Any chance we could have a forum of "Success Stories" or something like that? It would be great to read about all the folks who run Scalix and haven't had to reboot in a year...stuff like that!!!! Or a "lounge"?? Where users could chat amongst themselves?
Just a couple of thoughts!!
More forums?
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jaime.pinto
- Scalix Star
- Posts: 709
- Joined: Fri Feb 23, 2007 6:50 pm
- Location: Toronto - Canada
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KevinAnderson
Not sure what you're seeing that would make you say that Jaime.
I believe you purchased SBE in Feb, which would allow you to open an incident with support (at no additional cost) if you had an outstanding problem that needed to be resolved. Thus far that hasn't happened, so I'm not completely sure how to respond to your post.
You make it sound as if you aren't happy with the product, but you also have no outstanding issues that need to be resolved. If you have an outstanding issue, please do open a case by sending email to suport at scalx dot com, but spell it correctly.
Kev.
I believe you purchased SBE in Feb, which would allow you to open an incident with support (at no additional cost) if you had an outstanding problem that needed to be resolved. Thus far that hasn't happened, so I'm not completely sure how to respond to your post.
You make it sound as if you aren't happy with the product, but you also have no outstanding issues that need to be resolved. If you have an outstanding issue, please do open a case by sending email to suport at scalx dot com, but spell it correctly.
Kev.
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jaime.pinto
- Scalix Star
- Posts: 709
- Joined: Fri Feb 23, 2007 6:50 pm
- Location: Toronto - Canada
Come on Kev!
Lets be realistic! You know exactly what I'm referring to. Opening an incident report with support will not fix the current deficiencies/bugs of the Windows connector for example, or address the list of annoyances that I posted on this forum a few days ago.
I applaud the existence of this forum because it servers 2 purposes:
1) give end-users a resource to reach out first hand to other users with more experience.
2) give scalix a source of information of how users perceive the product and the problems they are having "from their perspective".
Of course we're all somewhat happy with the product, otherwise we would have already quit it! For sure not even following this forum anymore.
But lets not be all that presumptuous over there at scalix to believe you are a success story already because we don't contact you "officially" to ask for help. Maybe we just don't expect you will be able to help anyway, so we invest our time on another channel, such as this forum. Many times over the problem of one customer is the one of many others, and so is the solution. And again, lets not be so presumptuous over there at scalix to believe that only you guys have all the answers. I've been around software development long enough to know that often times end-users have many "creative" forms to use the product in ways never anticipated by the developers.
My previous post does imply I seriously believe your product is not all that ready for prime time yet, and those 1 year success stories my be rare.
But please, don't take my believe for it. I really want to be wrong. I like to know of those out there that are happier with the product than I am.
Jaime
Lets be realistic! You know exactly what I'm referring to. Opening an incident report with support will not fix the current deficiencies/bugs of the Windows connector for example, or address the list of annoyances that I posted on this forum a few days ago.
I applaud the existence of this forum because it servers 2 purposes:
1) give end-users a resource to reach out first hand to other users with more experience.
2) give scalix a source of information of how users perceive the product and the problems they are having "from their perspective".
Of course we're all somewhat happy with the product, otherwise we would have already quit it! For sure not even following this forum anymore.
But lets not be all that presumptuous over there at scalix to believe you are a success story already because we don't contact you "officially" to ask for help. Maybe we just don't expect you will be able to help anyway, so we invest our time on another channel, such as this forum. Many times over the problem of one customer is the one of many others, and so is the solution. And again, lets not be so presumptuous over there at scalix to believe that only you guys have all the answers. I've been around software development long enough to know that often times end-users have many "creative" forms to use the product in ways never anticipated by the developers.
My previous post does imply I seriously believe your product is not all that ready for prime time yet, and those 1 year success stories my be rare.
But please, don't take my believe for it. I really want to be wrong. I like to know of those out there that are happier with the product than I am.
Jaime
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jaime.pinto
- Scalix Star
- Posts: 709
- Joined: Fri Feb 23, 2007 6:50 pm
- Location: Toronto - Canada
jaime.pinto wrote:Come on Kev!
