Server not responding to /sac: "Could Not Login"

[unficyp]

any news ?

[chris]

Do you guys have default limits lockout limits regarding locking out users who haven't changed their password maybe?

[unficyp]

Not that i know...

but i solved the problem by dumping the whole machine and reinstalled os + scalix.
no idea what was wrong or what i did this time other than during my first install.

[andyh]

Hi,
i have the same Problem. But a new install is not resolved the problem.
System see signature.
Can anybody help me?

Thanks...

[ScalixSupport]

Hi!

Can you send me the results of the following:
omstat -a
omstat -s
omshowu -m all
ps ax | grep tomcat
ps -ax | grep httpd
ps -ax | grep post
rpm -qa | grep scalix
rpm -qa | grep postgres

Can you access SWA-Mobile (http://www.your-scalix-server/m), if yes can you login.

Thanks,
Subir

[andyh]

Hi,
thank you for your answer.
here the settings:

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sles10:~ # omstat -a
PC Monitor                    Started        NON-STOP       0
Directory Relay Server        Started        15:44:18
Notification Server           Started        15:44:18       0
Shared memory daemon          Started        NON-STOP
Notification Monitor          Started        NON-STOP
Session Monitor               Started        NON-STOP
Indexer                       Started        NON-STOP
Stats Daemon                  Started        NON-STOP
Container Access Monitor      Started        NON-STOP
Item Structure Server         Stopped
Database Monitor              Started        15:44:18
Licence Monitor Daemon        Started        NON-STOP
LDAP Daemon                   Started        15:44:18
Queue Manager                 Started        NON-STOP
Item Delete Daemon            Started        NON-STOP
IMAP Server Daemon            Started        15:44:18
SMTP Relay                    Started        15:44:18
Mime Browser Controller       Started        15:44:18
Event Server                  Started        15:44:18


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sles10:~ # omstat -s
Service Router                Started        15:44:22       0
Local Delivery                Started        15:44:22       0
Internet Mail Gateway         Started        15:44:22       0
Local Client Interface        Enabled        15:44:22       0
Remote Client Interface       Enabled        15:44:22       0
Test Server                   Started        15:44:22       0
Request Server                Started        15:44:22       0
Print Server                  Started        15:44:22       0
Bulletin Board Server         Started        15:44:22       0
Background Search Service     Started        15:44:22       0
CDA Server                    Started        15:44:22       0
POP3 interface                Started        15:44:22       0
Omscan Server                 Started        15:44:22       0
Archiver                      Started        15:44:22       0


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sles10:~ # omshowu -m all
sxadmin /sles10/CN=sxadmin
sxqueryadmin /sles10/CN=sxqueryadmin


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sles10:~ # ps ax | grep tomcat
 9087 pts/0    Sl     0:21 /usr/java/jre1.5.0_06/bin/java -server -Djava.net.preferIPv4Stack=true -Xms256m -Xmx256m -Dscalix.instance=/var/opt/scalix/s0 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/var/opt/scalix/s0/tomcat/conf/logging.properties -Djava.endorsed.dirs=/opt/scalix-tomcat/common/endorsed -classpath /usr/java/jre1.5.0_06/lib/tools.jar:/opt/scalix-tomcat/bin/bootstrap.jar:/opt/scalix-tomcat/bin/commons-logging-api.jar -Dcatalina.base=/var/opt/scalix/s0/tomcat -Dcatalina.home=/opt/scalix-tomcat -Djava.io.tmpdir=/var/opt/scalix/s0/tomcat/temp org.apache.catalina.startup.Bootstrap start
 9315 pts/1    S+     0:00 grep tomcat


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sles10:~ # ps ax | grep httpd
 8639 ?        Ss     0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 8640 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 8641 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 8642 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 8643 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 8644 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9001 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9151 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9252 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9274 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9275 ?        S      0:00 /usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf
 9319 pts/1    R+     0:00 grep httpd


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sles10:~ # ps -ax | grep post
Warning: bad ps syntax, perhaps a bogus '-'? See http://procps.sf.net/faq.html
 8843 ?        Ss     0:00 /usr/bin/postmaster -h sles10.duv.local -p 5733 -D /var/opt/scalix/s0/postgres/data -k /var/opt/scalix/s0/postgres/data
 8845 ?        S      0:00 postgres: logger process                             
 8847 ?        S      0:00 postgres: writer process                             
 8848 ?        S      0:00 postgres: stats buffer process                       
 8849 ?        S      0:00 postgres: stats collector process                   
 9112 ?        S      0:00 postgres: scalix scalix 169.254.183.33(60552) idle   
 9113 ?        S      0:00 postgres: scalix scalix 169.254.183.33(49701) idle   
 9114 ?        S      0:00 postgres: scalix scalix 169.254.183.33(34447) idle   
 9115 ?        S      0:00 postgres: scalix scalix 169.254.183.33(44654) idle   
 9119 ?        S      0:00 postgres: scalix scalix 169.254.183.33(57990) idle   
 9321 pts/1    R+     0:00 grep post


