IMAP timeout

[xming]

Hi,

We are running version 10 and using outlook IMAP for some users. Sometimes the IMAP client just says IMAP server timeout, and this is what I get in the IMAP log (seg faults)

TIA


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.19.06 08:46:53
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 12802
Procedure trace follows:
-> ual_BuildListEntry
-> ual_GetFileAttribPtr
<- ual_GetFileAttribPtr
-> ct_ReadExtension 3002 len=5 rec=6437
<- ct_ReadExtension
<- ct_ReadExtension 3002 len=5 rec=6437
-> ual_GetMsgId
<- ual_GetMsgId
-> ual_GetAckId
<- ual_GetAckId
-> mapi_SyncCompFlags
<- mapi_SyncCompFlags
<- ual_BuildListEntry
-> ual_RemoveListFromCache
<- ual_RemoveListFromCache
<- ual_CancelList
User Name: <none>
Last Folder: UserFolder - Inbox


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.19.06 08:46:53
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x703f06]
/opt/scalix/lib/libom_er.so[0x7041d6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x70437f]
/lib/tls/libpthread.so.0[0xd44888]
/opt/scalix/lib/libom_ual.so(ual_DeleteChildNoDataLists+0x8e)[0x7421e1]
/opt/scalix/lib/libom_ual.so(ual_PrepList+0x6e4)[0x7bb1d5]
/opt/scalix/lib/libom_ual.so(ual_PrepareList+0x38c)[0x7bc5e3]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x354)[0x7a544f]
/opt/scalix/lib/libom_tucl.so(uall_read+0x17b)[0x3dc3e8]
/opt/scalix/lib/libom_tucl.so(ual_recv+0x32)[0x3d8af5]
in.imap41d[0x807570b]
in.imap41d[0x807979d]
in.imap41d[0x807ba4a]
in.imap41d[0x8051351]
in.imap41d[0x805efa9]
in.imap41d[0x8055a40]
in.imap41d[0x80636de]
in.imap41d[0x806423f]
in.imap41d[0x805efa9]
in.imap41d[0x806034d]
in.imap41d[0x8060c06]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x134e23]
in.imap41d[0x804d9c1]
User Name: <none>
Last Folder: UserFolder - Inbox


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.19.06 08:46:58
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 12896
Procedure trace follows:
-> ual_BuildListEntry
-> ual_GetFileAttribPtr
<- ual_GetFileAttribPtr
-> ct_ReadExtension 3002 len=5 rec=6437
<- ct_ReadExtension
<- ct_ReadExtension 3002 len=5 rec=6437
-> ual_GetMsgId
<- ual_GetMsgId
-> ual_GetAckId
<- ual_GetAckId
-> mapi_SyncCompFlags
<- mapi_SyncCompFlags
<- ual_BuildListEntry
-> ual_RemoveListFromCache
<- ual_RemoveListFromCache
<- ual_CancelList
User Name: <none>
Last Folder: UserFolder - Inbox


SERIOUS ERROR IMAP Server Da(IMAP Server Pr) 06.19.06 08:46:58
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0x703f06]
/opt/scalix/lib/libom_er.so[0x7041d6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x70437f]
/lib/tls/libpthread.so.0[0xd44888]
/opt/scalix/lib/libom_ual.so(ual_DeleteChildNoDataLists+0x8e)[0x7421e1]
/opt/scalix/lib/libom_ual.so(ual_PrepList+0x6e4)[0x7bb1d5]
/opt/scalix/lib/libom_ual.so(ual_PrepareList+0x38c)[0x7bc5e3]
/opt/scalix/lib/libom_ual.so(ual_RecvReply+0x354)[0x7a544f]
/opt/scalix/lib/libom_tucl.so(uall_read+0x17b)[0x3dc3e8]
/opt/scalix/lib/libom_tucl.so(ual_recv+0x32)[0x3d8af5]
in.imap41d[0x807570b]
in.imap41d[0x807979d]
in.imap41d[0x807ba4a]
in.imap41d[0x8051351]
in.imap41d[0x805efa9]
in.imap41d[0x8055a40]
in.imap41d[0x80636de]
in.imap41d[0x806423f]
in.imap41d[0x805efa9]
in.imap41d[0x806034d]
in.imap41d[0x8060c06]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x134e23]
in.imap41d[0x804d9c1]
User Name: <none>
Last Folder: UserFolder - Inbox


WARNING IMAP Server Da(IMAP Server Pr) 06.19.06 08:47:04
[SYS 104] Connection reset by peer
User Name: <none>
-> imapparse_structure
-> parseEnvelopeStructure
<- parseEnvelopeStructure
-> imapinit_body
<- imapinit_body
-> parseBodyStructure
-> parseBodyStructure
-> parseBodyStructure
<- parseBodyStructure
<- parseBodyStructure
<- parseBodyStructure
<- imapparse_structure
<- getStructure
<- getMessageInfo
-> sendMessageInfo
<- /build/10.0.1.3/src/lib/ombase/os/os_fputs.c:39[1,104]


WARNING IMAP Server Da(IMAP Server Pr) 06.19.06 17:53:07
[SYS 104] Connection reset by peer
User Name: <none2>
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- /build/10.0.1.3/src/lib/ombase/os/os_fputs.c:39[1,104]


WARNING IMAP Server Da(IMAP Server Pr) 06.19.06 17:53:07
[SYS 104] Connection reset by peer
User Name: <none2>
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- sendMessageInfo
-> getMessageInfo
<- getMessageInfo
-> sendMessageInfo
<- /build/10.0.1.3/src/lib/ombase/os/os_fputs.c:39[1,104]


WARNING IMAP Server Da(IMAP Server Pr) 06.19.06 20:39:17
[OM 3433] The open container reference provided is invalid.
User Name: <none3>
Last Folder: OMA
-> ual_BuildFlags
<- ual_BuildFlags
-> ual_ConvORNCheck
-> ual_ConvertORN
-> ual_GetUserCharSet
<- ual_ConvertORN
<- ual_ConvORNCheck
<- ual_ListCtnerRecord
-> ual_PackSyncRecord
<- ual_PackSyncRecord
-> ual_ListCtnerRecord
-> ual_ConvStrToUser
-> ual_BuildFlags
-> ct_HasSubFolder
<- /build/10.0.1.3/src/lib/ct/ct_octner.c:74[3,3433]


WARNING IMAP Server Da(IMAP Server Pr) 06.20.06 08:45:27
[OM 3433] The open container reference provided is invalid.
User Name: <none3>
Last Folder: OMA
-> ual_BuildFlags
<- ual_BuildFlags
-> ual_ConvORNCheck
-> ual_ConvertORN
-> ual_GetUserCharSet
<- ual_ConvertORN
<- ual_ConvORNCheck
<- ual_ListCtnerRecord
-> ual_PackSyncRecord
<- ual_PackSyncRecord
-> ual_ListCtnerRecord
-> ual_ConvStrToUser
-> ual_BuildFlags
-> ct_HasSubFolder
<- /build/10.0.1.3/src/lib/ct/ct_octner.c:74[3,3433]

[ScalixSupport]

Hi,

Are you also using SWA? Are any other imap clients used?

Thanks,
Yuri

[xming]

Hi,

I have tested SWA, but it's not heavily used, the users prefer OL2k3, should I try other imap clients?

cheers