MIME errors in SWA

[wdthurman]

I have 2 users that are getting the following errors while using SWA. Mailbox appears ok while using Outlook. Only see problem with SWA. Problem disappears and then reappears at different times. Ideas anyone???

ERROR:
Scalix Web Access could not correctly parse this message because it is not a valid MIME e-mail message.
Contact the sender and have them fix their mail application (which is sending out the invalid MIME message.)
Mime Error:
Lost folder connection to server

[ScalixSupport]

When that happens, it usually means that the underlying IMAP connection died. There should be something logged in the fatal file on the server.

Cheers

Dave

[kevinm128]

Edited to remove domain names:

I have a user with the same problem. Here's the fatal log:

ERROR IMAP Server Da(IMAP Server Pr) Tue Jul 11 10:28:26 2006
[OM 24070] Debug message for Lab use :
imap41_fetch.c, getStructure(): Message dref 000c3deb351b752c had no envelope. Returned MIME structure was: OMHEADER (VERSION 1.0 FLAGS NONE) RFC822.HEADER {
514}
Return-Path: <Jennifer.Wolfe@domain.com>
Date: Thu, 29 Jun 2006 15:41:36 -0500
From: "Jennifer Wolfe" <Jennifer.Wolfe@domain.com>
To: "Ron Dearking" <ron.dearking@domain.com>
cc: "Don Costello" <Don.Costello@domain.com>
Message-ID: <L6DE27338C69042aaB0676C5F517A9965.1151613694.mail.domain.com@MHS>
In-Reply-To: <"52sbam(036*"@MHS>
Subject: RE: Business Cards
X-Scalix-Class: IPM.Note
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="scalix-part-00685b6eed=_02"

ENV (DATE "Thu, 29 Jun 2006 15:41:36 -0500" SUBJECT "RE: Business Cards" FROM ("\"Jennifer Wolfe\" <Jennifer.Wolfe@domain.com>") TO ("\"Ron Dearking\" <
ron.dearking@domain.com>") CC ("\"Don Costello\" <Don.Costello@domain.com>") INREPLYTO "<"52sbam(036*"@MHS>" MSGID "<L6DE27338C69042aaB0676C5F517A9
965.1151613694.mail.domain.com@MHS>" ) DREF 000c3deb351b752c BODY ((TYPE MULTIPART PATH 1 BODY ((TYPE MULTIPART PATH 2 BODY ((PATH 3 TYPE text STYPE pla
in ENC quoted-printable SIZE 1321 LINES 95 DISP inline ) (PATH 4 TYPE text STYPE html ENC quoted-printable SIZE 12657 LINES 382 DISP inline ) ) STYPE alterna
tive TPARMS (boundary "2_0_150_c239d7MHTML_=_01") ) (PATH 5 TYPE image STYPE gif CONTID "image001.gif@01C69B92.7F5C6550" ENC base64 SIZE 202 LINES 3 DISP att
achment DPARMS (filename "image001.gif") ) ) STYPE related TPARMS (boundary "scalix-part-00685b6eed=_02") )) SIZE 15329 LINES 520
User Name: Don Costello / mail, domain/CN=Don Costello
Pid of logging process: 948


ERROR IMAP Server Da(IMAP Server Pr) Tue Jul 11 10:28:26 2006
[OM 24070] Debug message for Lab use :
imapMimeDumpFile(): Batch file = /var/opt/scalix/temp/imap.8wjEKc , lastSeekPos = 1485, pos = 1485
User Name: Don Costello / mail, domain/CN=Don Costello
Pid of logging process: 948


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) Tue Jul 11 10:28:26 2006
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 948
Procedure trace follows:
-> msl_transform_
<- msl_transform_
-> msl_transform_
<- msl_transform_
<- msl_readContainerOpenedParent
-> msl_outputBodyStructure
<- msl_outputBodyStructure
<- imapMimeGetStructure
-> imapparse_structure
<- imapparse_structure
-> imapMimeDumpTempFile
<- imapMimeDumpTempFile
<- getStructure
<- getMessageInfo
-> sendMessageInfo
-> appendEnvelope
User Name: Don Costello / mail, domain/CN=Don Costello
Pid of logging process: 948


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) Tue Jul 11 10:28:26 2006
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0xf92f06]
/opt/scalix/lib/libom_er.so[0xf931d6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xf9337f]
/lib/tls/libpthread.so.0[0x60b888]
in.imap41d[0x805982a]
in.imap41d[0x805aac5]
in.imap41d[0x805efa9]
in.imap41d[0x806034d]
in.imap41d[0x8060c06]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x132e23]
in.imap41d[0x804d9c1]
User Name: Don Costello / mail, domain/CN=Don Costello
Pid of logging process: 948

[root@mail logs]#


Any suggestions?
[/quote]

[ScalixSupport]

I would like to see the source of this message. If you could access this account with Thunderbird, highlight the message, hit ctrl+u, and send the source to support at scalix dot com to my attention I'll let you know what I find.

Thanks,
Don

[kevinm128]

Unfortunately the message disappeared and the user's SWA retuned to normal before I could retrieve the message. If this happens again I'll grab the message and let you know.

[mosestruong]

I'm also getting a similar error - which causes Thunderbird to give an error: The current command did not succeed. The mail server responded: some of the requested messages no longer exist.

