Can't Log In To SAC

[thejoker101]

I installed scalix on a machine that, currently, only has a static IP address assigned to it. When I installed it, I put in the IP address for the server host name - not sure if that is correct or not. The point is, I'm not sure what I use for the @domain.com part of the login for SAC. Any help?

[ScalixSupport]

SAC is asking you for the authentication ID of the user.

If you run the command:

Code: Select all

omshowu -n "User Name" | grep ^Auth

This will give you the authentication ID that you need to enter.

Cheers

Dave

[thejoker101]

Ok, I found the proper login, however, after I login I get this message:

Could not login. The administration server is not responding. You should check your server log files.

This is the latest entries in caa.log. Sorry it's so long.

Code: Select all

2005-08-29 16:10:18,760 ERROR [RbacAuthorizationHelper.authenticateUser:80] Exception:
javax.naming.CommunicationException: 64.126.107.204:389 [Root exception is java.net.ConnectException: Connection timed out]
        at com.sun.jndi.ldap.Connection.<init>(Connection.java:204)
        at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:119)
        at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1668)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2599)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:290)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:662)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:243)
        at javax.naming.InitialContext.init(InitialContext.java:219)
        at javax.naming.InitialContext.<init>(InitialContext.java:195)
        at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:80)
        at com.scalix.sac.ubermgr.ldap.LDAPQuery.initContext(LDAPQuery.java:71)
        at com.scalix.sac.ubermgr.rbac.RbacAuthorizationHelper.authenticateUser(RbacAuthorizationHelper.java:51)
        at com.scalix.sac.ubermgr.ldap.LDAPServiceHandler.Login(LDAPServiceHandler.java:101)
        at com.scalix.sac.ubermgr.caa.RESService.authenticateAndAuthorizeUser(RESService.java:155)
        at com.scalix.sac.ubermgr.caa.RESService.doRequest(RESService.java:82)
        at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:267)
        at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:534)
Caused by: java.net.ConnectException: Connection timed out
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
        at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
        at java.net.Socket.connect(Socket.java:452)
        at java.net.Socket.connect(Socket.java:402)
        at java.net.Socket.<init>(Socket.java:309)
        at java.net.Socket.<init>(Socket.java:124)
        at com.sun.jndi.ldap.Connection.createSocket(Connection.java:346)
        at com.sun.jndi.ldap.Connection.<init>(Connection.java:181)
        ... 46 more
2005-08-29 16:12:20,299 ERROR [RbacAuthorizationHelper.authenticateUser:80] Exception:
javax.naming.CommunicationException: 64.126.107.204:389 [Root exception is java.net.ConnectException: Connection timed out]
        at com.sun.jndi.ldap.Connection.<init>(Connection.java:204)
        at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:119)
        at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1668)
        at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2599)
        at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:290)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
        at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
        at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
        at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
        at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:662)
        at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:243)
        at javax.naming.InitialContext.init(InitialContext.java:219)
        at javax.naming.InitialContext.<init>(InitialContext.java:195)
        at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:80)
        at com.scalix.sac.ubermgr.ldap.LDAPQuery.initContext(LDAPQuery.java:71)
        at com.scalix.sac.ubermgr.rbac.RbacAuthorizationHelper.authenticateUser(RbacAuthorizationHelper.java:51)
        at com.scalix.sac.ubermgr.ldap.LDAPServiceHandler.Login(LDAPServiceHandler.java:101)
        at com.scalix.sac.ubermgr.caa.RESService.authenticateAndAuthorizeUser(RESService.java:155)
        at com.scalix.sac.ubermgr.caa.RESService.doRequest(RESService.java:82)
        at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:267)
        at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:534)
Caused by: java.net.ConnectException: Connection timed out
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:305)
        at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:171)
        at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:158)
        at java.net.Socket.connect(Socket.java:452)
        at java.net.Socket.connect(Socket.java:402)
        at java.net.Socket.<init>(Socket.java:309)
        at java.net.Socket.<init>(Socket.java:124)
        at com.sun.jndi.ldap.Connection.createSocket(Connection.java:346)
        at com.sun.jndi.ldap.Connection.<init>(Connection.java:181)
        ... 46 more


[/quote]

[ScalixSupport]

This shows a problem talking to the LDAP service on the Scalix server. Do you have a firewall blocking port 389 ?

In /etc/opt/scalix/caa/scalix.res/config/ubermanager.properties, check the setting: ubermanager.query.server

This is the name of the server that SAC uses to make it's initial queries of the users. This should be set to the name of your Scalix server.

Cheers

Dave