webmail login fail

[kackstelze]

Hi,

I can login to SAC with admin and a user with admin rights, but login to webmail (SWA) failed. Message said that user or password is wrong.

here output of omshow:

Code: Select all

[root@server rpm-pakete]# omshowu -n bjoern
Authentication ID: bjoern
User Name : Bjoern Schlueter /CN=Bjoern Schlueter
MailNode : server,linux
Internet Address : "Bjoern Schlueter" <BjoernSchlueter@mercedes-jahreswagen.de>
System Login : 55001
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : GERMAN
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Full


any idea ?!?!

[ScalixSupport]

Try

omoff -w -d0 imap

ps -ef |grep imap

If you have any imap sessions hanging around kill those off. Then:

omon imap

Try logging on again.

Thanks,
Don

[kackstelze]

ok, i tried, but doesn't work. There were no imap processes running.

The connect with the outlook-connector isn't working too.

edit:
I found a post that first seems to be the same problem:
FC4 64bit, sac working, swa login fail.

The post solved the problem by changing the user from premium to normal and back to premium, i tried it, but the same error appears. "Wrong user or password".


thanks

[ScalixSupport]

What is the output of

omstat -s

and

omstat -a

Thanks,
Don

[kackstelze]

Hi,

I reinstalled Fedora and intsall Scalix again. Now its working! I don't know what the problem was. The only difference was, that I installed some Keboros authentication Packets, but I can not say if that solved the problem or another thing?!

For Fedora users: it is important to disable SELinux and to write a hosts file with a FQDN entry Before installing Scalix!

Thanks to Don and the good scalix service here! :D

[rpl]

I have the same problem. SWA-Login is not possible for sxadmin and other users, created using SAC.
SWA works fine for all users syncronized from ActiveDirectory.

Please see my sxadmin and a testuser, login to SAC works, login to SWA doesn´t work.

hermes:/opt/scalix/bin # omshowu -n sxadmin
Authentication ID: sxadmin@hermes.jena-optronik.de
User Name : sxadmin /CN=sxadmin
MailNode : hermes,jop
Internet Address : sxadmin@jena-optronik.de
System Login : sxadmin
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Virtual Vault : Enabled (default)
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Limited
hermes:/opt/scalix/bin #
hermes:/opt/scalix/bin # omshowu -n "Johanna Pohl"
Authentication ID: Johanna.Pohl
User Name : Johanna Pohl /CN=Pohl, Johanna
MailNode : hermes,jop
Internet Address : "Pohl, Johanna" <Johanna.Pohl@jena-optronik.de>
System Login : 62062
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : GERMAN
Virtual Vault : Enabled (default)
Aliases :
jojo /CN=jojo
Mail Account: Unlocked
Last Signon : Never.
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
User Class : Limited
#
hermes:/opt/scalix/bin # omstat -a
PC Monitor Started NON-STOP 0
Directory Relay Server Started 06.14.06
Notification Server Started 06.14.06 0
Shared memory daemon Started NON-STOP
Notification Monitor Started NON-STOP
Session Monitor Started NON-STOP
Container Access Monitor Started NON-STOP
Item Structure Server Stopped
Database Monitor Started 06.14.06
Licence Monitor Daemon Started NON-STOP
LDAP Daemon Started 06.14.06
Queue Manager Started NON-STOP
Item Delete Daemon Started NON-STOP
IMAP Server Daemon Started 06.14.06
SMTP Relay Started 06.14.06
Mime Browser Controller Started 06.14.06

hermes:/opt/scalix/bin # omstat -s
Service Router Started 06.26.06 0
Local Delivery Started 06.14.06 0
Internet Mail Gateway Started 06.14.06 0
Local Client Interface Enabled 06.14.06 0
Remote Client Interface Enabled 06.14.06 18
Test Server Started 06.14.06 0
Request Server Started 06.14.06 0
Print Server Started 06.14.06 0
Bulletin Board Server Started 06.14.06 0
Background Search Service Started 06.14.06 0
CDA Server Started 06.14.06 0
POP3 interface Started 06.14.06 0
Omscan Server Started 06.14.06 0
Archiver Started 06.14.06 0
#


I have no chance to reinstall the system, we are going in operation next week.
In my testinstallation before I never had this problem.

Any idea?

[ScalixSupport]

This is most likely a changed password, please use omof -d0 imap rci; omon rci imap

Cheers,

Sascha.

[rpl]

Same result, it does´t work using IMAP or SWA

I tried POP3 to accees the sxadmin mailbox. It works.

[rpl]

I found this in /var/log/messages, may be of interest.

Jun 30 16:43:03 hermes in.imap41d: unable to dlopen /opt/scalix/lib/security/libplain.so: /opt/scalix/lib/security/libplain.so: cannot open shared object file: No such file or directory
Jun 30 16:43:35 hermes in.imap41d: unable to dlopen /opt/scalix/lib/security/libcrammd5.so: /opt/scalix/lib/security/libcrammd5.so: cannot open shared object file: No such file or directory
Jun 30 16:43:35 hermes in.imap41d: unable to dlopen /opt/scalix/lib/security/libdigestmd5.so: /opt/scalix/lib/security/libdigestmd5.so: cannot open shared object file: No such file or directory

[ScalixSupport]

This means that you haven't installed the SASL libraries as documented in the requirements or that you are using a 64-bit machine and haven't installed the 32-bt SASL libraries.

Cheers

Dave

[rpl]

# cat SuSE-release
SUSE LINUX 10.0 (X86-64) OSS
VERSION = 10.0
#
# rpm -qa | grep sasl
cyrus-sasl-digestmd5-2.1.21-3
cyrus-sasl-gssapi-2.1.21-3
cyrus-sasl-plain-2.1.21-3
cyrus-sasl-crammd5-2.1.21-3
cyrus-sasl-sqlauxprop-2.1.21-3
cyrus-sasl-2.1.21-3
cyrus-sasl-32bit-2.1.21-3
cyrus-sasl-saslauthd-2.1.21-3
cyrus-sasl-otp-2.1.21-3
#

[rpl]

The problem is fixed.
1. I copied the missing libraries from a 32 bit machine. No more error mesages.
2. Login problem of local users caused by wrong /var/opt/scalix/sys/pam.d/ual.remote.

Thanks for help.

[dkelly]

You need to run the command

Code: Select all

rpm --qf '%{name} %{arch}\n' -qa cyrus\*

as this will tell you if you have the 64-bit or 32-bit versions of those RPMs.

You need to make sure that the 32-bit versions of the following libraries are installed:

cyrus-sasl-digestmd5-2.1.21-3
cyrus-sasl-plain-2.1.21-3
cyrus-sasl-crammd5-2.1.21-3

Cheers

Dave