Below is the error found in omshowlog (with the location edited out):

ERROR IMAP Server Da(IMAP Server Pr) 09.05.09 08:27:25
[OM 24070] Debug message for Lab use :
imap41_fetch.c, getStructure(): Message dref 0005c395cfbee45c had no envelope. Returned MIME structure was: OMHEADER (VERSION 1.0 FLAGS NONE) RFC822.HEADER {1909}
Date: Fri, 24 Jul 2009 14:38:30 +1000v>From: CSD Email <csd@domain.com>v>Organization: My Organisationv>X-Mozilla-Draft-Info: internal/draft; vcard=0; receipt=0; uuencode=0v>User-Agent: Thunderbird 2.0.0.22 (Windows/20090605)v>MIME-Version: 1.0v>To: Region-admin@domain2.comv>Subject: CSD Tribal Resource Kit DVDv>Content-Type: text/plain; charset=windows-1252; format=flowedv>Content-Transfer-Encoding: 8bitv>Message-ID: <4A693AC6.8050307@domain.com>v>v>v>v>v> v>v>v>Please send a copy of the Tribal Resource Kit DVD to all v>tribalv>v>teams if you have not already done so. Along with a v>number ofv>software v>updates and useful applications, it includes the v>entirev>UUPlus CD and all of the installation instructions which the v>Greenlawsv>in XXXXX currently seem to be lacking. So, I'm just checking v>to seev>whether the disc wasn't sent to them, or whether they have it, v>and justv>need to know what's on it.v>v>v>v>--v>v>As Unto Him (Col 3:17)v>v>v>v>Chris Walkerv>v>731-4564v>v>Computer Services Dept.v>v> href="mailto:chris_walker-work@domain.com">chris_walker-work@domain.comv>v>v>v>Could not get through to you by phone so am emailing.v>v>v>v>Heidi Greenlaw in XXXXX was just up. Their email computer crashed. v>Theyv>have another computer that they would like to install UUPlus on. v>Theyv>would like you to send all that they need to do v>bushv>email—instructions, everything—to the Region Admin email address. v>Regionv>Admin can then put it on a CD to go into Greenlaws on Tuesday. v>They dov>not have another flight for some time.v>v>v>v>Address is href="mailto:Region-admin@domain.com">Region-admin@domain.com v>class="moz-txt-link-rfc2396E" v>href="mailto:Region-admin@domain.com"><mailto:Region-admin@domain.com>v>v>v>v>Thanks.v>v>v>v>Arlitav>v>v>v>v>v>As Unto Him (Col 3:17)v>v>Chris Walkerv>731-4564v>Computer Services Dept.v>chris_walker-work@domain.comv>v>v>v>v>v>v>v>ENV (DATE "Fri, 24 Jul 2009 14:38:30 +1000v>From: CSD Email <csd@domain.com>v>Organization: My Organisationv>X-Mozilla-Draft-Info: internal/draft; vcard=0; receipt=0; uuencode=0v>User-Agent: Thunderbird 2.0.0.22 (Windows/20090605)v>MIME-Version: 1.0v>To: Region-admin@domain2.comv>Subject: CSD Tribal Resource Kit DVDv>Content-Type: text/plain; charset=windows-1252; format=flowedv>Content-Transfer-Encoding: 8bitv>Message-ID: <4A693AC6.8050307@domain.com>v>v>v>v>v> v>v>v>Please send a copy of the Tribal Resource Kit DVD to all v>tribalv>v>teams if you have not already done so. Along with a v>number ofv>software v>updates and useful applications, it includes the v>entirev>UUPlus CD and all of the installation instructions which the v>Greenlawsv>in XXXXX currently seem to be lacking. So, I'm just checking v>to seev>whether the disc wasn't sent to them, or whether they have it, v>and justv>need to know what's on it.v>v>v>v>--v>v>As Unto Him (Col 3:17)v>v>v>v>Chris Walkerv>v>731-4564v>v>Computer Services Dept.v>v> href="mailto:chris_walker-work@domain.com">chris_walker-work@domain.comv>v>v>v>Could not get through to you by phone so am emailing.v>v>v>v>Heidi Greenlaw in XXXXX was just up. Their email computer crashed. v>Theyv>have another computer that they would like to install UUPlus on. v>Theyv>would like you to send all that they need to do v>bushv>email—instructions, everything—to the Region Admin email address. v>Regionv>Admin can then put it on a CD to go into Greenlaws on Tuesday. v>They dov>not have another flight for some time.v>v>v>v>Address is href="mailto:Region-admin@domain.com">Region-admin@domain.com v>class="moz-txt-link-rfc2396E" v>href="mailto:Region-admin@domain.com"><mailto:Region-admin@domain.com>v>v>v>v>Thanks.v>v>v>v>Arlitav>v>v>v>v>v>As Unto Him (Col 3:17)v>v>Chris Walkerv>731-4564v>Computer Services Dept.v>chris_walker-work@domain.comv>v>v>v>v>v>v>v>" SUBJECT "" ) DREF NONE BODY ((PATH 1 TYPE text STYPE plain SIZE 0 LINES 0 )) SIZE 1909 LINES 0
User Name: CSD / scalix/CN=CSD