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sles10:~ # rpm -qa | grep scalix
scalix-tomcat-5.5.16-195
scalix-res-11.0.2.23-1
scalix-mobile-11.0.2.23-1
scalix-tomcat-connector-11.0.0.181-1.sles10
scalix-server-11.0.2.17-1.sles10
scalix-platform-11.0.2.23-1
scalix-swa-11.0.2.23-1
scalix-sis-11.0.2.23-1
scalix-postgres-11.0.2.23-1
scalix-sac-11.0.2.23-1


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sles10:~ # rpm -qa | grep postgres
postgresql-8.1.4-1.3
postgresql-libs-8.1.4-1.3
postgresql-server-8.1.4-1.3
scalix-postgres-11.0.2.23-1


After a new install also like unficyp have made. It is functionally. But why? I have nothing made other then before???

[ScalixSupport]

Hi!

What user id you used to login into SAC, does the password for the same user exist in the
file /var/opt/scalix/??/caa/scalix.res/config/psdata.

What is the result for the command:
omshowu -n sxadmin

Thanks,
Subir

[andyh]

Hi.

i used sxadmin to logon into SAC.

does the password for the same user exist in the
file /var/opt/scalix/??/caa/scalix.res/config/psdata.

Yes it´s the same Passwort that i used.

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sles10:~ # omshowu -n sxadmin
Authentication ID: sxadmin
Globally Unique ID: 15000000af2fff54-33.381.452.961
User Name : sxadmin /CN=sxadmin
MailNode : sles10
Internet Address : sxadmin-sles10@myfqdn.de
System Login : 60534
Password : set
Admin Capabilities : YES
Mailbox Admin Capabilities : NO
Language : C
Mail Account: Unlocked
Last Signon : 03.20.07 15:59:04
Receipt of mail : ENABLED
Service level : 0
Excluded from Tidying : NO
Recovery Folder visible : NO
User Class : Limited
SIS URL : sxidx://sles10.duv.local/05000000af2fff54-33.381.452.961

At this time the problem is solved by reinstalling the server. But i can not reproduce the problem.
Thanks for your help!!!

[chris]

Hi!

What user id you used to login into SAC, does the password for the same user exist in the
file /var/opt/scalix/??/caa/scalix.res/config/psdata.

What is the result for the command:
omshowu -n sxadmin

Careful here! psdata should have the password for sxqueryadmin, which is not necessarily the same as the password for sxadmin!

Chris

[phswartz]

I just installed scalix-11.0.2.1-GA-core-sles10-intel on a fresh install of SLES10. I am unable to get logged into SAC with either sxadmin or a user that I created via cli. The user I added is able to log into mail.

I uninstalled and reinstalled with the same results.

Thanks for your help,

[chris]

What errors are you getting in your tomcat logs?

You'll find those under /var/opt/scalix/<instance_name>/tomcat/logs

Check each of them for errors, let us know what you're experiencing.

Chris

[phswartz]

Here is a tail of all of the files that had any data...

Thanks for your help,
Patrick

frodo:/var/opt/scalix/fo/tomcat/logs # tail scalix-caa.log
2007-03-27 13:16:01,485 INFO [RESMonitor.run:115] Server frodo.digitalrom.com up 23 hrs, 35 mins, 8 secs
2007-03-27 13:16:09,487 INFO [NotificationEventListener$WorkerThread.run:50] Event Notification: heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2 from host:frodo.digitalrom.com
2007-03-27 13:17:01,493 INFO [RESMonitor.run:115] Server frodo.digitalrom.com up 23 hrs, 36 mins, 8 secs
2007-03-27 13:17:09,494 INFO [NotificationEventListener$WorkerThread.run:50] Event Notification: heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2 from host:frodo.digitalrom.com
2007-03-27 13:18:01,500 INFO [RESMonitor.run:115] Server frodo.digitalrom.com up 23 hrs, 37 mins, 8 secs
2007-03-27 13:18:09,501 INFO [NotificationEventListener$WorkerThread.run:50] Event Notification: heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2 from host:frodo.digitalrom.com
2007-03-27 13:19:01,507 INFO [RESMonitor.run:115] Server frodo.digitalrom.com up 23 hrs, 38 mins, 8 secs
2007-03-27 13:19:09,512 INFO [NotificationEventListener$WorkerThread.run:50] Event Notification: heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2 from host:frodo.digitalrom.com
2007-03-27 13:20:01,518 INFO [RESMonitor.run:115] Server frodo.digitalrom.com up 23 hrs, 39 mins, 8 secs
2007-03-27 13:20:09,524 INFO [NotificationEventListener$WorkerThread.run:50] Event Notification: heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2 from host:frodo.digitalrom.com

frodo:/var/opt/scalix/fo/tomcat/logs # tail scalix-res.log
2007-03-27 13:16:09,486 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2] to the Notification Event Queue
2007-03-27 13:16:09,487 DEBUG [Notifier.sendNotification:132] Notifier-thread-0/ACK/Event=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2]
2007-03-27 13:17:09,493 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2] to the Notification Event Queue
2007-03-27 13:17:09,494 DEBUG [Notifier.sendNotification:132] Notifier-thread-0/ACK/Event=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2]
2007-03-27 13:18:09,500 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2] to the Notification Event Queue
2007-03-27 13:18:09,501 DEBUG [Notifier.sendNotification:132] Notifier-thread-0/ACK/Event=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2]
2007-03-27 13:19:09,511 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2] to the Notification Event Queue
2007-03-27 13:19:09,513 DEBUG [Notifier.sendNotification:132] Notifier-thread-0/ACK/Event=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2]
2007-03-27 13:20:09,523 DEBUG [HeartBeatEventPoller.run:69] Added heartbeatEventEvent=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2] to the Notification Event Queue
2007-03-27 13:20:09,524 DEBUG [Notifier.sendNotification:132] Notifier-thread-0/ACK/Event=[heartbeat|http://frodo.digitalrom.com/res/RESDispatcher|LISTEN|300|frodo|frodo.digitalrom.com|11.0.2]
frodo:/var/opt/scalix/fo/tomcat/logs # ls -la
total 1196
drwxr-xr-x 2 root root 4096 Mar 27 13:18 .
drwxr-xr-x 7 root root 4096 Mar 26 13:40 ..
-rw-r--r-- 1 root root 0 Mar 26 13:40 admin.2007-03-26.log
-rw-r--r-- 1 root root 1480 Mar 26 13:41 catalina.2007-03-26.log
-rw-r--r-- 1 root root 2230 Mar 26 13:41 catalina.out
-rw-r--r-- 1 root root 0 Mar 26 13:40 host-manager.2007-03-26.log
-rw-r--r-- 1 root root 0 Mar 26 13:40 localhost.2007-03-26.log
-rw-r--r-- 1 root root 0 Mar 26 13:40 manager.2007-03-26.log
-rw-r--r-- 1 root root 0 Mar 26 13:40 scalix-api.log
-rw-r--r-- 1 root root 548085 Mar 27 13:21 scalix-caa.log
-rw-r--r-- 1 root root 0 Mar 26 13:40 scalix-mobile.log
-rw-r--r-- 1 root root 590848 Mar 27 13:21 scalix-res.log
-rw-r--r-- 1 root root 1268 Mar 26 15:00 scalix-sis-indexer.log
-rw-r--r-- 1 root root 219 Mar 26 13:40 scalix-sis-search.log
-rw-r--r-- 1 root root 0 Mar 26 13:41 scalix-swa.log
-rw-r--r-- 1 root root 45180 Mar 27 13:18 scalix_logs.tgz
frodo:/var/opt/scalix/fo/tomcat/logs # tail scalix-sis-indexer.log
2007-03-26 13:40:50,517 INFO [main] [SISConfig.init:46] Starting Scalix Search and Index Service (SIS) version 11.0.2.23
2007-03-26 13:40:50,518 INFO [main] [SISConfig.loadConfigFromFile:131] SIS Indexer configuration loaded from file /var/opt/scalix/fo/sis/sis.properties
2007-03-26 13:40:50,523 INFO [main] [SISConfig.init:89] Index root is /var/opt/scalix/fo/indexes
2007-03-26 13:40:50,560 INFO [main] [SISConfig.load:32] SIS initialized and ready for indexing
2007-03-26 14:59:11,947 ERROR [TP-Processor19] [IndexManager.removeMessage:259] Index for user 0310000021318064-05.91.92.802 does not exist
2007-03-26 14:59:11,956 WARN [TP-Processor18] [IndexManager.addMessage:125] Index for user 0310000021318064-05.91.92.802 does not exist, initializing now
2007-03-26 14:59:12,016 INFO [TP-Processor18] [IndexManager.initIndex:83] Index for user 0310000021318064-05.91.92.802 initialized
2007-03-26 14:59:27,313 INFO [QueueManager] [BatchUpdater.processMods:219] User 0310000021318064-05.91.92.802: added 1 content, added 1 refs, deleted 0 content, deleted 0 refs in 84 ms
2007-03-26 15:00:37,784 INFO [QueueManager] [BatchUpdater.processMods:219] User 0310000021318064-05.91.92.802: added 2 content, added 2 refs, deleted 0 content, deleted 2 refs in 43 ms
frodo:/var/opt/scalix/fo/tomcat/logs # tail scalix-sis-search.log
2007-03-26 13:40:50,505 INFO [main] [SISConfig.init:45] Starting Scalix Search and Index Service (SIS) version 11.0.2.23
2007-03-26 13:40:50,559 INFO [main] [SISConfig.load:31] SIS initialized and ready for searching
frodo:/var/opt/scalix/fo/tomcat/logs #

[Technica]

This works fine when i do a fresh installation but not when I have tried to upgrade from 10.01 to the latest revion of 11. I can't loose this email store, so a clean installation is not an option. Any more ideas?