Can't logon to SAC

[brayment]

A popular problem it seems

Problem - Can't Login to SAC with sxadmin - everything appears to be configured correctly. It says it is authourizing and stops
Path seem to be correct
printenv = ..............: /opt/scalix/bin
User logon password was refreshed with
ommodu -o sxadmin@server.domain -p new-password
Ran this on a logon attempt
tail -n 60 scalix-caa_log.2006-07-01.txt
Got (Excerpt)
2006-07-01 13:41:23 StandardWrapperValve[dispatcher]: Servlet.service() for servlet dispatcher threw exception
javax.xml.transform.TransformerFactoryConfigurationError: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
at javax.xml.transform.TransformerFactory.newInstance(Unknown Source)
at com.sun.xml.messaging.saaj.util.transform.EfficientStreamingTransformer.newTransformer(EfficientStreamingTransformer.java:273)
at com.sun.xml.messaging.saaj.soap.EnvelopeFactory.createEnvelope(EnvelopeFactory.java:60)
at com.sun.xml.messaging.saaj.soap.ver1_1.SOAPPart1_1Impl.createEnvelopeFromSource(SOAPPart1_1Impl.java:34)
at com.sun.xml.messaging.saaj.soap.SOAPPartImpl.getEnvelope(SOAPPartImpl.java:82)
at com.scalix.caa.soap.SOAPHelper.getElementValue(SOAPHelper.java:106)
at com.scalix.caa.soap.SOAPHelper.getServiceType(SOAPHelper.java:73)
at com.scalix.caa.soap.SOAPDispatcherServlet.onMessage(SOAPDispatcherServlet.java:161)
at com.scalix.caa.soap.SAAJServlet.doPost(SAAJServlet.java:123)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:300)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:374)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:743)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:675)
at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:866)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Unknown Source)

How can I get TransformerFactoryImpl or get it to work?
Thanks

[ScalixSupport]

What flavor of Linux is this installed on? What happens when you type:

rpm -qa|grep xalan

Thanks,
Rachel

[brayment]

I was using Centos
2 problems discovered
The sxadmin name had a typo in the domain
HTTPD was not starting up on startup. (which also happened on the Fedora Core 4 I tried next, but that bit troubleshooting was now easier to do)
After fixing those I could do almost everything from the webmail but send outside of the domain. Worked fine inside.
Finally I gave up on Centos and went FC4.
Tried a real minimal install of FC4 as it tend to add a bunch of unwanted stuff and was hoping that the Scalix install would tell me what was missing. It did but the dependancy bit was a nightmare so I re did FC4and added all the Libs
Scalix installed just fine then.
Are there any problems running "yum update" after the install to get the system up to date.
Thanks

[ScalixSupport]

Our installation guide tells you what packages to install on the OS.

We haven't seen problems with yum update.

Regards,
Don