Cannot Login -- Invalid (but correct) Username/Password

[nowens]

One of my users has not been able to get into his account using the SWA for about a week. He can access his account using POP3, but not the SWA. I've tried changing his password as well as his login name and changing him from a standard to a premium user as well as even giving his account admin just to see if it would make any difference. I have completely restarted the mail server to no effect as well as stopped and restarted all the services using the SAC.

The SWA gives the message "invalid username or password" always.

If I reset the password and require the password be changed at log-on it will accept the first password but once it is changed it will continue to give the "invalid username or password" error.

SWA version 10.0.1.6

Installed on SUSE OSS 10

[ScalixSupport]

Please determine the user's system login id with

omshowu -n "user name"

In the output you will see something like:

System Login : 60540

Issue:

ps -ef |grep 60540

If any processes are returned please kill those processes and try again.

Thanks,
Don

[subir411]

Hi!

I saw a similar issue in this forum, see if this is helpful to you.

http://www.scalix.com/community/viewtop ... light=sasl

Thanks!

- Subir

[meganet]

Just as an aside, as I'm just running across the command omshowu -n from this thread. However, I noticed that it only shows 1 of my users active, but when I run it on other user accounts it just reports:
omshowu : [OM 8040] The user can't be found, or has been deleted.

Any ideas?

[ScalixSupport]

Hi!

Try to run the command:

omshowu -m all

to see a list of all users available.

Now try to see the details for one user using the command:

omshowu -n username/mailnode

For example:

omshowu -n <username>/<mailnode>
NB: <mailnode> should be the mailnode for your Scalix Server. For me mailnode is subir-rhel4 as visible in the result of the command "omshowu -m all"
[root@subir-rhel4 ~]# omshowu -m all
sxadmin /subir-rhel4/CN=sxadmin
sxqueryadmin /subir-rhel4/CN=sxqueryadmin
user02 /subir-rhel4/CN=user02
[root@subir-rhel4 ~]# omshowu -n user02/subir-rhel4

I am sure this would be helpful.

Thanks,
Subir

[meganet]

omshowu -m all, does result in showing all my users. However, when I try to use the -n switch I still can't see resulting info for all except my own account.

I'm worried that for whatever reason this might bork my upcoming Scalix 11 update that I plan on doing...thoughts?