Lets be realistic! You know exactly what I'm referring to. Opening an incident report with support will not fix the current deficiencies/bugs of the Windows connector for example, or address the list of annoyances that I posted on this forum a few days ago.
I applaud the existence of this forum because it servers 2 purposes:
1) give end-users a resource to reach out first hand to other users with more experience.
2) give scalix a source of information of how users perceive the product and the problems they are having "from their perspective".
Of course we're all somewhat happy with the product, otherwise we would have already quit it! For sure not even following this forum anymore.
But lets not be all that presumptuous over there at scalix to believe you are a success story already because we don't contact you "officially" to ask for help. Maybe we just don't expect you will be able to help anyway, so we invest our time on another channel, such as this forum. Many times over the problem of one customer is the one of many others, and so is the solution. And again, lets not be so presumptuous over there at scalix to believe that only you guys have all the answers. I've been around software development long enough to know that often times end-users have many "creative" forms to use the product in ways never anticipated by the developers.
My previous post does imply I seriously believe your product is not all that ready for prime time yet, and those 1 year success stories may be rare.
But please, don't take my believe for it. I really want to be wrong. I like to know of those out there that are happier with the product than I am.
Jaime
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KevinAnderson
Jaime.
I see this thread: viewtopic.php?p=30726
You had a number of questions. I see that the vast majority of them have been addressed. I'm not sure if any remain outstanding. That thread also lists problems with Notify and migration tools, that clearly aren't Scalix's products directly, but that we'd like to assist you with as well. (as other already did).
Calling support may or may not end up with resolution of your issue, but there is a MUCH higher chance of seeing them resolved if we know about issues you have. We implement hotfixes or provide similar "prerelease" fixes for clients who need them in some cases. Obviously, if we have no knowledge that there is a problem, then we won't even attempt to resolve it for you. I'm sure you've seen threads saying "if you're under a support contract, then email support and ask for the hotfix, otherwise it'll be resolved in the next release".
Jaime, we see issues all the time that seem HUGE to the user (and they are, no doubt), but they aren't problems with the product. I spoke to a guy who was frustrated that delegation didn't work, nor did resource booking. He had a DNS problem.
I'm answering here because Support sees your post and doesn't know what to do. If you have a problem, then let us help. You paid for support with the purchase of SBE, so if there are issues, then use it, that's why it's there.
You've been helpful on the forums for others who needed help and you helped them. That puts you near the top of the forum food chain, so to speak. The next step up from you is the support team. If you have issues, then give us a chance to help before commenting that there would be "zero posts" in a success stories forum. I simply don't believe that to be the case. It's a fair bet that the original poster wants to brag about his uptime, about how he saved his company money, about how he's reconnected with his family because he's not in tinkering every weekend. If you find that you are, then perhaps there's something wrong with your install, and if that's the case, we'd really like to help. Open a case, and let us. You can send it to my attention.
Kev.
I see this thread: viewtopic.php?p=30726
You had a number of questions. I see that the vast majority of them have been addressed. I'm not sure if any remain outstanding. That thread also lists problems with Notify and migration tools, that clearly aren't Scalix's products directly, but that we'd like to assist you with as well. (as other already did).
Calling support may or may not end up with resolution of your issue, but there is a MUCH higher chance of seeing them resolved if we know about issues you have. We implement hotfixes or provide similar "prerelease" fixes for clients who need them in some cases. Obviously, if we have no knowledge that there is a problem, then we won't even attempt to resolve it for you. I'm sure you've seen threads saying "if you're under a support contract, then email support and ask for the hotfix, otherwise it'll be resolved in the next release".
Jaime, we see issues all the time that seem HUGE to the user (and they are, no doubt), but they aren't problems with the product. I spoke to a guy who was frustrated that delegation didn't work, nor did resource booking. He had a DNS problem.
I'm answering here because Support sees your post and doesn't know what to do. If you have a problem, then let us help. You paid for support with the purchase of SBE, so if there are issues, then use it, that's why it's there.
You've been helpful on the forums for others who needed help and you helped them. That puts you near the top of the forum food chain, so to speak. The next step up from you is the support team. If you have issues, then give us a chance to help before commenting that there would be "zero posts" in a success stories forum. I simply don't believe that to be the case. It's a fair bet that the original poster wants to brag about his uptime, about how he saved his company money, about how he's reconnected with his family because he's not in tinkering every weekend. If you find that you are, then perhaps there's something wrong with your install, and if that's the case, we'd really like to help. Open a case, and let us. You can send it to my attention.
Kev.
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dougp23
- Posts: 229
- Joined: Thu Feb 15, 2007 2:42 pm
Well I didn't expect my post to go this route, but it's OK.
Kevin, I think you've hit the nail on the head on a few points. I like Scalix, I want to brag about the money I am saving my company, it seems very stable. I had one bout of serious instability, and that was my bungled attempt at installing MIMEDefang, which led to Sendmail not running, and just a nightmare. I have become a very firm believer of "if it ain't broke, don't fix it". That being said, this post was meant for YOU Kevin (and the Scalix guys). If I come to the forums, and I do visit a fair amount, I would RUN from your product, because the forums are all "issue related". I am sure there are people out there running Scalix and doing just fine with it and would love to brag about it and maybe even share enhancements they have done.
As far as things like Outlook goes, let's be real honest here. Outlook is an unqualified POS. There is probably not another email client out there that mangles more standards and happily processes more malware and viruses, than Outlook. If Outlook NEVER worked with Scalix, I'd be happy. I have yet to rollout the Connector, I tell people if they want the Outlook like experience to use the Web client.
In fairness to Jaime, I wish Tech Support was easier to reach and deal with. During my crisis, I purchased a one time incident. We were not allowed to chat via AOL IM, or by phone. This meant troubleshooting by email. By the time I would send an email, wait for it to arrive, wait for an answer, I had fixed one issue. I have ZERO qualms about paying $300 for an incident, but I bet we could have solved it in 10 minutes if we were talking over the phone. I also know Kevin that staffing is always an issue, trust me, I know only too well being a small business operator myself.
I think what Scalix has with their products is truly impressive. I priced Exchange for 50 users, anywhere from $12,000 to $15,000. I have PM'd a few people to say "wow, I mean once you set it up and leave it alone, how is it" and almost always I get stories of thousands of emails each week flawlessly processed and server uptime measured in many months. I think if everyone could hear more of those, what a bonus for everyone!!
Kevin, I think you've hit the nail on the head on a few points. I like Scalix, I want to brag about the money I am saving my company, it seems very stable. I had one bout of serious instability, and that was my bungled attempt at installing MIMEDefang, which led to Sendmail not running, and just a nightmare. I have become a very firm believer of "if it ain't broke, don't fix it". That being said, this post was meant for YOU Kevin (and the Scalix guys). If I come to the forums, and I do visit a fair amount, I would RUN from your product, because the forums are all "issue related". I am sure there are people out there running Scalix and doing just fine with it and would love to brag about it and maybe even share enhancements they have done.
As far as things like Outlook goes, let's be real honest here. Outlook is an unqualified POS. There is probably not another email client out there that mangles more standards and happily processes more malware and viruses, than Outlook. If Outlook NEVER worked with Scalix, I'd be happy. I have yet to rollout the Connector, I tell people if they want the Outlook like experience to use the Web client.
In fairness to Jaime, I wish Tech Support was easier to reach and deal with. During my crisis, I purchased a one time incident. We were not allowed to chat via AOL IM, or by phone. This meant troubleshooting by email. By the time I would send an email, wait for it to arrive, wait for an answer, I had fixed one issue. I have ZERO qualms about paying $300 for an incident, but I bet we could have solved it in 10 minutes if we were talking over the phone. I also know Kevin that staffing is always an issue, trust me, I know only too well being a small business operator myself.
I think what Scalix has with their products is truly impressive. I priced Exchange for 50 users, anywhere from $12,000 to $15,000. I have PM'd a few people to say "wow, I mean once you set it up and leave it alone, how is it" and almost always I get stories of thousands of emails each week flawlessly processed and server uptime measured in many months. I think if everyone could hear more of those, what a bonus for everyone!!
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