504 anti-virus engine "Trend Micro InterScan VirusWall&

[akoei]

Please help me: when I enable "Trend Micro AV", all in&out messages has been placed in "corrupted message queue".

When I issue omshowlog:

ERROR Service Router(Service Router) 07.09.07 11:16:03
[OM 5181] Reply timed out or invalid - Mapper protocol problem.
Command sent: SCAN:/var/opt/scalix/i1/s/data/000001l/0006fu1
Reply received: 504 anti-virus engine "Trend Micro InterScan VirusWall" exhibits unexpected behavior


ERROR Service Router(Service Router) 07.09.07 11:16:03
[OM 5183] A Mapper error has been detected.
<- rsl_FormFullRulePath
-> rsl_ReuseOrInvokeMapper
-> rsl_FormFullRulePath
<- rsl_FormFullRulePath
<- rsl_ReuseOrInvokeMapper
-> rsl_WriteMapperCommand
<- rsl_WriteMapperCommand
-> rsl_ReadMapperReply
-> rsl_GetMapperTimeOut
<- rsl_GetMapperTimeOut
-> os_StringToInt
<- os_StringToInt
-> rsl_CheckMapperReply
<- /build/11.1.0/src/lib/rsl/rsl_match.c:244[100,5183]
<- /build/11.1.0/src/lib/rsl/rsl_match.c:1546[100,5183]
<- /build/11.1.0/src/bin/sr/sr_main.c:3922[100,5183]

HELP! HELP!

[Valerion]

Something went wrong, and Scalix can't figure out what. The script that calls Trend needs to give a certain reply back to Scalix, indicating success / failure / virus-infected etc. It may be that Trend didn't reply in the time required, or the script somehow went wrong.

Try calling Trend manually with the same parameters and see if you can see what the issue is.