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Scalix Internet mail gateway

Posted: Tue Jan 30, 2007 9:56 am
by yanivomc
Hey, i am an IT manger for a big software company and i have a critical problem
regarding scalix.

on every new day the Internet mail gateway service and the local delivery service
stopping due to "bad" email.

what is the reason that cousin this?
and how can i fix it.

we are totally depending on scalix for our emails and it's Killing ! me :(

the err i get BTW is as follow :

SERIOUS ERROR Internet Mail (Outgoing ) 01.30.07 07:24:18
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 12580
Procedure trace follows:
<- Msg_GetAttachedFile
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> im_ItemRef2FName
<- im_ItemRef2FName
-> im_GetNewTempItemNum
<- im_GetNewTempItemNum
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString


SERIOUS ERROR Internet Mail (Outgoing ) 01.30.07 07:24:18
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb3)[0x2e2d63]
/opt/scalix/lib/libom_er.so[0x2e304c]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x2e31df]
[0xf89420]
/opt/scalix/lib/libom_rtfl.so(rtfl_BuildLine+0xee8)[0x313584]
/opt/scalix/lib/libom_rtfl.so[0x315644]
/opt/scalix/lib/libom_rtfl.so[0x316331]
/opt/scalix/lib/libom_rtfl.so[0x3165e6]
/opt/scalix/lib/libom_rtfl.so(rtfl_Parse+0x129)[0x316e4d]
/opt/scalix/lib/libom_rtfl.so(rtfl_convert+0x102)[0x31429d]
/opt/scalix/lib/libom_mapi.so(mapi_GetUtf8EquivOfFile+0x251)[0xdcc6c1]
/opt/scalix/lib/libom_msl.so[0x3ed274]
/opt/scalix/lib/libom_msl.so(msl_readQMessage+0x28b)[0x3edd7b]
unix.out[0x804b219]
unix.out[0x804ae6e]
/lib/libc.so.6(__libc_start_main+0xdc)[0x4937e4]
unix.out[0x804a101]


SERIOUS ERROR Internet Mail (Outgoing ) 01.30.07 15:44:44
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 2794
Procedure trace follows:
<- Msg_GetAttachedFile
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> tf_GetStrPtr
<- tf_GetStrPtr
-> im_ItemRef2FName
<- im_ItemRef2FName
-> im_GetNewTempItemNum
<- im_GetNewTempItemNum
-> cvc_enhCnvString
<- cvc_CnvStringTryIconv
<- cvc_enhCnvString


Posted: Tue Jan 30, 2007 6:15 pm
by pgeiger
Hi,

look here: viewtopic.php?t=5859

Peter

hey....

Posted: Thu Feb 01, 2007 4:43 am
by yanivomc
so,do i need to install the server build-11.0.1.11 ?...
is it a patch ??
update?

thanks man,
i really need help bout it.

Posted: Thu Feb 01, 2007 11:15 am
by pgeiger
Hi,

its an bugfix release, i hope scalix release it today or tomorrow!
if you an customer of enterprise or SBE edition, you can request an hotfix.

Peter

Thnanks for the help...

Posted: Tue Feb 06, 2007 9:35 am
by yanivomc
have you found the fix ???
is it released already?