Internet Mail Gateway Stopped. Local Delivery Tooo. WHY ?!!

[ivo_toshev]

Hello there,

I never had these problems before in Scalix 10.
2 days ago Local Delivery service was stopped. I didnt know the reason. Nothing usable in log. Then i restarted it and till now, thanks god, no problem with it.

But now i had very unpleasant talk with a boss. And i realised that "Internet Mail Gateway" was stopped. I restarted it - and it starts to work now.
Here is what i get in the log:
----------------
SERIOUS ERROR Internet Mail (Outgoing ) 01.23.07 11:38:27
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 3480
Procedure trace follows:
-> msl_envelopeRcptNext
<- msl_envelopeRcptNext
-> msl_envelopeRcptNext
<- msl_envelopeRcptNext
-> msl_outputMime
-> msl:outputMime
-> im_ItemRef2FName
<- im_ItemRef2FName
-> msl_fileEncodeNmap_
-> im_CrNewTempItem
-> im_GetNewTempItemNum
<- im_GetNewTempItemNum
<- im_CrNewTempItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- msl_fileEncodeNmap_


SERIOUS ERROR Internet Mail (Outgoing ) 01.23.07 11:38:27
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0xb7ee4ee6]
/opt/scalix/lib/libom_er.so[0xb7ee51e6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xb7ee538f]
[0xffffe420]
/opt/scalix/lib/libom_msl.so[0xb7e8193f]
/opt/scalix/lib/libom_msl.so[0xb7e820a7]
/opt/scalix/lib/libom_msl.so[0xb7e8346f]
/opt/scalix/lib/libom_msl.so[0xb7e8430c]
/opt/scalix/lib/libom_msl.so[0xb7e83c9e]
/opt/scalix/lib/libom_msl.so[0xb7e8494c]
/opt/scalix/lib/libom_msl.so(msl_outputMime+0x6d)[0xb7e84a3d]
unix.out[0x804b5cc]
unix.out[0x804af7e]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x46b56de3]
unix.out[0x804a29d]
---------------------------------------

WHAT IS GOING ON WITH THIS SCALIX 11 ?!!?!?
Will soon be maitenance release ?

[florian]

I believe what you ran into with your Internet Mail gateway is covered in http://bugzilla.scalix.com/show_bug.cgi?id=14380


This will indeed be part of the upcoming 11.0.1 maint release, available early next month.

Florian.

[ivo_toshev]

Thanks Florian,
It seems that you are one from a few scalix support members, who answers here.

[florian]

Not true.

I'm not a member of the support team at all; I'm member of the Product Development group and I currently work as Director, Open Source Programs! As such, I'm interested in what the community thinks.

You as a commercial customer should actually be talking to our tech support team by email, etc., if possible!

Florian.

[ivo_toshev]

Yes Florian,
I am a commercial customer.
But talking by email with scalix support just gives me that i have not purchased the support incidends.

Well, but i will not purchase support incidents for something that is by bug in the current version.

All my questions are about is something is a bug or not ?
I will buy ones if i need help in recovering or something totaly meshed the system, or i i am not able to do some tricky admin tasks.

All problems that i had after the upgrade are for things that just worked in Scalix 10.
For most of them i found workarounds or answers by myself.

Of course i will be happy if i can answer if something is a bug or not by myself. but only if i had more information about troubleshooting. That's why i posted such a request in this forum - Rquest for TROUBLESHOOTING GUIDE ( no reply from anyone at scalix too ).

And at last - i didnt knew that in this forum answers will get just community users. Its bad, because Scalix is not so widely used, therefore - there is no answers in Google or anyother sites, as you can find for Exchange.. even for Zimbra...

[florian]

Well, everybody can post in the forum - obviously we don't guarantee any SLA on responses. This is strictly best-effort and I believe we do a pretty good job across the board.

Using commercial support will actually give you guaranteed turnaround and additional services such as hotfixes if that becomes necessary.

I would suggest that, as a commercial customer, you purchase at least one support incident. First, this will help you in case you need it urgently if your system is down, second, you can then talk to support about things that you consider bugs; if something is confirmed to be a bug, the support case will not be deducted and rather be refunded to you.

