SWA error 0

[lpgroup]

I can logon to SWA but about 30 sec after logon i get an error 0 and I can only see 2 days worth of emails. I have run omtidyallu -M and all the other maint rutines. Has anyone else seen this?

[ScalixSupport]

What server version? What SWA version? What browser and version?

Reproduce the error then have a look in the swa log in $TOMCAT_HOME/logs. Please post the relevant portion of the log.

Thanks,
Don

[lpgroup]

Hope this helps

Swa version 9.4.0.52
Browser - IE 6.0 and Firefox 1.07


[root@mail logs]# cat scalix-swa_log.2006-05-03.txt
2006-05-03 13:32:57 StandardContext[/webmail]ip: 72.48.88.19; username: user@company.net; message: <SOAP-ENV:Fault><faultcode>SOAP-ENV:SERVER.ArrayIndexOutOfBoundsException</faultcode><faultstring>0

</faultstring><detail><e:ArrayIndexOutOfBoundsException xmlns:e="http://scalix.com/errors"><message>0

</message><debug>java.lang.ArrayIndexOutOfBoundsException: 0
at javax.mail.internet.MimeMessage.getSender(MimeMessage.java:400)
at com.oddpost.server.mail.MessageEnvelopeConverter.convertStandardHeaders(MessageEnvelopeConverter.java:442)
at com.oddpost.server.mail.MessageEnvelopeConverter.convertToXml(MessageEnvelopeConverter.java:114)
at com.oddpost.server.mail.MailMessage.makeXmlForOneMessageHeader(MailMessage.java:465)
at com.oddpost.server.mail.MailMessage.getHeaders(MailMessage.java:520)
at com.oddpost.server.mail.MailMessage.fetchHeadersXml(MailMessage.java:817)
at com.oddpost.server.module.SoapMail.fetchMessageHeaders(SoapMail.java:667)
at sun.reflect.GeneratedMethodAccessor52.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.oddpost.soap.SoapModule.invokeMethod(SoapModule.java:238)
at com.oddpost.soap.SoapRequestImpl.execute(SoapRequestImpl.java:140)
at com.oddpost.server.HttpRequestHandler.handleRequest(HttpRequestHandler.java:221)
at com.oddpost.server.SoapServlet.doPost(SoapServlet.java:50)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.oddpost.server.filter.HttpConfFilter.doFilter(HttpConfFilter.java:175)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
... skipping the last 25 lines as irrelevant...
</debug></e:ArrayIndexOutOfBoundsException></detail></SOAP-ENV:Fault>

[ScalixSupport]

You say that you've run all the maintenance utilities. Humor me and tell me you tried:

omscan -Afx -U "user name"

Are you seeing anything in /var/opt/scalix/logs/fatal related to this problem?

Are you able to access this mailbox with outlook? You may have luck moving messages out of the inbox one at a time or in batches until you are able to access it with swa without error.

Thanks,
Don

[lpgroup]

[root@mail ~]# omscan -Afx -U "ian lanning"
omscan running on 05.03.06 at 19:57:29.
Host computer : mail.tlpgroup.net.
Fix mode requested.

Last omscan tool run on 05.03.06 at 19:57:04; duration 0 minute(s).
Previous server cycle run on 04.13.06 at 05:06:37; duration 4 minute(s).
Current server cycle not started; service reset or delayed.


Extra check option requested.
Active scan option requested.

Scanning file/dir links .... done.

CAUTION: Scanning of message store has started.
Mounted file/dir links must be maintained during the scan.
VxFS file system must not be reorganized - see omscan(1M).

Checking/Scanning user trays .... done.

Disk usage ....

USER NAME IN OUT PDG FCAB DLST WB T OTAL (KB)

Ian Lanning /mail,tlpgroup/CN= 32914 1 27201 3341 1 1 63 459


All of my users are having this problem does this mean I have to open all their mail boxes and start moving mail?

[ScalixSupport]

Everyone is getting this? Maybe it was a bad (spam) message sent to everyone. Try logging on with the admin account (sxadmin.) How does that work out?

Thanks,
Don

[lpgroup]

Ok you are telling me that the system has no function to discard bad mesages? I respectfully request a bad message discard function be added to the features for the next rev. :wink: