Installation Probleme

[bfp-erzhausen]

Hi,

I try to install scalix 12.5.2 on a fresh ubuntu 16.04.1 LTS, when I call the installer I get this error

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root@ubuntu:~/scalix-12.5.2-GA# ./scalix-installer

./scalix-installer: 51: ./scalix-installer: function: not found
./scalix-installer: 56: ./scalix-installer: Syntax error: "}" unexpected


in the script ist standing the following text:

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  49
  50 # delete the temp dir
  51 function cleanup {
  52     if [ -d "$WRKDIR" ]; then
  53         my_echo "$OUR_NAME - cleaning up..."
  54         rm -rf "$WRKDIR"
  55     fi
  56 }
  57


Who knows what the error mean?

Thanks for helping

Bernd

[ScalixSupport]

Hello Bernd,

Ubuntu 16.04.1 LTS doesn't support scalix 12.5.2.

Please use Ubuntu 13 and 14 (x86 & x86_64)

Regards,
Scalix Support Team.

[bfp-erzhausen]

After installing a fresh new ubuntu 14.04 I have the same error, is it possible that scalix is missing one package? And when, is it possible to check that. In earlier scalix installations the installer checked the environment and gave a warning.

Regards

Bernd

[ScalixSupport]

Hello,

You are using rhel based setup therefore causing this issue.

Please use following commands to download scalix installation script. it use for debain and ubuntu OSes.

# wget http://downloads.scalix.com/debian/current/deb_installer.sh

# chmod +x deb_installer.sh

# ./deb_installer.sh --update


Regards,
Scalix Support Team.

[bfp-erzhausen]

Thanks for your information, the installation works fine. But after the installation I have no access to the sac with the sxadmin, I get the error:

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Could not log in
could not fetch configuration information
possible problem with administration server


At webmail the login with sxadmin is OK.

The second problem is, al Cli Comands (omshowmn, omstat etc.) dosn't work

Regards

Bernd

[ScalixSupport]

Hi,

please check FQDN entries in hosts file.
# cat /etc/hosts

Also check scalix-caa.log for error
# cat /var/opt/scalix/??/tomcat/logs/scalix-caa.log

To use scalix commands need to export
# export PATH=$PATH:/opt/scalix/bin

Regards,
Scalix Support Team

[bfp-erzhausen]

Hi,
thanks, that's right, I have forgotten to add the Path. After addig the Path it works. And here ist a part of the log:

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2016-11-08 19:12:40,576 FATAL [RESTransformer.createSOAPResponseMessage:188] java.lang.NullPointerException
        at com.scalix.sac.ubermgr.transformers.Login.buildResponseMessage(Login.java:106)
        at com.scalix.sac.ubermgr.caa.RESTransformer.createSOAPResponseMessage(RESTransformer.java:177)
        at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:276)
        at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
               at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
        at com.scalix.tomcat6.valve.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:191)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:311)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:776)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:705)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:898)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
        at java.lang.Thread.run(Thread.java:745)

2016-11-08 19:12:40,577 FATAL [SOAPDispatcherServlet.onMessage:279] Response message could not be transformed: SOAP part:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Body>
        <scalix-caa:CAARequestMessage xmlns:scalix-caa="http://www.scalix.com/caa">
            <ServiceType>scalix.res</ServiceType>
            <Credentials id="undefined">
                <Identity name="sxadmin@bexxxx.xx" passwd="********"/>
            </Credentials>
            <FunctionName>GetConsoleConfig</FunctionName>
            <GetConsoleConfigParameters id="_Admin_"/>
        </scalix-caa:CAARequestMessage>
    </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

2016-11-08 20:41:19,488  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2016-11-08 22:11:19,490  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2016-11-08 23:41:19,490  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup
2016-11-09 01:11:19,491  INFO [GuidToServerCache$CleanupThread.run:39] Guid2Server cache is empty. Skipping cleanup


What could be the reason for, that I can't login as an sxadmin in the SAC?

Regards

Bernd

[ScalixSupport]

Hi,

Have to changed Static IP after the scalix installation, issue seem changes in ip.

please provide the following info
# omshowu sxadmin

# cat /etc/network/interfaces

# ip addr show

# cat /etc/hosts

# cat /var/opt/scalix/??/caa/scalix.res/config/ubermanager.properties
ubermanager.console.authDomains=
ubermanager.notification.listener.address=192.168.1.100

# cat /var/opt/scalix/m1/sis/sis.properties
index.client.whitelist=192.168.1.100,127.0.0.1
search.client.whitelist=192.168.1.100,127.0.0.1
indexadmin.client.whitelist=192.168.1.100,127.0.0.1

# cat /var/opt/scalix/m1/s/sys/general.cfg
USRL_AUTO_GEN_SGI_2_CN=G S
USRL_AUTO_GEN_AUTHID=l@

# ping hostname.yourdoain.com -c 4

Regards,
Scalix Support Team