Scalix Forums

Posted: **Wed Apr 19, 2006 12:27 am**

Hello All,
I am having to problems, the first being my inability to edit user settings in the SAC, you can view that thread here. The second and seemingly more critical would be with the Local Delivery service.

After noticing the queue filling up in the Local Delivery Queue, I checked to make sure it was started properly and found that in fact the Local Delivery Service was stopped. Upon attempting to restart it, the service crashes again. When checking the error log, this is what I see...

SERIOUS ERROR Local Delivery(Local Delivery) 04.18.06 20:37:47
[OM 10270] Process about to terminate due to error.
Signal (Segmentation Violation) trapped by process 2885
Procedure trace follows:
-> nm_AppendFieldMem
-> nm_AddSeparators
<- nm_AddSeparators
-> nm_ParseORN
<- nm_ParseORN
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_PutFieldMem
-> nm_AppendFieldMem
<- nm_AppendFieldMem
<- nm_PutFieldMem
-> nm_ParseORN
<- nm_ParseORN
<- ul_utUnpackUserEnt
<- ul_FindPrimeUser
<- ul_IsEnu

SERIOUS ERROR Local Delivery(Local Delivery) 04.18.06 20:37:47
[OM 10272] BACKTRACE:
/opt/scalix/lib/libom_er.so(er_add_backtrace+0xb6)[0x920e76]
/opt/scalix/lib/libom_er.so[0x921162]
/opt/scalix/lib/libom_er.so(er_DumpProcAndExit+0x1f)[0x92131f]
[0x284420]
[0x6d646178]
M

any help on interpreting this would be greatly appreciated. Thank you

System:
VA Linux 4400 (Quad 1GHz, 2GB RAM, 100GB)
FedoraCore 4(kernel 2.6.16-1.2069_FC4)
Sendmail 8.13.6
All packages updated with 'yum update' before Scalix Install (04-14-06)

Scalix:
Scalix 10.0.1.3 release 1.fc4
Scalix Remote Execution 10.0.1.21 release 1
Scalix Admin Console 10.0.1.21 release 1
Scalix Web Access 10.0.1.6 release 1

Tomcat:
Apache Tomcat/5.0.28
CATALINA_BASE: /opt/scalix-tomcat
CATALINA_HOME: /opt/scalix-tomcat
CATALINA_TMPDIR: /opt/scalix-tomcat/temp
JAVA_HOME: /usr/java/jre1.5.0_04

Posted: **Wed Apr 19, 2006 1:43 am**

First check who your Error Notification User is set to by typing:

omshowenu

Now, logon as that user and make sure that user's mailbox is isn't full and that it doesn't appear to be corrupted. Let us know what you find.

Thanks,
Rachel

Posted: **Wed Apr 19, 2006 10:25 am**

Rachel, thank you for your quick reply. Below is the result of the 'omshowenu' command:

[root@choosenextstep ~]# omshowenu
sxadmin /choosenextstep,com/CN=sxadmin

I am able to log in to the sxadmin mailbox through SWA without any problem. As for it being full, there is only one e-mail message(a returned mail notification,) and the sxadmin mailbox doesn't have a size limit.

If there is anything else you'd like me to check I will be more than happy to provide any logs, errors, etc. Thank you again for your help

Posted: **Wed Apr 19, 2006 10:29 am**

Please take a look at http://www.scalix.com/community/viewtopic.php?p=9780#9780

Cheers

Dave

Posted: **Wed Apr 19, 2006 10:57 am**

Dave, thank you for pointing me in the right direction, I did a search on the forum for simillar issues and didn't find that thread. For the record incase others may have the same problem(I have a feeling this will creep up often.) this is how it was rectified:

/*
* Replace 'sxadmin' with the ENU
* identified with the 'omshowenu' command
*/
[root@choosenextstep ~]# ommodu -A "sxadmin/CN=sxadmin" -n "sxadmin/CN=sxadmin"
ommodu: The user was modified successfully

Thank you again Dave and Rachel for you help. Also note that this solved my Scalix Admin Console problem.

Scalix Forums

Local Delivery Service Failure - SOLVED

Local Delivery Service Failure - SOLVED

Result#1

Solved