So I think this is a good entry point to have if you need to get answers in well-defined timeframes....

thoughts?
Florian.

[ivo_toshev]

Yes Florian,

I planned to purchase when we resigne subscription for the next year in the end of Feb.

[mdarby]

I believe what you ran into with your Internet Mail gateway is covered in http://bugzilla.scalix.com/show_bug.cgi?id=14380


This will indeed be part of the upcoming 11.0.1 maint release, available early next month.

Florian.

Where can I download this release? My IMG is completely dead.

[florian]

Just read my signature....

Flo.

[ivo_toshev]

Local Delivery was stopped with "partialy Aborted" status.

And after restarting i recieved some of yesterday messages twice. I mean that i already recieved them yesterday, but after restareting of "Local Delivery" service - i recieved them again !!!

WHAT IS GOING ON ?!

SERIOUS ERROR Local Delivery(Local Delivery) 03.21.07 19:07:48
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 3460
Procedure trace follows:
-> im_GetNewTempItemNum
<- im_GetNewTempItemNum
<- im_CrNewTempItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- msl_fileEncodeNmap_
-> im_ItemRef2FName
<- im_ItemRef2FName
-> msl_fileEncodeNmap_
-> im_CrNewTempItem
-> im_GetNewTempItemNum
<- im_GetNewTempItemNum
<- im_CrNewTempItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- msl_fileEncodeNmap_
Last Msg Id: 3D02E8610514C04F991CF832BA154C66058785E7(a)UKSLMS11.ca.com
Last Msg DirectRef: 00017fc438f5da3c


SERIOUS ERROR Local Delivery(Local Delivery) 03.21.07 19:07:49
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xc6)[0xb7ef5ee6]
/opt/scalix/lib/libom_er.so[0xb7ef61e6]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0xb7ef638f]
[0xffffe420]
/opt/scalix/lib/libom_msl.so[0xb7e0e8c5]
/opt/scalix/lib/libom_msl.so[0xb7e0e361]
/opt/scalix/lib/libom_msl.so[0xb7e0da91]
/opt/scalix/lib/libom_msl.so[0xb7e0d109]
/opt/scalix/lib/libom_msl.so[0xb7e0cbe5]
/opt/scalix/lib/libom_msl.so[0xb7e0c874]
/opt/scalix/lib/libom_msl.so(msl_outputMime+0x71)[0xb7e0c6e5]
/opt/scalix/lib/libom_msl.so(msl_readContainerOpenedParent+0x41b)[0xb7e1696b]
local.delivery[0x804ec21]
local.delivery[0x805970b]
local.delivery[0x80530ea]
local.delivery[0x805c2ab]
local.delivery[0x805dfa3]
local.delivery[0x805ec4b]
/lib/tls/libc.so.6(__libc_start_main+0xd3)[0x46b56de3]
local.delivery[0x804d925]
Last Msg Id: 3D02E8610514C04F991CF832BA154C66058785E7(a)UKSLMS11.ca.com
Last Msg DirectRef: 00017fc438f5da3c

[florian]

have you checked your message store for consistency using omscan?

Florian.

[ivo_toshev]

Not yet....should i ?
I will start omscan -Asvf , but why i can have a message store corruption ?
I mean - nothing wrong happened with the server ( no updates, no reboots ... )
I will start omscan but want to know why this issue happened ?

[florian]

sorry, disregard, i was mixing two threads? Have you restarted (omshut/omrc) your server? If so, does the error re-appear after the restart?

Florian

[ivo_toshev]

Oh yes - i restarted the "Local Delivery" service with omoff/omon and the queue of about 700 messages took 10 minutes to be distributed to the mailboxes.

And i executed omscan ... i think that it will not do anything wrong.

And - why this happens again with a new 11.0.2.1

[florian]

Well, I guess it happens because something is going on that is (a) environmental to your system or (b) inherent [but it's certainly something we're not seeing everywhere - otherwise there would also have been people chiming in to this forum post].

In any case, if this happens reproducibly for you, it needs to be investigated on your system, so please open a support case.

Florian.