Exchange co-existence: Blank emails

[andre.fourie]

I'm migrating an Exchange 2000 server to Scalix 10GA. Co-existence has been established with Exchange forwarding to Scalix-migrated users using contacts in Active Directory and delivers to Scalix via an SMTP connector on Exchange. Users will be managed in Active Directory with omldapsync synchronising with Scalix. Users will eventually be batch-migrated with eshuttle.

Limited testing works perfectly in all respects:
* Email from the Internet, from Exchange users and from native Scalix users delivers perfectly in any format (HTML, Rich Text, Plain Text) to Scalix users.
* Scalix users can send to other Scalix users, Exchange users and the Internet perfectly.

The test users migrated from Exchange all exist in one Exchange Message Store called "Employees".

The problem of blank emails surfaced when I tried to migrate some users from another Exchange Message Store (on the same server) called "Management". These users, once on Scalix, could still send and receive fine to other Scalix users and any other SMTP server, but when sending or receiving to the Exchange server, the message body is blank. This happens for all message types (HTML, Rich Text and Plain Text).

I've looked through the security policies for the two Message Stores, and the only difference between the two is message size limits. The "Management" MS can send and receive larger emails.

Do you guys have any idea what could be causing this? Perhaps something along the lines of Exchange not allowing in some way the "Management" MS users not to forward via the SMTP connector to Scalix (though that'd be a bit of a funny one since only the message bodies disappear). Or maybe something gets lost in translation for this particular Message Store when translating from TNEF to Scalix format?

I'd really appreciate some your help. Thanks.
Andre

[ScalixSupport]

If you run the command:

Code: Select all

sxlicense

does it show

Code: Select all

System Class: Multi-Server

If not, this is the reason. The TNEF conversion is disabled unless a Multi-Server license is present.

Cheers

Dave

[andre.fourie]

Hi Dave

Yes. It's a full 200 user license for 10ga. Weird thing is that for users migrated from the Exchange "Employees" message store everything is working like a charm. The problem is with this other Exchange message store "Management". The two users I've migrated from there are having these issues where if anyone still on the Exchange server sends them an email or if they reply to or forward a message from Exchange, the message body is blank. Weird!

Thanks for your reply.
Cheers
Andre

[andre.fourie]

Sorry, just thought I'd post the relevant lines from sxlicense:

License Type: Permanent
System Class: Multi-Server
Enterprise Users: 200
Community Users: unlimited

Cheers