User can't login - Bad magic number in a serialised file

[Christian Gielstrup]

Hi,

I hope somebody can help me with with this problem.
One and only one of my users can't login.
From any type of client, web/T-Bird have even tried with outlook, the user is told that the password is wrong. Changing the password does not help.

This is the error messages from the IMAP service and local delivery service, when looking in the event log.

The user is an administrator (me ) and it's possible to log into SAC.

Hope anyone can give me some hints

WARNING IMAP Server Da(IMAP Server Pr) 01.23.06 09:04:05
[OM 28881] Bad magic number in a serialised file.
User Name: Christian Gielstrup / bertram, foldem/CN=Christian Gielstrup
<- sfl_CloseItem
<- ct_CloseCtner 3002
-> ct_OpenCtner
-> im_OpenItem
-> sfl_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
-> sfl_OpenSfl
-> im_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- im_OpenItem
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_io.c:121[100,28881]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_base.c:354[100,28881]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_base.c:369[100,28881]
<- /build/9.4.0.8/src/lib/ct/ct_open.c:634[100,28881]


ERROR Local Delivery(Local Delivery) 01.22.06 01:34:06
[OM 28880] Bad magic number in an item header record.
<- im_OpenItem
<- ct_OpenStandAloneCtner
<- ct_OpenUserFolder
-> ct_OpenCtner
-> im_OpenItem
-> sfl_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_io.c:53[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:77[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:180[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:194[100,28880]
<- /build/9.4.0.8/src/lib/ct/ct_open.c:634[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_2user.c:621[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_main.c:1231[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_main.c:1343[100,28880]
ERROR Local Delivery(Local Delivery) 01.22.06 02:36:12
[OM 28880] Bad magic number in an item header record.
<- im_OpenItem
<- ct_OpenStandAloneCtner
<- ct_OpenUserFolder
-> ct_OpenCtner
-> im_OpenItem
-> sfl_OpenItem
-> im_ItemRef2FName
<- im_ItemRef2FName
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_io.c:53[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:77[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:180[100,28880]
<- /build/9.4.0.8/src/lib/ombase/sfl/sfl_Items.c:194[100,28880]
<- /build/9.4.0.8/src/lib/ct/ct_open.c:634[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_2user.c:621[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_main.c:1231[100,28880]
<- /build/9.4.0.8/src/bin/ld/ld_main.c:1343[100,28880] :?

[ScalixSupport]

Hello,

local delivery is unable to deliver a message to this user as some of the files seem to have gone foobar. You need to use omcontain to fix the users mailbox.

Type in omcontain and enter the password. I will provide you with the password when you send a note to support _at_ scalix.com.

If this is an important account you may consider purchasing a support incident.

Cheers,

Sascha.

[Christian Gielstrup]

Thank you very much.
I have dropped a note as requested.

Best regards

Christian

[Christian Gielstrup]

Hi Sascha,

did you mail me the passwd yet?

Best regards,


Christian

[Christian Gielstrup]

Hi,

I have tried to "massage" the in tray SF, but I'm out of luck, did I forget how to do this?
Pls comment / advice.
Have I lost my in tray? should I restore?

Thanks in advance..

This is what I have done:

Option?u
User:Christian Gielstrup

User Name = Christian Gielstrup /bertram,foldem
User Number = 103
Ctr Handle = 3001
Done

Option?l
Ctr Handle (3001):
1) User 103 Intray (IN TRAY)
2) User 103 OutTray (OUT TRAY)
3) User 103 Pending Tray (PENDING TRAY)
4) User 103 Filing Tray (FILING AREA)
5) User 103 ListArea Tray (LIST AREA)
Done

Option?o
Ctr Handle (3001):
Entry Number:1
omcontain : [OM 28881] Bad magic number in a serialised file.
Option?

Option?w

Possible input data types are:
1 - Base 32 (OM file) value
2 - Base 16 (hex) value
3 - Base 10 (decimal) value
4 - Base 8 (octal) value
5 - User number
6 - User name
7 - File name reference
8 - Item reference
q - quit
Type:6
Data:christian gielstrup
Number: 103, Name: Christian Gielstrup /bertram,foldem
G directory: ~/user/g000037
U directory: ~/user/u000037

Option?csf
File (~/user/g000037/0000001):
[OM.DIAG 1027] Bad main magic number in the file header, magic number was 2034770027
: [OM 28862] The serialised file specified is not a serialised file.
~/user/g000037/0000001
Problems where found with the serialised file.
Done
Option?fsf
File (~/user/g000037/0000001):
[OM.DIAG 1027] Bad main magic number in the file header, magic number was 2034770027
: [OM 28862] The serialised file specified is not a serialised file.
~/user/g000037/0000001
Problems where found with the serialised file.

[ScalixSupport]

Have I lost my in tray? should I restore?

Option?fsf
File (~/user/g000037/0000001):
[OM.DIAG 1027] Bad main magic number in the file header, magic number was 2034770027
: [OM 28862] The serialised file specified is not a serialised file.
~/user/g000037/0000001
Problems where found with the serialised file.

It's not looking good. Can you ls -al the user directory and does it contain files? Failing that, looks like restore is an attractive alternative. What happened prior to your problem. Surely your /var/opt/scalix/logs/fatal must have something.

Cheers,

Sascha.

[Christian Gielstrup]

Hi Sascha,

had to restore :-(, but thanks for your help.
The corruption was caused by a fatal power outage to the servers..
A journalized format of the message store would had been nice :-)

/var/opt/scalix/logs/fatal just confirms the error:

[OM 28881] Bad magic number in a serialised file.
Pid of logging process: 25381

Thanks again for your assistance.

Best regards,

Christian

Have I lost my in tray? should I restore?

Option?fsf
File (~/user/g000037/0000001):
[OM.DIAG 1027] Bad main magic number in the file header, magic number was 2034770027
: [OM 28862] The serialised file specified is not a serialised file.
~/user/g000037/0000001
Problems where found with the serialised file.

It's not looking good. Can you ls -al the user directory and does it contain files? Failing that, looks like restore is an attractive alternative. What happened prior to your problem. Surely your /var/opt/scalix/logs/fatal must have something.

Cheers,

Sascha.

[ScalixSupport]

Hi Christian,

A journalized format of the message store would had been nice :-)

Please see the technote titled "Corruption/Recovery, ISDB, and SUR."

http://www.scalix.com/support/knowledgebase.html

Regards,
Don

[Christian Gielstrup]

Thanks Don

Hi Christian,

A journalized format of the message store would had been nice :-)

Please see the technote titled "Corruption/Recovery, ISDB, and SUR."

http://www.scalix.com/support/knowledgebase.html

Regards,
Don

[burhankhalid]

I searched for 'Bad magic number' and came upon this thread, but I don't have the exact same error. My error is :

Code: Select all

SERIOUS ERROR           Background Sea(Background Sea) Sun Apr 16 10:13:00 2006
[OM 28880] Bad magic number in an item header record.
Pid of logging process: 22204

This is in the output of ommon

I don't have a fatal log file in /var/opt/scalix/logs

Any ideas?