers,
Florian.

[bangsters]

Florian,

Thanks for the update. So any suggestions on how I can get my inbox to load? It's been a ocuple days now and my emails are drasticaly piling up.

Thanks

[florian]

What Linux platform are you using Scalix on?

Thx,
Florian

[bangsters]

I'm using redhat/Centos 4.2

[ScalixSupport]

To find the offending message it is a process of elimination. Access the mailbox with a different client like thunderbird or outlook, create a folder, move all inbox messages to the folder, then start moving them back to the inbox a few at time, access mailbox with swa, repeat. With enough iterations you will find the message that is causing the problem in swa.

Regards,
Don

[bangsters]

Thanks Don. I'll try that when I get home tongiht. I don't have access to outlook from where I'm at right now :)

I'll keep you guys posted how it turns out.

Thanks again

Francis