after an upgrade from 9.4.2 to 10.0.1 I have a problem with the admin
console: when I click on a user in the left column, I get a popup with
an error message "Could not retrieve the information for the selected user".
In the SOAP debugger I see the entry:
Code: Select all
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode>
<faultstring>CAA Service
error</faultstring><detail><scalix-caa:fault-details
xmlns:scalix-caa="http://www.scalix.com/caa">
<message>com.scalix.sac.ubermgr.res.RESServiceHandler:Fatal Exception
raised. Check the CAA logs
</message><errorcode>UM-1003</errorcode></scalix-caa:fault-details>
</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
and in the caa.log:
Code: Select all
2006-05-15 10:51:05,837 FATAL
[RESServiceHandler.executeRESCommand:1844]
java.net.SocketException: Unexpected end of file from server
2006-05-15 10:51:05,837 FATAL RESServiceHandler.executeRESCommand:1853]
com.scalix.sac.ubermgr.res.RESServiceHandler:Fatal Exception raised.
Check the CAA logs
I also can't get a list of running services in the server info tab, in
this case I see:
Code: Select all
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><scalix-caa:CAAResponseMessage
xmlns:scalix-caa="http://www.scalix.com/caa"><ServiceType>scalix.res</ServiceType>
<FunctionName>GetServerInfo</FunctionName><ReturnGetServerInfoParameters/>
</scalix-caa:CAAResponseMessage></SOAP-ENV:Body></SOAP-ENV:Envelope>
and
Code: Select all
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><scalix-caa:CAAResponseMessage xmlns:scalix-caa="http://www.scalix.com/caa">
<ServiceType>scalix.res</ServiceType><FunctionName>GetServicesList</FunctionName>
<ReturnGetServicesListParameters><server
name="fqdn_of_the_host"/></ReturnGetServicesListParameters>
</scalix-caa:CAAResponseMessage></SOAP-ENV:Body></SOAP-ENV:Envelope>
in the debugger and get
Code: Select all
2006-05-15 11:30:28,973 FATAL
[RESServiceHandler.executeRESCommand:1844] java.net.SocketException:
Unexpected end of file from server
2006-05-15 11:30:28,974 FATAL [RESServiceHandler.executeRESCommand:1853]
com.scalix.sac.ubermgr.res.RESServiceHandler:Fatal Exception raised.
Check the CAA logs
2006-05-15 11:30:28,976 WARN
[GetServicesList.createResponseMessage:118] Skipping server
fqdn_of_the_host no document received.
in the caa.log.
Since the log only tells me to check the logs, I don't really have an
idea where to look next...
Marc